Sonam Yangchen
Dickson,Australian Capital Territory
Summary
A diverse range of experiences in different roles, from being a cleaner to a massage therapist, a barista, and even an employment officer as a civil servant with valuable insights into different aspects of work and the importance dignity of labour.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Cleaner
School Cleaning ACT
04.2023 - Current
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Emptied trashcans and transported waste to collection areas.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Floor Staff/ Barista
Tradies
01.2022 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant coffee and dining experiences.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Office Cleaner
M&M Rolfe Cleaning Services
04.2021 - 04.2023
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
Cook
Milky Lane
12.2019 - 12.2021
- Prepared food items in compliance with recipes and portioning control guidelines..
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Room Attrendant
Quality Hotel, Dickson
01.2019 - 11.2019
- Housekeeping Supervisor
- Kept inventory of hand tools and gauges calibrated for use.
- Received incoming shipments of tools and equipment from trucks.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Cleaning the rooms (making beds, vacuum and toilet cleaning)
- Cleaning rooms, toilets and kitchens (moping and vacuum)
Employment/Program Officer
Ministry Of Labour And Human Resources
01.2017 - 12.2018
- Management of jobseeker fund record and monthly reports
- Kept programs in line with established mission parameters.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected Program deliveries to verify proper operation of jobseeker programs.
Education
MBA - Public Administration
University Of Canberra
Canberra, ACT11.2020
Postgraduate Diploma - Public Administration
Royal Institute of Management
Bhutan12.2016
Bachelor of Arts - English
Sherubtse College, Royal University of Bhutan
Bhutan07.2015
Skills
- Self-Motivated
- Cultural Awareness
- Active Listening
- Attention to Detail
- MS Office
- First Aid/CPR
- Teambuilding
- Communication
- Teamwork and Collaboration
- PPE Compliance
- Multitasking Abilities
- Good Telephone Etiquette
- Clerical Support
Certification
Manual Handling Workshop
Provide Cardiopulmonary resuscitation
Responsible Service of Alcohol
Responsible Service of Gaming
Timeline
Office Cleaner
School Cleaning ACT
04.2023 - Current
Floor Staff/ Barista
Tradies
01.2022 - Current
Office Cleaner
M&M Rolfe Cleaning Services
04.2021 - 04.2023
Cook
Milky Lane
12.2019 - 12.2021
Room Attrendant
Quality Hotel, Dickson
01.2019 - 11.2019
Employment/Program Officer
Ministry Of Labour And Human Resources
01.2017 - 12.2018
MBA - Public Administration
University Of Canberra
Postgraduate Diploma - Public Administration
Royal Institute of Management
Bachelor of Arts - English
Sherubtse College, Royal University of Bhutan
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