Sonam Zangmo
Brisbane,QLD
Summary
I am Sonam Zangmo from Bhutan and I am currently pursuing Master of Business Administration at Asia Pacific International College, Brisbane. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced customer service associate, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Team Leader
KidZania
Kuwait
06.2022 - 08.2023
- Leading a team of enthusiastic individuals, ensuring the smooth operation of the KidZania facility
- Coordinating with departments to deliver a cohesive and enjoyable experience for visitors
- Coordinating events, variable programs and team meetings at regular intervals
- Activity script writing and conduct training for new scripts and activities
- Ensuring a high standard of customer service provided.
Deputy Team Leader
KidZania
Kuwait
03.2018 - 07.2022
- Assist the Team Leader in managing daily operations and staff scheduling
- Conduct training sessions for new employees emphasizing the daily roles and responsibilities and on-the-job training
- Resolve customer inquiries and issues effectively, maintaining high guest satisfaction
- Gathering feedback and complaints to improve the service provided.
Customer Service Associate
KidZania
03.2016 - 02.2018
- Worked as a Customer Service Associate at KidZania
- Worked as a customer services associate for a fashion brand (Debenham) for 3 months (Support team) and as a host for food brands (Pizza Express and Shack Shake) for 3 months
- Responding to customer queries and assisting them with their needs
- Handling customer complaints and properly referring them to the concerned authority
- Maintaining a positive attitude and responsive nature in acting
- Creating a positive and vibrant working environment at the workplace.
Education
Master of Business Administration -
Asia Pacific International College
01.2024
Graduate Diploma of Management -
Centre of Australia
01.2023
Bachelor of Arts -
Sherubtse college
01.2013
Skills
- Team Leadership
- Customer Service
- Microsoft Office
- Time Management
- Communication Skills
- Team Work
- Organised
- Autonomy
- Problem Solving
- Client Service
- Team motivation
- Teamwork and Collaboration
- Flexible Schedule
- Leadership
- Problem-Solving
Languages
- Dzongkha
- English
- Hindi
Timeline
Team Leader
KidZania
06.2022 - 08.2023
Deputy Team Leader
KidZania
03.2018 - 07.2022
Customer Service Associate
KidZania
03.2016 - 02.2018
Master of Business Administration -
Asia Pacific International College
Graduate Diploma of Management -
Centre of Australia
Bachelor of Arts -
Sherubtse college
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