Summary
Overview
Work History
Education
Skills
Timeline
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Soni Sharma Khanal

Hurstville,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service

SUBWAY®Restaurants
11.2022 - Current
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Restocked food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Experienced in both front counter and back end area.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Administrative Assistant

Sagarmatha Tent And Tarpaulin Pvt Ltd.
01.2018 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client and distributors meeting

Customer Service Agent

Bhatbhateni Supermarket
07.2017 - 12.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Communicated with clients regarding account services, statements, and balances.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Social Media Marketing Intern

Journey Basket Pvt Ltd
01.2017 - 06.2017
  • Designing and developing creatives for Social Media Marketing.
  • Developing Itineraries for upcoming trips which includes road trips and various group activities.
  • Timely update social media and handle online inquiry and running advertisement Campaign on day to day basis.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Arts -

University of Delhi
DELHI, INDIA
07.2017

High School Diploma -

Adarsh Public School
Noida, Uttar Pradesh, INDIA
05.2014

Skills

  • Conflict Resolution
  • Service-Orientation
  • Project Management Abilities
  • Time Management
  • Minute Taking
  • Stock Management
  • Document and Records Management
  • Adobe Systems Adobe Photoshop
  • Customer Service
  • Money Handling Abilities

Timeline

Customer Service

SUBWAY®Restaurants
11.2022 - Current

Administrative Assistant

Sagarmatha Tent And Tarpaulin Pvt Ltd.
01.2018 - 07.2022

Customer Service Agent

Bhatbhateni Supermarket
07.2017 - 12.2017

Social Media Marketing Intern

Journey Basket Pvt Ltd
01.2017 - 06.2017

Bachelor of Arts -

University of Delhi

High School Diploma -

Adarsh Public School

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Soni Sharma Khanal