Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Sonam Rinchen

Sonam Rinchen

27b Bungaree Road, Wilson

Summary

Highly motivated and skilled professional seeking a challenging position in customer service. Offering exceptional communication skills, strong attention to detail, and a proven ability to exceed customer expectations. Dedicated to providing excellent service and maintaining a clean and organized environment. Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

ISS (International Security Services)
09.2023 - Current
  • Delivered outstanding customer service in one of Australia’s busiest airports, especially during peak FIFO (Fly-In-Fly-Out) hours from 4 AM to 8 AM
  • Assisted passengers with inquiries, ensuring smooth check-in and boarding processes in an intensive, high-pressure environment
  • Managed high volumes of passengers, maintaining professionalism and composure under challenging circumstances
  • Resolved passenger issues effectively, demonstrating empathy and quick decision-making
  • Collaborated with team members to streamline workflows and maintain operational efficiency

Program Assistant (Customer Service Representative)

National Pension & Provident Fund
12.2020 - 06.2023
  • Provided exceptional support to clients by addressing inquiries via phone, email, and in-person consultations
  • Processed and disbursed pension and provident fund benefits, ensuring compliance with organizational policies
  • Managed document verification, approvals, and resolution of operational issues
  • Handled escalations and ensured timely resolution of customer concerns
  • Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
  • Prepared clearly written and formatted documents and reports.

Education

Bachelor of Information Technology -

Murdoch University
Perth, WA
06.2026

BHSEC - Commerce

Bajothang Higher Secondary school
01.2019

Skills

  • Customer Service
  • Effective communication
  • Active listening
  • Problem-solving
  • Technical Proficiency
  • Microsoft Office Suite
  • Data entry
  • Troubleshooting
  • Technology-driven solutions
  • Adaptability
  • Organizational skills
  • Prioritization
  • Quick learner
  • Complaint resolution
  • Documentation and reporting

References

Mr. Sonam, Operation Manager, National Pension & Provident Fund Bhutan, sonam@nppf.org.bt, +975 17346667


Mr. Tshering Dorji C, Chief of Pension & Provident Fund Division, National Pension & Provident Fund, Bhutan
Email: tshering.dorji.c@nppf.org.bt | Contact: +975 17400272


Mr. Naimul Chowdhury - People and Culture Manager - Perth Airport - Human Resources

ISS Australia - Balcatta - 6021 Balcatta - Australia

Phone: 0418777421 - Mobile: 0418777421 - Web: http://www.issworld.com

Languages

Hindi
Professional Working
Urdu
Limited Working
English
Full Professional
Nepali
Full Professional

Timeline

Customer Service Assistant

ISS (International Security Services)
09.2023 - Current

Program Assistant (Customer Service Representative)

National Pension & Provident Fund
12.2020 - 06.2023

Bachelor of Information Technology -

Murdoch University

BHSEC - Commerce

Bajothang Higher Secondary school
Sonam Rinchen