Sonia Bailey
Payroll Officer
Brighton,Tas
Summary
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration Support Officer position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Payroll Officer
Department Of Police Fire And Emergency
Hobart, TAS
01.2023 - Current
- Transfers
- Customer Service
- Updating Database
- Content Manager (CM9)
- Empower
- Managed and updated employee benefits information
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Updated employee files with new details such as changes in address or salary levels.
- Tracked employee vacation, sick and personal time.
- Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Outlook
- Excel Spreadsheets
- Processing Timesheets
- Payroll
- Data Entry
- Coding
- Telephone Enquires
Administration, Sales Support & Contract Processing
Harcourts Signature
Glenorchy, TAS
06.2021 - 01.2023
- Processing Contracts, New Contracts - Cash Unconditional's & Settlements
- Dealing with Solicitors End of Month Statements & Banking
- HPS Contracts (Computer Programme), H1 (Computer Programme)
- QuickBooks Invoicing to Vendors
- Excel Spreadsheets Outlook - (Emailing constantly with Vendors, Purchasers & Solicitors)
- Word Processing
- Working out agent's Commissions - (once the property is settled the agents commission goes into there payroll spreadsheet)
- Answering Incoming & Outgoing Calls
- Daily Banking - (Deposits that come in)
- Ordering in Titles (For Agents)
- Disbursing Funds to Solicitors or Vendors (When the property has settled)
- Going through Overdue Deposits - (Chase up Weekly)
- Confirming Settlements for the Week - (with the Solicitors)
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Contract Co-ordinator & Client Relationship Manager
Creative Homes
Glenorchy, TAS
06.2020 - 06.2021
- Purchase orders
- Designing electrical plans
- Meetings with clients (Building plans)
- Preparation of building contracts
- Contract sign up with clients
- Invoicing progress payments to clients
- Co-construct (computer programme)
- Adapt to trader electrical programmes
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Negotiated and reviewed contracts to protect customer interests.
- Maintained strong relationships with clients through regular communication and proactive issue resolution efforts.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
Reception & Administration
Harcourts Signature Real Estate
New Town, TAS
05.2018 - 06.2020
- Daily Emails incoming and outgoing
- Office managerial duties
- Entering new properties on the internet
- Duty rosters
- Petty cash reconciliation
- Ordering office supplies
- Brochure and sign board design
- Preparing agents marketing material
- Social media marketing
- Preparation of contracts and processing
- Researching properties
- Reception duties
- answering phone calls, filing, data entry etc
- Data entry
- Use of computer programmes excel spreadsheets, powerpoint, outlook 10
- Assisted in resolving administrative issues or tasks that arose during daily operations effectively.
- Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office workflow by updating internal procedures documentation regularly to reflect current best practices accurately.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Monitored front areas so that questions could be promptly addressed.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Administration Officer
Rock Property
Battery Point
03.2017 - 04.2018
- Daily emails, banking, and mail
- Invoicing incoming and outgoing
- Processing time sheets
- Managing maintenance orders & repairs daily, weekly, monthly
- Sales & purchase orders
- Liaising with suppliers
- Reconcile end of month statements
- Bond refunds/rent payments
- Data entry
- Managing other staff work loads
- Preparation of leases
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed team petty cash, purchase orders and account transactions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Processed purchase orders, service contracts and financial reports.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administration Office Manager
B. Building
Kingston, TAS
06.2014 - 03.2017
- Office managerial duties
- Daily emails
- Invoicing
- Reconcile end of month statements
- Accounts payable and receivables
- Data entry
- Excel spreadsheets
- Payroll for 10 employees/timesheets
- Inducting new employees
- Banking
- Preparing quotes
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established team priorities, maintained schedules and monitored performance.
- Created, maintained and updated filing systems for paper and electronic documents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
Administration Officer - Benefit Team
IOOF Holdings Superannuation
Hobart, TAS
12.2013 - 03.2014
- Processing payments to other & super funds
- Data entry
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Maintained personnel records and updated internal databases to support document management.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Administration & Accounts
Tasmanian Heat Pump Centre
New Town, TAS
03.2008 - 02.2014
- General office duties
- Office Manager
- Customer service & complaints
- Stocktake
- Banking, Reconcile end of month
- Goods receivable & dispatch
- MYOB
- Data entry
- Invoicing
- Accounts receivable
- Warranty claims
- Time sheets
- Preparing quotes
- Timesheets
- Appointment scheduling
- Provided exceptional customer service when handling billing inquiries from clients, resulting in increased satisfaction rates among account holders.
- Facilitated smooth month-end closing procedures by preparing journal entries, reconciliations, and adjusting necessary balances.
- Established and checked coding procedures, monitored reports and updated internal files.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
Receptionist
HMB Engineering
Hobart, TAS
03.2002 - 12.2007
- General office duties
- Invoicing
- Reconcile end of month
- Banking
- Stocktake
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled cash transactions and maintained sales and payments records accurately.
- Routed incoming mail and messages to relevant personnel without delay.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
Skills
- The ability to interact positively with internal and external people
- The ability to follow instructions
- Good problem-solving skills
- I show initiative & am proactive
- Enjoy a challenge
- Excellent attention to detail
- Can multitask, prioritise workloads and good time management skills
- Decision-Making
- Customer Service
- Clerical Support
- Microsoft Office
Personal Information
Date of Birth: 11/14/74
References
- John Lampkin, Department of Police Fire & Emergency - Payroll Manager, 0421 977 677
- Nicole Berry, Harcourts Signature - HR & Office Manager, 0362 448111, 0408 138 650
- Sally Charleston, Cunic Homes - Sales, 0415 107 420
Timeline
Payroll Officer
Department Of Police Fire And Emergency
01.2023 - Current
Administration, Sales Support & Contract Processing
Harcourts Signature
06.2021 - 01.2023
Contract Co-ordinator & Client Relationship Manager
Creative Homes
06.2020 - 06.2021
Reception & Administration
Harcourts Signature Real Estate
05.2018 - 06.2020
Administration Officer
Rock Property
03.2017 - 04.2018
Administration Office Manager
B. Building
06.2014 - 03.2017
Administration Officer - Benefit Team
IOOF Holdings Superannuation
12.2013 - 03.2014
Administration & Accounts
Tasmanian Heat Pump Centre
03.2008 - 02.2014
Receptionist
HMB Engineering
03.2002 - 12.2007