Sonam Sonam
Tarneit
Summary
Accomplished Assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Assistant store manager
BP fuel station
03.2022 - 11.2023
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed sales and industry trends to maximize profitability.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Customer Service Representative
BP Australia
09.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new staff regarding company operations, policies and services.
Chef de partie
The swan river hotel
05.2017 - 06.2021
- Trained kitchen staff to perform various preparation tasks under pressure.
- Rotated stock to use items before expiration date.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Planned promotional menu additions based on seasonal pricing and product availability.
Retail assistant
news agency and Delhi shop
02.2015 - 05.2017
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Graduated hospitality management -
Stanley college Northbridge
01.2018
Skills
- Customer Service
- Problem-Solving
- Inventory Tracking and Management
- Employee Scheduling
- Staff Management
- Employee Coaching
Languages
Hindi
English
Availability
Monday to Sunday: Full time
References
Anne Revenhill
Manager at BP Applecross
0408296587
Ravi Patel
Manager at BP Highgate
0406770169
Hobbies and Interests
- Travel
- Music
Timeline
Assistant store manager
BP fuel station
03.2022 - 11.2023
Customer Service Representative
BP Australia
09.2020 - 03.2022
Chef de partie
The swan river hotel
05.2017 - 06.2021
Retail assistant
news agency and Delhi shop
02.2015 - 05.2017
Graduated hospitality management -
Stanley college Northbridge
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