Sonam Tshering
Melville
Summary
A highly organized and results-driven professional seeking the position of Office Manager, leveraging strong leadership and operational management skills to optimize office functions. With extensive experience in streamlining processes, managing resources, and coordinating cross-functional teams, my aim is to enhance office efficiency, improve service delivery, and support organizational growth. Adept at implementing policies and ensuring compliance with regulatory standards, I am committed to fostering a productive work environment while consistently meeting the company’s objectives and deadlines.
Overview
13
13
years of professional experience
Work History
Store Team Member
Woolworths Super Market Pty Ltd
Palmyra, Australia
03.2024 - Current
- Developed and implemented effective inventory management strategies, leading to a consistent reduction in stock wastage and improving stock turnover
- Collaborated closely with cross-functional teams to consistently meet or exceed weekly sales targets, contributing to the overall store performance
- Delivered customer service training sessions to team members, focusing on enhancing communication, problem-solving, and conflict resolution skills, resulting in improved customer satisfaction
- Maintained high standards of store cleanliness and organization, ensuring a welcoming, safe, and efficient shopping environment for customers
- Recognized for exceptional teamwork and dedication during high-demand periods, contributing to smooth operations and customer satisfaction
- Assisted with stock replenishment and display setup, ensuring products were properly displayed and easily accessible to customers
Team Member/ Picker and Packer
Morco Fresh
Canning Vale, Australia
05.2023 - 02.2024
- Led initiatives to improve order fulfillment efficiency, achieving a 20% reduction in processing time, enhancing overall productivity
- Accurately prepared and maintained stock reports, ensuring timely inventory replenishment and reducing stock shortages
- Worked collaboratively with logistics teams to streamline delivery schedules, minimizing delays and ensuring on-time product distribution
- Managed quality control processes during packing, ensuring that orders were accurate, well-packed, and met customer specifications
- Consistently achieved top performance ratings for productivity, accuracy, and attention to detail in daily operations
- Operated warehouse equipment, including pallet jacks and forklifts, ensuring safe handling of goods during storage and shipment
- Assisted in the coordination of order prioritization, ensuring urgent and high-priority orders were processed efficiently
Kitchen hand
Twin Fin and Cicerello’s
Fremantle, Australia
05.2023 - 08.2023
- Ensured cleanliness and hygiene in all food preparation areas, adhering to industry standards and health regulations to maintain a safe and sanitized kitchen environment
- Worked closely with kitchen staff to ensure efficient operations, especially during high-traffic periods, supporting smooth food preparation and service
- Assisted in ingredient preparation and cooking processes, contributing to timely meal delivery and maintaining quality standards
- Implemented effective inventory control measures, reducing food wastage by optimizing portion sizes and ensuring the use of fresh ingredients
- Recognized for reliability, punctuality, and exceptional efficiency in supporting daily kitchen operations, helping maintain a high level of productivity
- Assisted with dishwashing and cleaning duties, ensuring all kitchen utensils, tools, and equipment were properly sanitized and ready for use
- Helped with stock rotation and replenishment, ensuring ingredients and supplies were adequately stocked and organized
Office Manager
LasLA Digital Services
Thimphu, Bhutan
09.2016 - 01.2023
- Lead the strategic planning and review of office services, ensuring operations are aligned with company objectives, while establishing and maintaining high standards of service delivery
- Manage team workflows by assigning tasks effectively, monitoring performance, and ensuring that all services meet both customer expectations and internal benchmarks
- Oversee office administration, including managing company documentation, tracking financial records, and ensuring proper management of resources, payments, and expenses
- Act as the key point of contact with external professionals and service partners, facilitating smooth operations and resolving any challenges that arise during business processes
- Supervise the maintenance of office equipment, technology, and supplies, ensuring continuous availability and efficient functioning of resources for daily operations
- Ensure compliance with safety regulations and foster a secure work environment, prioritizing the health and well-being of all staff members
- Managed daily administrative operations ensuring seamless coordination between development, marketing, and support teams to optimize workflow efficiency
- Guarantee that company operations and policies adhere to legal, regulatory, and industry standards, keeping the organization aligned with the required government legislation
- Optimize office efficiency by effectively allocating human resources, workspace, and essential equipment to support the growing needs of the company
Office Manager ~ HR & Administration
Egis International (Project Consultant Office)
Phuntsholing, Bhutan
03.2014 - 07.2016
- Directed personnel management operations, ensuring accurate record-keeping of employee attendance, performance, and other HR metrics to support organizational efficiency
- Supervised local support staff, ensuring effective coordination and smooth day-to-day operations, enhancing overall team productivity
- Streamlined staff logistics, including transportation, accommodation, and travel arrangements, optimizing resource allocation and reducing operational costs
- Spearheaded staff training and development programs, improving team skills, performance, and knowledge, while fostering a culture of continuous improvement within the organization
- Successfully led recruitment campaigns, attracting and hiring qualified candidates to meet the staffing requirements of the organization while ensuring alignment with business goals
- Managed onboarding processes, ensuring new employees were integrated smoothly into the organization with the appropriate resources and support
Business Associate
Wipro Ltd
India, India
03.2012 - 12.2013
- Assisted in driving business development efforts, including conducting market research and preparing presentations to support client acquisition and retention
- Collaborated with cross-functional teams to design and implement tailored solutions, ensuring alignment with client needs and project objectives
- Performed financial analysis and forecasting to support strategic decision-making, providing insights into budget management and resource allocation
- Actively participated in training programs focused on client relationship management, project delivery, and industry best practices to enhance professional growth and performance
Education
Master’s - human resource management
Murdoch University
02.2025
Bachelors - Hotel Management
Periyar University
01.2011
Skills
- Staff Training & Development
- Project Coordination
- Budget Management
- Event Planning and Coordination
- Team Leadership
- Administrative Support
- Logistics & Transportation
- Stakeholder Coordination
- Recruitment & Hiring
- Operations Management
- Customer Service
- Human Resource Management
Languages
English
Dzongkha
Hindi
Nepali
Training
- TVET Accreditor, 05/01/22
- Budgeting and Scheduling Projects, 06/01/20
- Project Management based on RBM, 06/01/17
- Capacity Development for Assessors, 02/01/16
- Competency Based Curriculum Development, 08/01/15
- Skills & Norms in Construction Industry, 11/01/14
- Entrepreneurship & Business Development, 10/01/13
- Tally 9, 12/01/09 - 03/01/10
References
On request
Timeline
Store Team Member
Woolworths Super Market Pty Ltd
03.2024 - Current
Team Member/ Picker and Packer
Morco Fresh
05.2023 - 02.2024
Kitchen hand
Twin Fin and Cicerello’s
05.2023 - 08.2023
Office Manager
LasLA Digital Services
09.2016 - 01.2023
Office Manager ~ HR & Administration
Egis International (Project Consultant Office)
03.2014 - 07.2016
Business Associate
Wipro Ltd
03.2012 - 12.2013
Bachelors - Hotel Management
Periyar University
Master’s - human resource management
Murdoch University