Sonam Sangwan

• Executed tasks related to email operations.
• Coordinated review process by dispatching requests to appropriate team.
• Maintained accurate records of customer interactions and transactions.
• Requested additional information when necessary before escalation.

Got promoted to the complaints team.

• Lodge complaints: level 1 and level 2, and priority request if needed.
• Process compliments and feedback.
• Handled escalated customer complaints and disputes in a professional manner.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Provided customers with timely updates on their complaint status.
• Maintained accurate records of all customer interactions and follow-up activities.
• Redirected customer issues to appropriate complaints officer.

• Assist customers with pharmacy medicine, and pharmacist-only medicine.
• Taking and dispensing prescriptions under the supervision of a pharmacist.
• Preparing dose administration aids.
• Impromy: Weight Loss Program
• Opening and closing the pharmacy.
• Helping customers with NDSS products.
• Performing health checks, glucose, and cholesterol tests.
• Stock control and weekly orders.
• Perform ear piercing (Rossan certificate).

• Assist customers with pharmacy medicine, and pharmacist-only medicine.
• Taking and dispensing prescriptions under the supervision of a pharmacist
• Preparing dose administration aids
• Opening and closing the pharmacy
• Helping customers with NDSS products
• Performing health checks, glucose, and cholesterol tests.
• Stock control and weekly orders.
• Perform ear piercing (Rossan certificate).

• Customer service (working at the register).
• Taking phone calls and answering customers' inquiries.
• Helping customers select products.
• Pricing stock.
• Merchandising
• General office duties: filing, printing, photocopying, and checking.
• Issuing and updating VIP cards to customers' emails.