SONAM LAMA
Sydney,NSW
Summary
I am a highly motivated employee with a desire to take on new challenges and also a quick learner. I also have the strong work ethic, adaptability, and exceptional interpersonal skills.Adept at working effectively unsupervised, quickly mastering new skills, and also skilled in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Barista
Ristretto Barista and Coffee
Kathmandu, Nepal
03.2023 - 08.2025
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Restaurant Waiter
Trisara Restaurant
Kathmandu, Nepal
02.2022 - 03.2023
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Greeted customers, provided menus and answered questions about menu items.
Education
Grade 10 -
Srijana English School
Kathmandu, Nepal01-2017
Business Management
Wits Academy Secondary School
Kathmandu, Nepal Skills
- Customer service
- Friendly and positive attitude
- Flexible and adaptable
- Leadership
- Team management and teamwork
- Problem resolution
- Interpersonal communication
- Multitasking Abilities
Timeline
Barista
Ristretto Barista and Coffee
03.2023 - 08.2025
Restaurant Waiter
Trisara Restaurant
02.2022 - 03.2023
Grade 10 -
Srijana English School
Business Management
Wits Academy Secondary School
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