Sonam Singh
2/15 Elizebath Street, Allawah-0416954006,NSW
Summary
Demonstrated ability to manage high-stress situations and enhance customer loyalty through empathetic resolution of complaints. Skilled in safety precautions and problem-solving, significantly reducing fall incidents. Achieved consistent customer satisfaction and team efficiency by leveraging critical thinking and active listening. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cruisin Motorhome
2022.12 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant in Nursing (AIN)
Ibis Care Bexley, Huntingdon Garden
2024.04 - 2024.08
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Master In Social Work - Social Work
Excelsia College
69-71 Waterloo Rd, Macquarie Park NSW 221312.2025
Certificate IV - Ageing Support
Block Learning
262 Peats Ferry Road, Hornsby NSW 207704.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Care
- Bathing Assistance
- Basic Life Support
- Safety Precautions
- Patient-focused care
References
Anju Dheke
Ibis Care Bexley, Huntingdon Garden (AIN/RAO)
0401211906
Anjudheke4@gmail.com
Personal Strengths
- Technological skills necessary to perform data entry, manage team calender, and create company needs
- Well-developed planning and time management skills
- Empathy and a caring nature
- Respect for a client's independence and choices
Timeline
Assistant in Nursing (AIN)
Ibis Care Bexley, Huntingdon Garden
2024.04 - 2024.08
Customer Service Representative
Cruisin Motorhome
2022.12 - Current
Master In Social Work - Social Work
Excelsia College
Certificate IV - Ageing Support
Block Learning
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