Soni Goswami
Melbourne,Victoria
Summary
An experienced and career-driven professional, offering a proven track record of helping lead departments by ensuring they are functioning in complete compliance with all national and international rules and regulations. Proven ability to successfully analyse programs and systems to enhance competitiveness, increase revenue and improve customer service. Possessing In-depth knowledge of compliance and governance, with the ability to liaise with internal/external stakeholders, whilst demonstrating a strong work ethic completed by a high degree of integrity. Committed to supporting executive management, training and empowering teams that are conducive to achieving results and customer satisfaction, whilst creating a positive and enthusiastic working environment. Well-organized and detail-oriented Compliance Officer with key experience in environments. Knowledgeable about overseeing agreements, enforcing policies and optimizing procedures for dynamic requirements. Focused on maintaining consistence, quality, and compliance in all areas.
Overview
21
21
years of professional experience
Work History
Trainer and Assessor
ZOI Education
Sydney / Melbourne
07.2023 - Current
- Delivering training and assessment in CHC30121 Certificate III in Early Childhood Education and Care and CHC50121 Diploma of Early Childhood Education and Care qualifications
- Providing trainee support as appropriate
- Supporting the safety and security of the workplace, as well as all staff and contractors
- Organising work placements for trainees
- Delivering work health and safety training
- Participating in team coordination, work planning, coaching and professional development initiatives to align resources and deliver priorities
- Implementing program-level departmental policies and procedures
- Ensuring program is current and meets all regulatory requirements and is available to families and all team members
- Attending and participating in training and development meetings
- Discussing agreed actions with CLT and complete
- Following and adhering to the National Compliance Audit and validating the team's practice against QA1 and yours as the Educational Leader against 7.2.2
- Casual Contract
Quality and Compliance Officer
MMZ Service
Melrose Park
09.2022 - 07.2023
- Implemented improvement initiatives and developed acompliance testing program to monitor and identify gaps in new and existing practices
- Developed and maintained acompliance database, tracking all compliance activities and documents
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations
- Conducted regular meetings to provide the current industry updates
- Successfully completed several A & R , Pre & Post licensing visits by Department of Education.
- Delegated tasks to the relevant person, prioritising the task
- Worked alongside General Manager/Operation Manager to build New Centre
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- I attended and contributed to a weekly leadership meeting (Management Team, comprising the CEO, CFO, General Manager, and Operations Manager) to agree on, communicate, and reinforce company priorities.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Advised management on best practices in compliance-related matters.
- Evaluated proposed changes in laws or regulations that may affect business operations.
- Provided guidance on regulatory requirements for business operations.
- Analyzed data gathered from multiple sources for possible breaches of law or policy.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
- Conducted regular internal audits to ensure compliance with established standards.
- Developed and implemented compliance policies and procedures.
- Reported any identified discrepancies or irregularities to senior management.
Education Leader
Guardian Childcare and Educational Centre
West Pennant Hills
01.2022 - 09.2022
- Contributed to weekly leadership meeting (CM, ACM, and all Room Leaders)
- Ensured programs remain current, purposeful, and thoughtful from open to close, indoors, outdoors, meeting all regulatory requirements
- Inducted new Team Members and 'touch based' with those who have been employed within the last 6 months
- Participated in Educational Leader Content/Network Meetings. Discuss agreed actions with CLT and complete
- Reviewed and developed strategies to improve connections within community
- Maintained QIP with due consideration given to the Exceeding Themes
- Contributed to Team Meeting Agenda by providing feedback and professional learning on the indoor and outdoor program
- Met with leadership team and Portfolio Manager to review progress and discuss strategies for the QIP
- Ensured families receive verbal/written summary of their child’s learning midyear and a written summative assessment at the end of each year
- Regularly met with centre Specialists (Chef/Cook Sustainability Ambassador, WHS Champion, Baby Ambassador)
- Adhered to the National Compliance Audit and validated teams practice against QA1, and the Educational Leader against 7.2.2
Centre Director & Education Leader
Kindiworld Childcare and Educational Centre
Blacktown
06.2021 - 12.2021
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Developed strong organisational and communication skills through coursework and volunteer activities
- Oversaw the programming for all age groups in long day care and before/after care and ensure that it complies with local and federal regulations
- Mentored students pursuing Certificate III and Diploma in Early Childhood Education and Care from different RTOs like TAFE and Atkinsons Child Care college
- Collaborated with parents and staff to ensure children’s needs are met
- Maintained confidentiality on all issues relating to children and families and ensured compliance was adhered to within the service’s privacy policy
Centre Director, Nominated Supervisor and Education Leader
Cubbyhouse Childcare Lane Cove North
01.2014 - 01.2021
- Centre Director, Nominated Supervisor and Education Leader Jan 2019 – Jun 2021
- Second in Charge (2IC) and Room Leader Jul 2017 – Dec 2018
- Childcare Worker Sep 2014 – Jun 2017
Senior Executive – Operations
IBM Daksh Ltd
Gurgaon
05.2007 - 10.2020
Duty Manager – Work Force Management
Convergys India Services Ltd
Gurgaon
07.2005 - 04.2007
Operations Assistant
Indian Airlines
New Delhi
05.2004 - 06.2005
Education
MBA - Business Administration And Management
Australian Institute of Business (AIB)
Adelaide Hills, SA01-2026
Some College (No Degree) - ISO Auditor
JLB
Adelaide, SACertificate IV - Training and Assessment
CBD College
Diploma - Early Childhood Education and Care
Inspire Education
Bachelor of Arts - History Hons
Patna University
Bihar, IndiaCertified Scrum Master -
Scrum Alliance
Skills
- Leadership Development
- Compliance management
- Quality assurance
- Data analysis
- Communication skills
- Corporate Governance
- Enterprise Risk Management
- Research and Data Analysis
- Operation and Compliance
- Quality Assurance and Control
- Staff Training and Support
- Training Modules (PPT)
- Customer Relationship Management
- Administrative Recordkeeping
- Operations Management
- Stakeholder Engagement
- Work Health and Safety Training
- Conflict Resolution
- Program Planning and Development
- Advanced with Microsoft Office Suite (Word, Excel, Tableau, SQL, PowerPoint and Outlook)
- Additional software and applications as follows:
- CRM (Customer Relationship Management)
- Tanda (Payroll, Rostering and HR Software)
- QikKids (Child Care Management Software/CCSS Compliance)
- Quickbooks (Payroll)
- Xero (Payroll)
- Xplor (Parent and Employee Management)
- Educa/Story Park/Kinder8 Applications
- Risk assessment
- Program management
- Train-the-trainer
- Learning styles
- Public speaking
- Presentations and demonstrations
References
Available upon request
Accomplishments
- Recognised as Employee of Trainer and Assessor for continued positive feedback from trainees and team contributions
- Responsible for transforming the centre’s A&R results from “Working Towards” in 2018 to “Meeting Expectation” in 2021 under my leadership
- Key Contributor in winning the Excellence in Early Childhood Education award 2018 (Australian Childcare Alliance) for Cubbyhouse Childcare in 2 categories which are, Community Involvement and Best Team
- Successfully led my Centre to become the Finalist of Excellence in Early Childhood Education award 2019 (Australian Childcare Alliance) in 3 categories i.e. Community Involvement, Health and Hygiene practices and Power of families
- Successfully built 6 new centres within a 5 months period
Training
- First Aid Certified including CPR, Asthma and Anaphylaxis
- Child Protection
Timeline
Trainer and Assessor
ZOI Education
07.2023 - Current
Quality and Compliance Officer
MMZ Service
09.2022 - 07.2023
Education Leader
Guardian Childcare and Educational Centre
01.2022 - 09.2022
Centre Director & Education Leader
Kindiworld Childcare and Educational Centre
06.2021 - 12.2021
Centre Director, Nominated Supervisor and Education Leader
Cubbyhouse Childcare Lane Cove North
01.2014 - 01.2021
Senior Executive – Operations
IBM Daksh Ltd
05.2007 - 10.2020
Duty Manager – Work Force Management
Convergys India Services Ltd
07.2005 - 04.2007
Operations Assistant
Indian Airlines
05.2004 - 06.2005
MBA - Business Administration And Management
Australian Institute of Business (AIB)
Some College (No Degree) - ISO Auditor
JLB
Certificate IV - Training and Assessment
CBD College
Diploma - Early Childhood Education and Care
Inspire Education
Bachelor of Arts - History Hons
Patna University
Certified Scrum Master -
Scrum Alliance
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