Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sonia Banik

Cheltenham

Summary

Friendly and customer-oriented university student with a strong background in customer service, administrative support, and multitasking in fast-paced environments. Passionate about delivering exceptional patient experiences through professional communication, efficient scheduling, and meticulous organizational skills. Adept at handling front desk operations, processing payments, and maintaining accurate records. Enthusiastic about learning and growing within the healthcare industry, bringing a proactive and warm approach to patient interactions.

Overview

5
5
years of professional experience

Work History

Special Needs Tutor

Self Employed
11.2024 - Current
  • Adapted teaching methods to accommodate students with diverse learning needs.
  • Maintained patience and empathy while fostering a positive learning environment.
  • Strengthened problem-solving and communication skills through individualized support.
  • Conducted ongoing assessments of student progress, adjusting lesson plans accordingly for continuous improvement.

Customer Service Assistant

Palgong Tea
11.2023 - Current
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Operated POS systems and processed transactions accurately.

Private Music Tutor

Self Employed
03.2020 - Current
  • Cultivated a supportive learning environment where mistakes were viewed as opportunities for growth and improvement.
  • Collaborated with parents to establish practice routines, resulting in increased dedication and commitment from students.
  • Implemented creative teaching methods to engage students and maintain their interest in learning new material.
  • Provided resources for self-guided practice outside of lessons, empowering students to take ownership of their learning process.

Education

Bachelor of Science - Immunology And Physiology

Monash University
Clayton, VIC
12-2026

High School Diploma -

The Mac Robertson Girls High School
Melbourne, VIC
11-2023

Skills

  • Front Desk Management & Customer Service
  • Data Entry & Organization
  • Multitasking in Fast-Paced Environments
  • Confidential Information Handling
  • Microsoft Office (Word, Excel, Outlook) & Google Suite
  • Parent-teacher communication
  • Collaborative Problem-solving
  • Social skills development
  • Discrete trial training
  • Bilingual Communication

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Timeline

Special Needs Tutor

Self Employed
11.2024 - Current

Customer Service Assistant

Palgong Tea
11.2023 - Current

Private Music Tutor

Self Employed
03.2020 - Current

Bachelor of Science - Immunology And Physiology

Monash University

High School Diploma -

The Mac Robertson Girls High School
Sonia Banik