Sonam Lhamo
Joondanna
Summary
Highly motivated and detail-oriented professional with extensive experience in banking administration, IT systems management, and customer service. A strong communicator with excellent organizational and problem-solving skills, seeking to leverage my expertise in administrative support and office management in a dynamic work environment. Experienced in coordinating office operations, handling documentation, and maintaining compliance with policies and procedures.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Assistant in Nursing
Aegis Montgomery House
09.2023 - Current
- Provided personal care assistance and health monitoring support
- Ensured compliance with workplace health and safety regulations
- Assisted with documentation and reporting tasks
- Delivered excellent emotional and social support to residents
Administration Assistant
Pisconeri Wholesalers Pty Ltd
02.2023 - 03.2023
- Assisted in managing daily office operations and administrative tasks
- Processed invoices, maintained records, and updated company databases
- Coordinated communication between departments and external clients
- Managed incoming calls, emails, and correspondence efficiently
- Provided administrative support to senior management
IT Officer
Bank of Bhutan Limited
12.2018 - 12.2022
- Managed General Ledger Module in the Core Banking Solutions (CBS) system
- Led projects as the focal person for the National Digital Identity Project
- Conducted system testing and implementation for IT solutions
- Provided administrative and accounting support to management
- Worked as a system administrator for third-party financial systems
Desk Officer
Bank of Bhutan Ltd.
08.2009 - 11.2018
- Oversaw account creation, remittance, and customer service operations
- Managed daily financial transactions and banking processes
- Provided high-level administrative support in banking operations
Education
Master of Professional Accounting (Advanced) -
Murdoch University
Perth, WA 01.2023 - 12.2024
Bachelor’s Degree - undefined
Royal Thimphu College
08.2015 - 06.2019
Diploma in IT & Management - undefined
Royal Institute of Management
07.2005 - 06.2007
Higher Secondary Education - undefined
Sonam Kuenphen Higher Secondary School
03.2004 - 12.2004
Skills
- Strong administrative and organizational skills
- Excellent customer service and communication abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with IT systems management and database handling
- Financial administration and record-keeping
- Ability to multitask and meet deadlines efficiently
- High attention to detail and accuracy
- Strong teamwork and interpersonal skills
Certification
Program for Branch Managers, State Bank Academy, India, 2017
English Language Proficiency - P T E Academic Score
89, 86, 90, 81, 90
Timeline
Assistant in Nursing
Aegis Montgomery House
09.2023 - Current
Administration Assistant
Pisconeri Wholesalers Pty Ltd
02.2023 - 03.2023
Master of Professional Accounting (Advanced) -
Murdoch University
01.2023 - 12.2024
IT Officer
Bank of Bhutan Limited
12.2018 - 12.2022
Bachelor’s Degree - undefined
Royal Thimphu College
08.2015 - 06.2019
Desk Officer
Bank of Bhutan Ltd.
08.2009 - 11.2018
Diploma in IT & Management - undefined
Royal Institute of Management
07.2005 - 06.2007
Higher Secondary Education - undefined
Sonam Kuenphen Higher Secondary School
03.2004 - 12.2004
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