Sonia Ahmed
Kurunjang
Summary
Dynamic professional with a proven track record in customer service at McDonald's and Elenta Espresso. Skilled in multitasking and organization, I excelled in enhancing guest satisfaction and training new team members. As a Building Supervisor, I implemented preventive maintenance programs, improving facility longevity and service quality.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
19
19
years of professional experience
Work History
Crew Member
McDonald's
03.2020 - Current
- Provided exceptional customer service by greeting and assisting guests efficiently.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Operated kitchen equipment safely while preparing food items according to standardized recipes.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Cafe Server
Elenta Espresso
09.2010 - 06.2012
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed order-taking and food delivery, maintaining efficiency during peak hours.
- Assisted with menu recommendations, enhancing guest satisfaction and upselling items.
- Collaborated with kitchen staff to ensure timely meal preparation and accurate orders.
- Trained new team members on cafe procedures and best practices for service excellence.
- Handled cash transactions accurately, balancing registers at the end of each shift.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and repeat business.
Building Supervisor
Bebi Cleaning & Property Maintenance
04.2006 - 03.2010
- Oversaw daily building operations, ensuring compliance with safety regulations and maintenance standards.
- Coordinated scheduling for maintenance staff, optimizing workflow efficiency and service response times.
- Implemented preventive maintenance programs, enhancing facility longevity and reducing emergency repair incidents.
- Conducted regular inspections of facilities, identifying areas for improvement and recommending necessary repairs.
- Managed vendor relationships for outsourced services, negotiating contracts to improve service quality and reduce costs.
- Developed standard operating procedures for building maintenance tasks, promoting consistency in service delivery.
Education
Diploma in Early Childhood Education And Care - Children Education
Partners in Training in Australia
Melbourne, VIC01-2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member
McDonald's
03.2020 - Current
Cafe Server
Elenta Espresso
09.2010 - 06.2012
Building Supervisor
Bebi Cleaning & Property Maintenance
04.2006 - 03.2010
Diploma in Early Childhood Education And Care - Children Education
Partners in Training in Australia