Sonam Gyeltshen
Canberra,Australia
Summary
Dynamic Administration Officer with a proven track record at Canberra Health Services, excelling in regulatory compliance and effective communication. Skilled in time management and conflict resolution, I successfully streamlined patient scheduling processes, enhancing operational efficiency and patient satisfaction. Committed to delivering exceptional customer service while maintaining confidentiality and adherence to healthcare guidelines.
Overview
17
17
years of professional experience
Work History
Booking and Scheduling Officer
Canberra Health Services
08.2024 - Current
- Responsible for managing scheduling patient appointment for consultations, diagnostic and procedures with the cardiology team
- Liaising with Patients, health care providers and other administrative staffs to ensure smooth scheduling and communication of appointment details
- Maintaining and updating accurate and up-to date waiting list for cardiologist consultation, diagnostics and surgical procedures with completeness of information
- Verifying and ensuring correct administration category are assigned for every appointment for accurate billing procedure
- Ensuring compliance with healthcare regulation and guidelines related to scheduling, patient privacy, and data security
- Addressing scheduling conflicts, cancellations and other issues to minimise disruption and ensure efficient clinic operations
- Provide general administrative support to the cardiology Outpatient clinic, such as answering phones, managing emails and handling other clerical tasks
- Striving to provide excellent customer service and a positive experience for patients throughout the scheduling and appointment process
Health Service Officer Level 4
Canberra Health Services
04.2020 - 08.2024
- Coordinated weekly external standard functions with chefs, ensuring compliance with dietary requirements.
- Liaised with production and stores teams to optimize efficiency in daily operations.
- Recorded all issued food items in delegate system daily for accurate inventory management.
- Organized catering services for approximately 25 consumers while representing food services department.
Offtg.Administration Services Officer
Canberra Health Services
10.2020 - 04.2021
- Managed approximately 30 incoming calls, managed Food service department's email and enquiries with external stakeholders on day to day basis
- Organized meetings, prepared agenda, wrote minutes of the meeting, and distributed minutes on timely manner for feedback
- Received and actioned function requests, compiled daily register of functions in the function diary, manage calenders
- Processed and co-ordinated stores deliveries and invoices every day
Demi Chef
East lake Football Club
01.2019 - 01.2020
- Supervised casual Chefs/Cooks on food preparation and maintaining clean workplace
- Liaised with the Head Chef/Sous Chef on new menu/dishes/systems where applicable
Cook
Leumeah lodge, YMCA
01.2018 - 01.2019
- Prepared, coordinated and supervised overall breakfast service including preparation of lunch, dinner, morning and afternoon tea, functions, external and internal caterings in high volume
- Stock taking and assisted the Head Chef in ordering various food items in the kitchen as per the daily operation requirements
Cook
Ducks and Nuts Grill and Bar
12.2017 - 01.2018
- Prepared cold plate entrees, plate entrees, salads and desserts for lunch and dinner service including various types of hot and cold sauces
- Coordinated plating and food delivery whilst working on salad, grill and fryer Section
Cook
Dickson Tradies & Quality Hotel
11.2015 - 11.2017
- Managed portioning, arranging and garnishing food to be delivered to the customer
- Restocked kitchen supplies, rotated all food items and labelled accordingly
Monitoring and licensing officer
Tourism Council of Bhutan
10.2008 - 08.2015
- Ensured that tourist accommodations adhere to local regulation and licencing requirements
- Managed the licensing process for new and existing tourist accommodations, including reviewing application, conducting inspections and issuing licenses
- Conducted regular inspections of tourist accommodations to ensure they meet health, safety and quality standards
- Took action against non- compliant accommodations, which included issuing of fines or recommending legal actions
- Maintained accurate records of licence accommodations, inspection and enforcement actions
- Contributed to the development of guidelines and regulations related to tourist accommodation in collaboration with relevant government agencies
- Compiling and submitting regular reports on the status of tourist accommodation licensing and compliance activities
Education
Associate of Applied Science - Hospitality and Hotel Administration
Institute of Hotel Management And Catering Technology
New Delhi12.2008
Skills
- Time management
- Administrative expertise
- Effective communication
- Team collaboration
- Regulatory compliance
- Customer service
- Conflict resolution
- Confidentiality management
References
- Dechen Tshomo, Assistant Director, Quality and Compliance, Canberra Health Services, 0251243930, Dechen.Tshomo@act.gov.au
- Pujan Bhandari, Former booking and Scheduling officer, Cardiology Outpatient, Canberra Health Services, 0433839975, Pujan.Bhandari@act.gov.au
Further Trainings
Complete and up to date all training modules in HIRMS Portal, Canberra Health Services, ACT
Timeline
Booking and Scheduling Officer
Canberra Health Services
08.2024 - Current
Offtg.Administration Services Officer
Canberra Health Services
10.2020 - 04.2021
Health Service Officer Level 4
Canberra Health Services
04.2020 - 08.2024
Demi Chef
East lake Football Club
01.2019 - 01.2020
Cook
Leumeah lodge, YMCA
01.2018 - 01.2019
Cook
Ducks and Nuts Grill and Bar
12.2017 - 01.2018
Cook
Dickson Tradies & Quality Hotel
11.2015 - 11.2017
Monitoring and licensing officer
Tourism Council of Bhutan
10.2008 - 08.2015
Associate of Applied Science - Hospitality and Hotel Administration
Institute of Hotel Management And Catering Technology
Similar Profiles
Abin KurianAbin Kurian
Health Service Officer 4/5 at Canberra Health ServicesHealth Service Officer 4/5 at Canberra Health Services
MELISSA CHILDSMELISSA CHILDS
Safety and Risk Officer (ASO6) at Canberra Health ServicesSafety and Risk Officer (ASO6) at Canberra Health Services
Dr Lewis NottDr Lewis Nott
Intensive Care Registrar at Canberra Health Services and NSW HealthIntensive Care Registrar at Canberra Health Services and NSW Health