Sonam Tshering
Melville
Summary
A highly organized and results-driven professional seeking the position of Office Manager, leveraging strong leadership and operational management skills to optimize office functions. With extensive experience in streamlining processes, managing resources, and coordinating cross-functional teams, my aim is to enhance office efficiency, improve service delivery, and support organizational growth. Adept at implementing policies and ensuring compliance with regulatory standards, I am committed to fostering a productive work environment while consistently meeting the company’s objectives and deadlines.
Overview
13
13
years of professional experience
Work History
Store Team Member
Woolworths Super Market Pty Ltd
03.2024 - Current
- Developed and implemented effective inventory management strategies, leading to a consistent reduction in stock wastage and improving stock turnover
- Collaborated closely with cross-functional teams to consistently meet or exceed weekly sales targets, contributing to the overall store performance
- Delivered customer service training sessions to team members, focusing on enhancing communication, problem-solving, and conflict resolution skills, resulting in improved customer satisfaction
- Maintained high standards of store cleanliness and organization, ensuring a welcoming, safe, and efficient shopping environment for customers
- Recognized for exceptional teamwork and dedication during high-demand periods, contributing to smooth operations and customer satisfaction
- Assisted with stock replenishment and display setup, ensuring products were properly displayed and easily accessible to customers
Team Member/ Picker and Packer
Morco Fresh
05.2023 - 02.2024
- Led initiatives to improve order fulfillment efficiency, achieving a 20% reduction in processing time, enhancing overall productivity
- Accurately prepared and maintained stock reports, ensuring timely inventory replenishment and reducing stock shortages
- Worked collaboratively with logistics teams to streamline delivery schedules, minimizing delays and ensuring on-time product distribution
- Managed quality control processes during packing, ensuring that orders were accurate, well-packed, and met customer specifications
- Consistently achieved top performance ratings for productivity, accuracy, and attention to detail in daily operations
- Operated warehouse equipment, including pallet jacks and forklifts, ensuring safe handling of goods during storage and shipment
- Assisted in the coordination of order prioritization, ensuring urgent and high-priority orders were processed efficiently
Kitchen hand
Twin Fin and Cicerello’s
05.2023 - 08.2023
- Ensured cleanliness and hygiene in all food preparation areas, adhering to industry standards and health regulations to maintain a safe and sanitized kitchen environment
- Worked closely with kitchen staff to ensure efficient operations, especially during high-traffic periods, supporting smooth food preparation and service
- Assisted in ingredient preparation and cooking processes, contributing to timely meal delivery and maintaining quality standards
- Implemented effective inventory control measures, reducing food wastage by optimizing portion sizes and ensuring the use of fresh ingredients
- Recognized for reliability, punctuality, and exceptional efficiency in supporting daily kitchen operations, helping maintain a high level of productivity
- Assisted with dishwashing and cleaning duties, ensuring all kitchen utensils, tools, and equipment were properly sanitized and ready for use
- Helped with stock rotation and replenishment, ensuring ingredients and supplies were adequately stocked and organized
Office Manager
LasLA Digital Services
09.2016 - 01.2023
- Lead the strategic planning and review of office services, ensuring operations are aligned with company objectives, while establishing and maintaining high standards of service delivery
- Manage team workflows by assigning tasks effectively, monitoring performance, and ensuring that all services meet both customer expectations and internal benchmarks
- Oversee office administration, including managing company documentation, tracking financial records, and ensuring proper management of resources, payments, and expenses
- Act as the key point of contact with external professionals and service partners, facilitating smooth operations and resolving any challenges that arise during business processes
- Supervise the maintenance of office equipment, technology, and supplies, ensuring continuous availability and efficient functioning of resources for daily operations
- Ensure compliance with safety regulations and foster a secure work environment, prioritizing the health and well-being of all staff members
- Managed daily administrative operations ensuring seamless coordination between development, marketing, and support teams to optimize workflow efficiency
- Guarantee that company operations and policies adhere to legal, regulatory, and industry standards, keeping the organization aligned with the required government legislation
- Optimize office efficiency by effectively allocating human resources, workspace, and essential equipment to support the growing needs of the company
Office Manager ~ HR & Administration
Egis International (Project Consultant Office)
03.2014 - 07.2016
- Directed personnel management operations, ensuring accurate record-keeping of employee attendance, performance, and other HR metrics to support organizational efficiency
- Supervised local support staff, ensuring effective coordination and smooth day-to-day operations, enhancing overall team productivity
- Streamlined staff logistics, including transportation, accommodation, and travel arrangements, optimizing resource allocation and reducing operational costs
- Spearheaded staff training and development programs, improving team skills, performance, and knowledge, while fostering a culture of continuous improvement within the organization
- Successfully led recruitment campaigns, attracting and hiring qualified candidates to meet the staffing requirements of the organization while ensuring alignment with business goals
- Managed onboarding processes, ensuring new employees were integrated smoothly into the organization with the appropriate resources and support
Business Associate
Wipro Ltd
03.2012 - 12.2013
- Assisted in driving business development efforts, including conducting market research and preparing presentations to support client acquisition and retention
- Collaborated with cross-functional teams to design and implement tailored solutions, ensuring alignment with client needs and project objectives
- Performed financial analysis and forecasting to support strategic decision-making, providing insights into budget management and resource allocation
- Actively participated in training programs focused on client relationship management, project delivery, and industry best practices to enhance professional growth and performance
Education
Master’s - human resource management
Murdoch University
02.2025
Bachelors - Hotel Management
Periyar University
01.2011
Skills
- Staff Training & Development
- Project Coordination
- Budget Management
- Event Planning and Coordination
- Team Leadership
- Administrative Support
- Logistics & Transportation
- Stakeholder Coordination
- Recruitment & Hiring
- Operations Management
- Customer Service
- Human Resource Management
Languages
English
Dzongkha
Hindi
Nepali
Training
- TVET Accreditor, 05/01/22
- Budgeting and Scheduling Projects, 06/01/20
- Project Management based on RBM, 06/01/17
- Capacity Development for Assessors, 02/01/16
- Competency Based Curriculum Development, 08/01/15
- Skills & Norms in Construction Industry, 11/01/14
- Entrepreneurship & Business Development, 10/01/13
- Tally 9, 12/01/09 - 03/01/10
References
On request
Timeline
Store Team Member
Woolworths Super Market Pty Ltd
03.2024 - Current
Team Member/ Picker and Packer
Morco Fresh
05.2023 - 02.2024
Kitchen hand
Twin Fin and Cicerello’s
05.2023 - 08.2023
Office Manager
LasLA Digital Services
09.2016 - 01.2023
Office Manager ~ HR & Administration
Egis International (Project Consultant Office)
03.2014 - 07.2016
Business Associate
Wipro Ltd
03.2012 - 12.2013
Bachelors - Hotel Management
Periyar University
Master’s - human resource management
Murdoch University
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