Songxuan Dai
Summary
Dynamic and results-oriented professional with 5+ years of experience managing large-scale warehouse operations and cross-functional teams of 50+ staff. Skilled in high-pressure logistics coordination, client communication, and team leadership. Holds a Bachelor's degree in Marketing from Macquarie University. Recently developed strong interest and connections in the digital asset space, including USDT clients, and currently seeking to transition into the financial brokerage industry with a focus on client management and operations.
Overview
6
6
years of professional experience
Work History
USDT Currency Exchanger
Self Employed
01.2025 - Current
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Warehouse Operations Manager
Imile delivery
02.2023 - Current
- Led a team of over 50 staff to manage daily operations in a fast-paced warehouse processing 10,000+ packages per day.
- Oversaw dispatch, scheduling, and route optimization to ensure timely delivery and operational efficiency.
- Implemented workflow improvements that increased accuracy and reduced delivery delays by 25%.
- Maintained close communication with high-value clients, including those dealing in USDT (Tether), providing reliable and confidential logistics support.
- Developed strong interpersonal and communication skills through daily coordination between teams, partners, and clients.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Restaurant Manager
Gyusha Japanese BBQ Restaurant
09.2019 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor - Marketing
Macquarie University
01.2018
Skills
- Operational Management & Leadership
- Client Relationship Development
- Team Training & Performance Monitoring
- Time-Sensitive Logistics Coordination
- Financial Services Industry Awareness
- Marketing & Customer Insight
- Data-Driven Problem Solving
Languages
English
Full Professional
Mandarin
Native or Bilingual
Certifications And Interests
- Introduction to Financial Markets, Coursera in-progress
- Digital Assets & Blockchain Basics, self-study
- Strong interest in financial services, client relationship roles, and fintech
Timeline
USDT Currency Exchanger
Self Employed
01.2025 - Current
Warehouse Operations Manager
Imile delivery
02.2023 - Current
Restaurant Manager
Gyusha Japanese BBQ Restaurant
09.2019 - 12.2022
Bachelor - Marketing
Macquarie University
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