Song-Ae Ri
Sydney,NSW
Summary
1. Management & Team: Customer-oriented Manager offering over 15 years of experience in retail operations, sales and service team leadership, team building and sales strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team effectively.
2. Sale Performance: Analytical and sales driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and regularly achieving individual and monthly budget.
3. Sales Target: Accomplished and goal driven individual offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities. 30%-50% of store total revenue has been achieved individual in regular bases.
4.Client Focus: Extensive background in highly successful Customer Relationship Management. Recruit new clients, retaining existing clients to offer an exceptional service and provide solution. Constantly increasing return rate of clients.
5. Recognition and incentive: Constant achievement in Super-sales, winning incentives and competition based on sales performance.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Rebecca Vallance
Strand Arcade, Sydney
06.2022 - Current
- Sales and result driven.
- Highest sales achievement each month, incentive winner.
- Developed and implemented sales strategies to increase sales achievement and store budget.
- Oversaw aspects of maintenance, inventory and daily sales activity management.
- Created monthly reports to management on sales performance.
- Leadership in sales and performance
- Roster
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Analyzed and identify trends in customer spending behavior, industry trends and develop plans accordingly.
- Stock management / stock ordering, stocktakes and investigation
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- cash handling including petty cash, banking and Online order process.
- Styling client according to individual needs and wants by keeping up to date on fashion trend nationally and internationally.
- Clienteling - CRM
- Monitored sales activities to ensure that customers receive satisfactory service rate.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Established relationships with key clients, while maintaining existing customer base.
Boutique Manager
Perfumes Christian Dior
Sydney
06.2021 - 06.2022
- Managed inventory tracking and physical inventory to minimize losses.
- Delivered excellent customer service to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing the team effectively.
- Daily development training plan to groom talent in sales and customer service. Analyzed financial data to identify areas of improvement.
- Sales and performance leadership
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives/ incentives.
- Monitored employee performance and identified performance gaps for corrective action. KPI monitoring, sales tracking.
- Established store tactics and strategies to achieve operational performance and sales goals. Created weekly work schedules for store personnel.
- CSM (Customer Service Management) staff coaching
- make up artistry, Skin care expertise
- High achievement Budget vs actual for individuals and store.
- Weekly, monthly, quarterly and yearly plan and presentation, Strategy plan and review.
- Improved customer service standard to resolve customer complaints in timely manner.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
Boutique Store Manager
Jurlique International
09.2017 - 06.2021
- Sales and customer service focus.
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Brought forth passion and enthusiasm, resulting in favorable outcomes in both sales result and clientele building
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Appraised staff performance and provided constructive feedback to improve overall productivity
- Created analysis and performance reports for management teams to review
- Managed orders, supervised stock, and occasionally altered menus to offer seasonal and customer-pleasing items
- Daily communication with head office team,
- Individual and team KPI analysis, action plan -barely missed monthly budget as a team.
- Recruited, trained and supervised new employees.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Team coaching and training
- In store activity such as store incentives and in store coaching session with each team.
- Established a great relationship with shopping centre marketing, management team to be able to negotiate offers and promotion
- Highest rate of succeeding , achieving monthly sales goal Nationally. Developed strategies to maximize sales and profitability.
- Visual merchandising and stocktakes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Store Manager
PORTMANS
Sydney
04.2017 - 09.2019
- Customer Service and sales focus
- Personal styling
- Daily planner set up for 25+ staff team members
- General day to day operation, establish rapport with each clients
- Coached and developed store associates through formal and informal interactions.
- KPI analysis, daily communication with head office team to be able to come up with action plan
- Visual merchandising and planning
- Stocktake and investigation
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
CLINIQUE Counter MGR/ Cosmetics Floor Supervisor
MYER, Bondi Junction
06.2013 - 06.2017
- Maintained records related to sales and placed special orders for desired items. Implemented sales sheet and tracker.
- Customer satisfaction rate 5/5 multiple times.
- Provided customer service by answering questions, providing recommendations and addressing complaints.
- Built staff teams, directed team leadership and monitored team processes and performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
CLINIQUE Counter Manager
Estee Lauder Group
07.2013 - 07.2015
- Created powerful sale strategies resulting in an increase of sales.
- Strong sales and customer service skills.
- Moving up the floor ranking to #1 within 2month and maintained.
- Leadership
- Utilized booking systems and handled correspondence between make up artist, beauty consultants and clients
- Goal setting, motivation coaching with the team to aim to achieve sales goal, to raise customer service standards
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Roster, daily planning and goal setting for 20 -30+ team members
- Visual merchandising and stock preparation
- Stocktakes
- Customer enquiry and solution
Store Manager/Assistant Store Manager
Jurlique International
Sydney
06.2010 - 06.2012
- Team focus to increase customer service standards
- Assisted store managers to achieve sales goals and general performance in store
- Stock management and ordering
- General operation of store including cash handling, maintenance and team training and coaching
- Recruitment
- Built a great relationship with the centre management team
- Sales and goal driven
- Visual merchandising
Assistant Store Manager
THE BODY SHOP
Warringah Mall
08.2008 - 08.2010
- Cultivated and maintained up-to-date industry and product knowledge of all related products and ingredients to provide better customer service
- Stock management
- Team coaching
- Set the sales goals and expectation to all team members
- Daily communication with head office managers to keep store in order
- Oversaw merchandising standards during new product launches
- Quickly determined customers needs, and developed a solution to fit the scope of issue
- Implemented and maintained visual merchandising specific to company standards
- Visual merchandising
- Stocktakes
Store Manager
POLITIX Menswear
SYDNEY CITY, CHATSWOOD
02.2004 - 04.2008
- Highly active on achieving sales targets, commission and incentives
- Oversaw merchandising standards during new product launches
- General operations of store including stock, cash handling and sales goal setting for the team and the store
- Tracked monthly sales to generate reports for business development planning.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- elevated customer service standard
- Performed sales consultations and educated clients on products and services.
- Visual merchandising
- Stocktake, stock control
- Managed daily operations of sales department, including supervision of staff members.
- Recruitment
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Cluster Manager/Store Manager/Stock Buyer
BAKU International
SYDNEY
03.1999 - 01.2004
- Analyzed sales data to identify opportunities to improve sales performance of the department.
- Created sales reports to analyze trends and maximize sales opportunities.
- Conducted market research to understand consumer behavior, preferences, and buying habits.
- Monitored team performance during practices and games, providing feedback to the coach when necessary.
- Developed and implemented strategies to ensure smooth operations of multiple sites.
- Ensured compliance with all safety regulations at each location.
- Maintained effective communication channels between different sites through email, phone calls or video conferencing tools.
- Talent recruitment
Education
CERTIFICATE -
SYDNEY MAKE UP SCHOOL
01.2011
DEFERRED, BACHELOR OF NATUROPATHY -
NATURE CARE COLLEGE
05.2007
CERTIFICATE -
THE WHITEHOUSE SCHOOL OF FASHION
05.2000
HIGHER SCHOOL CERTIFICATE -
HOLY CROSS COLLEGE
02.1998
Skills
- Brand Awareness
- Sales Strategy Implementation and development
- Exceeds sales goals
- Revenue Forecasting
- Budgeting and finance
- Customer Service
- Retail Operations
- Shrink Reduction
- Coaching and Mentoring
- Inventory Management
- Team Supervision
- Store Opening and Closing
- Employee Performance Management
- Revenue Growth
- Sales expertise
- Decision-Making
- Sales Coaching
- Upselling strategies
- Sales Forecasting
- B2B sales and customer service
- Staff Scheduling
- Driven Work Ethic
- Cash Handling
- Customer Engagement
- Financial goals
- Follow-up calls
- Critical Thinking
- Customer Complaints Escalation
- Problem-Solving
- Paperwork Processing
- Team Management
- Attention to Detail
- Data Entry
- Customer Relationship Management
- CRM Tracking
- Strategic Thinking
- Data Analytics
- Order Processing
- Payment Processing
- Complex Problem-Solving
- Excellent communication skills
- Retail merchandising expertise
- Multi-tasking strength
- Teamwork and Collaboration
- Relationship selling
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
Korean
Limited
Timeline
Assistant Store Manager
Rebecca Vallance
06.2022 - Current
Boutique Manager
Perfumes Christian Dior
06.2021 - 06.2022
Boutique Store Manager
Jurlique International
09.2017 - 06.2021
Assistant Store Manager
PORTMANS
04.2017 - 09.2019
CLINIQUE Counter Manager
Estee Lauder Group
07.2013 - 07.2015
CLINIQUE Counter MGR/ Cosmetics Floor Supervisor
MYER, Bondi Junction
06.2013 - 06.2017
Store Manager/Assistant Store Manager
Jurlique International
06.2010 - 06.2012
Assistant Store Manager
THE BODY SHOP
08.2008 - 08.2010
Store Manager
POLITIX Menswear
02.2004 - 04.2008
Cluster Manager/Store Manager/Stock Buyer
BAKU International
03.1999 - 01.2004
CERTIFICATE -
SYDNEY MAKE UP SCHOOL
DEFERRED, BACHELOR OF NATUROPATHY -
NATURE CARE COLLEGE
CERTIFICATE -
THE WHITEHOUSE SCHOOL OF FASHION
HIGHER SCHOOL CERTIFICATE -
HOLY CROSS COLLEGE
Similar Profiles
Erol NamiErol Nami
Finance Manager at Hot Springs / Rebecca VallanceFinance Manager at Hot Springs / Rebecca Vallance
Andrea MungingaAndrea Munginga
Retail Assistant at Rebecca VallanceRetail Assistant at Rebecca Vallance
Desiree RiosDesiree Rios
Political Canvasser at Rebecca Clay Flores CampaignPolitical Canvasser at Rebecca Clay Flores Campaign