Summary
Overview
Work History
Education
Skills
Certifications And Checks
References
Timeline
Generic

Sonam Gyeltshen

Canberra,Australia

Summary

Dedicated and empathetic Support Worker with practical experience in aged care environments, providing person-centred care and promoting independence and wellbeing. Completed Certificate III in Individual Support from Quest Training (Belconnen, Canberra) with placement at IRT Kangara Waters. Skilled in personal care, domestic assistance, and emotional support for older individuals and people with disabilities. Efficient Cleaning Supervisor known for high productivity and completing tasks swiftly. Excel in communication, leadership, and problem-solving skills, ensuring smooth operation of cleaning teams.

Overview

7
7
years of professional experience

Work History

Cleaning Supervisor

Spec Services Commercial
Fyshwick, ACT
05.2019 - 01.2025
  • Managed cleaning teams across residential and commercial sites
  • Ensured high cleanliness standards and safe working environments
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Housekeeping Room Attendant

AHS hospitality
Canberra , ACT
03.2018 - 03.2019
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.

Education

High School Diploma -

Jigme Namgyel Engineering Collage
Bhutan
07-2015

Certificate III - Individual Support (Aging & Disability)

Quest Training
Belconnen, ACT

Skills

  • Personal care and grooming
  • Cleaning protocols
  • Team management
  • Safety compliance
  • Medication prompting
  • Manual handling and mobility support
  • Dementia and aged care awareness
  • Documentation and communication
  • Meal preparation and domestic tasks
  • Companionship and social support
  • Infection control and hygiene
  • Respectful
  • Patient
  • Culturally aware
  • Good communication skills
  • Attention to detail
  • Adaptability and flexibility

Certifications And Checks

  • First Aid & CPR (Current)
  • Manual Handling and Infection Control
  • WWVP
  • NDIS Worker Screening Check
  • National Police Clearance
  • Full ACT Driver’s Licence & Own Reliable Car
  • Medication competency certificate

References

1. Name: Geley Peljor

Designation: Support worker

Contact: gpelijor@uniting.org

2. Name: Pema

Designation: Career at IRT Kangara

Contact: 0424370075

Timeline

Cleaning Supervisor

Spec Services Commercial
05.2019 - 01.2025

Housekeeping Room Attendant

AHS hospitality
03.2018 - 03.2019

High School Diploma -

Jigme Namgyel Engineering Collage

Certificate III - Individual Support (Aging & Disability)

Quest Training

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Sonam Gyeltshen