Sonam Sood
Officer,VIC
Summary
Driven compliance officer with a proven track record at Services Australia, adept in compliance monitoring and managing high-stress situations. Excelled in conducting internal audits and resolving customer complaints, enhancing transparency and customer loyalty. Skilled in document review and effective communication, achieving key performance indicators and maintaining rigorous privacy standards.
Overview
4
4
years of professional experience
Work History
Compliance Officer
Services Australia
05.2024 - Current
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Contributing to key performance indicators.
- Providing high service customer service.
- Resolve complex issues
- Manage administrative duties and maintain accurate records.
- Check customer record by handling the privacy of the customer
- Conduct assessments for accurate results
Customer Service Representative
Energy Australia
02.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Information Technology Project Management
Swinburne University of Technology
Melbourne, VIC12.2017
Skills
- Compliance Monitoring
- Document Review
- Auditing processes
- Internal Audits
Timeline
Compliance Officer
Services Australia
05.2024 - Current
Customer Service Representative
Energy Australia
02.2021 - 04.2024
Information Technology Project Management
Swinburne University of Technology
Similar Profiles
Emma KohariEmma Kohari
Service Officer at Services AustraliaService Officer at Services Australia
Tulani-Louise MckieTulani-Louise Mckie
Customer Service Officer at Services AustraliaCustomer Service Officer at Services Australia
Telia DonoghueTelia Donoghue
Service Officer at Services AustraliaService Officer at Services Australia
Jessika DalbonJessika Dalbon
Government Contractor at Services AustraliaGovernment Contractor at Services Australia
Joshua GreigJoshua Greig
Factory Production Worker at Southern Cross CeramicsFactory Production Worker at Southern Cross Ceramics