Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Student Work Placement
Timeline
Generic

Sonam Zangmo

Kardinya,Australia

Summary

I am a passionate and dedicated Bachelor of Community Services student, currently in my second semester, seeking an entry-level or volunteer opportunity in the community sector. I have a strong interest in supporting individuals and communities through inclusive, ethical, and person-centered practices. Eager to gain hands-on experience and grow within a professional team environment, I am a dedicated, compassionate, punctual, and hardworking individual, with a strong commitment to delivering high-quality care to elderly residents.

I adapt easily to any situation and possess excellent leadership skills, dedication, empathy, and a non-judgmental, caring nature that allows me to foster trust and cooperation among colleagues, promoting a positive and productive work environment. Additionally, I am a diligent domestic assistant with relevant experience in maintaining cleanliness, organization, and hygiene standards in residential environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Domestic Assistant

MercyCare Residential Aged Care
Perth, Australia
10.2024 - Current
  • Followed specific instructions provided by employers regarding their desired level of cleanliness.
  • Performed laundry duties such as washing, drying, folding and ironing clothes.
  • Maintained and organized cleaning supplies stock.
  • Kept track of time spent on each task completed during shift hours.
  • Participated in care coordination conferences and staff meetings to improve skills set.

Domestic Cleaner

Absolute Domestic Cleaner
Perth, Australia
05.2024 - Current
  • Followed company policies and procedures related to health and safety measures while performing tasks.
  • Performed detailed cleaning of all rooms in residential homes according to the customer's instructions.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Always maintained a clean working environment by adhering to safety regulations.

Volunteer Coordinator

Association of Bhutanese in Perth
Perth, WA
02.2025 - 02.2025
  • Collaborated with staff members to develop meaningful activities for volunteers that align with organizational objectives.
  • Coordinated with other departments to ensure that volunteer needs are being met on time.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Helped with prep, set up, and breakdown of community and public events.

Student Work Placement in Individual Support (Ageing and Disability)

Association of Bhutanese in Perth
Como, Australia
07.2024 - 07.2024
  • Assisted in providing personal care and support services under supervision.
  • Observed and helped other caregivers in documenting consumers' conditions, and also reported changes to senior staff.
  • Engaged with the residents in recreational activities.
  • Gained practical experience in working with elderly residents and those with special needs.

Care Assistant

Bhutan Kidney Foundation
Bhutan, Western Bhutan
01.2021 - 12.2023
  • Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
  • Encouraged independence among residents and patients whenever possible.
  • Performed light housekeeping duties, such as changing bed linens, dusting furniture, and vacuuming.
  • Observed residents and patients for any signs of discomfort or distress.
  • Kept detailed records of patients' medical histories and care plans.
  • Reported changes in patient condition to nursing staff immediately.
  • Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
  • Prepared meals according to dietary needs of the residents and patients.
  • Developed relationships with residents and patients through meaningful conversation.

Education

Bachelor - Community Services(2nd Semester)

Stanley College
Perth, WA
08.2027

Skills

  • Care coordination and case management
  • Flexibility and adaptability to a changing work environment
  • Ability to build rapport with diverse individuals
  • Data confidentiality
  • Counseling techniques
  • Customer service
  • Problem solving
  • Effective communication
  • Community activities and disability care
  • First aid training
  • Patient companionship
  • Case management experience
  • Productivity and time management
  • Safe cleaning with chemicals
  • Teamwork and collaboration
  • Hardworking and dedicated
  • Conscientious and Detail-oriented
  • Eagerness to learn and contribute to team efforts

Certification

  • CHC33021 Certificate III in Individual Support (Ageing and Disability)
  • HLTAID011: Provide First Aid
  • HLTAID009: Provide Cardiopulmonary Resuscitation
  • Manual Handling Training Certificate
  • International Driving License
  • Police clearance
  • SITHFAB021: Provide responsible service of alcohol
  • Working with Children Check(willing to obtain)

References

  • Mr. Sangay Tenzin, Manager, Bhutan Kidney Foundation, tenzinsan64@gmail.com, 0430621780
  • Ms. Jessica Mitchell, Service Manager, Mercycare Residential Aged Care, jimitchell@mercycare.com.au, 0410 349 218
  • Ms. Phoebe Rukiehn, Area Manager, Absolute Domestic, phoebe@absolutedomestics.com.au, (07) 3709 9573
  • Ms. Tshewang Zangmo, Supervisor, AMC Commercial Cleaning, tzon31388@gmail.com, 047 900 3310
  • Ms. Kinley Dema, Nurse, Meath Care Como, kindly.dema@juniper.org.bt, 0452418142

Languages

  • English, Full Professional
  • Nepali, Limited
  • Bhutan, Native/ Bilingual

Student Work Placement

Student Work Placement in Individual Support (Ageing and Disability), Meath Care Como, 07/01/24, 07/19/24, Assisted in providing personal care and support services under supervision., Observed and helped other caregivers in documenting consumers' conditions, and also reported changes to senior staff., Engaged with the residents in recreational activities., Gained practical experiences in working with elderly residents and those with special needs.

Timeline

Volunteer Coordinator

Association of Bhutanese in Perth
02.2025 - 02.2025

Domestic Assistant

MercyCare Residential Aged Care
10.2024 - Current

Student Work Placement in Individual Support (Ageing and Disability)

Association of Bhutanese in Perth
07.2024 - 07.2024

Domestic Cleaner

Absolute Domestic Cleaner
05.2024 - Current

Care Assistant

Bhutan Kidney Foundation
01.2021 - 12.2023

Bachelor - Community Services(2nd Semester)

Stanley College

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Sonam Zangmo