SONAM GYALTSEN THAPA
DARWIN,AUSTRALIA
Summary
Accounting graduate with skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
BWS
06.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Assistant
BWS
02.2022 - 06.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Kitchen Attendant
Darwin Golf Club Inc
02.2022 - 06.2022
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Prepared dishes for catering events or during high-volume shifts.
Cook
Darwin Railway Sports And Social Club
01.2022 - 02.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cleaning Technician
Grease Cleaners Pty Ltd
03.2016 - 12.2021
- Kitchen Exhaust system maintenance and cleaning
- Residential kitchen cleaning
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Air conditioning cleaning and maintenance
- Delivered quality customer service to address urgent needs and cleaning requests.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Diploma of accounting and business -
Latrobe university Sydney campus
Sydney, NSWBachelor of business accounting - Accounting And Business Management
Polytechnic Institute Australia
Sydney, NSW08.2019
graduate -
Skills
- Strategic Planning
- Goals and Performance
- Microsoft Office
- Microsoft Windows
- Manage Budgets
- Customer Service
- Sales and Marketing
- Staff Management
- Issue Resolution
- POS Systems Operations
- Staff Supervision
- Time Management
Languages
English
Full Professional
Nepali
Native or Bilingual
Tibetan
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Store Manager
BWS
06.2023 - Current
Sales Assistant
BWS
02.2022 - 06.2023
Kitchen Attendant
Darwin Golf Club Inc
02.2022 - 06.2022
Cook
Darwin Railway Sports And Social Club
01.2022 - 02.2022
Cleaning Technician
Grease Cleaners Pty Ltd
03.2016 - 12.2021
Diploma of accounting and business -
Latrobe university Sydney campus
Bachelor of business accounting - Accounting And Business Management
Polytechnic Institute Australia
graduate -
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