Sonia Allen
Campbelltown,NSW
Summary
Dedicated early-career professional with experience in social work and customer service. Skilled in time management, active listening, and conducting assessments, ready to engage clients and facilitate access to vital resources.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Work Student
New Street Services ( NewSouth Wales Health)
Liverpool, NSW
01.2026 - 05.2026
- Assisted clients in accessing community resources and support services.
- Conducted assessments to identify client needs and develop appropriate intervention strategies.
- Documented case notes and maintained accurate records in compliance with organisational standards.
- Engaged in ongoing training to enhance knowledge of social work practices and policies.
- Participated actively in staff meetings and trainings, contributing valuable insights based on hands-on experience with clients from diverse backgrounds.
- Observed home visits to assess clients' home environment and provide support.
- Executed psychosocial assessments utilising structured frameworks, including HEADSSS, under supervision.
- Studied and comprehended the new street service model to enhance therapeutic child protection practices.
- Monitored and engaged in therapeutic interventions with children, young people, and families.
- Implemented trauma-informed and strengths-based methodologies to enhance client support.
- Facilitated teamwork among diverse professionals to ensure comprehensive insight into client requirements.
Student Placement Centrlised Register Unit
Department Of Communities And Justice
Parramatta, NSW
08.2025 - 10.2025
- Facilitated child protection processes by aligning data from ChildStory with the carer register and updating case management systems.
- Engaged in weekly allocation meeting simulations, analysing anonymised child protection reports to enhance team discussions on case prioritisation and referral processes.
- Utilised social work principles and teamwork to inform and enhance simulated case management strategies.
- Acquired knowledge through indigenous cultural awareness training to promote culturally sensitive practices in professional interactions.
- Enhanced skills in effective collaboration, communication, and organisational practices to uphold professional ethics in child protection environments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service – Special Orders Team
Bunnings Wharehouse
Campbelltown, NSW
03.2018 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Master of Social Work (Professional Qualifying)
Southern Cross University
Sydney, NSW09-2026
Bachelor of Criminal Justice
Charles Sturt University
Bathurst, NSW10-2018
Skills
- Client documentation
- Multidisciplinary team collaboration
- Confidential case documentation
- Psychosocial assessment
- Client referrals
- Clinical supervision
- Educational support
- Referrals and networking
- Mandatory reporting procedures
- Biopsychosocial assessments
Certification
· NSW Driver’s Licence, C class
· NSW Working with Children Check
· Current student membership of the Australian Association of Social Workers (AASW)
Timeline
Social Work Student
New Street Services ( NewSouth Wales Health)
01.2026 - 05.2026
Student Placement Centrlised Register Unit
Department Of Communities And Justice
08.2025 - 10.2025
Customer Service – Special Orders Team
Bunnings Wharehouse
03.2018 - Current
Master of Social Work (Professional Qualifying)
Southern Cross University
Bachelor of Criminal Justice
Charles Sturt University