Sonia
Adelaide,SA
Summary
A skilled administrator with experience in office management, organization, and customer service. Proficient in handling tasks like scheduling, correspondence, and facility maintenance. Known for delivering excellent customer service by promptly addressing inquiries and resolving issues courteously.
Strong multitasking and problem-solving abilities ensure operational efficiency and customer satisfaction. Recognized for exceptional time management, adaptability, and ability to work well independently or as part of a team.
Overview
11
11
years of professional experience
Work History
Administrator
Nova Institute Of Technology
02.2024 - Current
- Managing office operations including scheduling, filing, and record-keeping.
- Managed approximately 30 incoming calls, emails per day from customers.
- Coordinating meetings, appointments, and travel arrangements.
- Handling correspondence, emails, and phone calls.
- Answering and transferring phone calls, taking messages as needed.
- Managing incoming and outgoing mail and deliveries.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive training programs for new hires, ensuring new hires are equipped with necessary skills to succeed in their roles.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Assistant Instructor
Kumon
05.2023 - 02.2024
- Greeting customers warmly and assisting with inquiries.
- Resolving customer concerns and complaints promptly and courteously.
- Assisting in maintaining safe and organized learning environment.
- Managed all incoming calls, emails per day from parents/customers.
- Designed and implemented curriculum to accommodate different learning styles, resulting in increased student engagement.
- Developed strong relationships with parents through open communication channels, supporting student growth beyond school day.
Administrator
I.B. School
01.2020 - 05.2022
- Providing timely and courteous assistance to Clients.
- Resolving clients inquiries, complaints, and issues.
- Ensuring customer satisfaction and loyalty through exceptional service.
- Managing office operations and administrative tasks.
- Improved employee productivity with effective time management strategies for daily tasks.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Coordinator
Dyal Singh Public School
04.2013 - 04.2019
- Assisting customers with inquiries and issues.
- Resolving complaints and providing solutions.
- Maintaining accurate records of interactions.
- Facilitating communication between teams.
- Managing resources and scheduling.
- Problem-solving and troubleshooting.
Education
Bachelor of Arts - Mathematics
Kurukshetra University
Kurukshetra05.2009
Skills
- Communication
- Customer Service
- Patience
- Time Management
- Conflict Resolution
- Team Work
- Organization Skills
- Events Coordination
- Office Administration
- New Hire Onboarding
- Executive Support
- Schedule Coordination
- Staff Management
- Project Coordination
Timeline
Administrator
Nova Institute Of Technology
02.2024 - Current
Assistant Instructor
Kumon
05.2023 - 02.2024
Administrator
I.B. School
01.2020 - 05.2022
Coordinator
Dyal Singh Public School
04.2013 - 04.2019
Bachelor of Arts - Mathematics
Kurukshetra University
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