Sonia Banik
Cheltenham
Summary
Friendly and customer-oriented university student with a strong background in customer service, administrative support, and multitasking in fast-paced environments. Passionate about delivering exceptional patient experiences through professional communication, efficient scheduling, and meticulous organizational skills. Adept at handling front desk operations, processing payments, and maintaining accurate records. Enthusiastic about learning and growing within the healthcare industry, bringing a proactive and warm approach to patient interactions.
Overview
5
5
years of professional experience
Work History
Special Needs Tutor
Self Employed
11.2024 - Current
- Adapted teaching methods to accommodate students with diverse learning needs.
- Maintained patience and empathy while fostering a positive learning environment.
- Strengthened problem-solving and communication skills through individualized support.
- Conducted ongoing assessments of student progress, adjusting lesson plans accordingly for continuous improvement.
Customer Service Assistant
Palgong Tea
11.2023 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Operated POS systems and processed transactions accurately.
Private Music Tutor
Self Employed
03.2020 - Current
- Cultivated a supportive learning environment where mistakes were viewed as opportunities for growth and improvement.
- Collaborated with parents to establish practice routines, resulting in increased dedication and commitment from students.
- Implemented creative teaching methods to engage students and maintain their interest in learning new material.
- Provided resources for self-guided practice outside of lessons, empowering students to take ownership of their learning process.
Education
Bachelor of Science - Immunology And Physiology
Monash University
Clayton, VIC12-2026
High School Diploma -
The Mac Robertson Girls High School
Melbourne, VIC11-2023
Skills
- Front Desk Management & Customer Service
- Data Entry & Organization
- Multitasking in Fast-Paced Environments
- Confidential Information Handling
- Microsoft Office (Word, Excel, Outlook) & Google Suite
- Parent-teacher communication
- Collaborative Problem-solving
- Social skills development
- Discrete trial training
- Bilingual Communication
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Special Needs Tutor
Self Employed
11.2024 - Current
Customer Service Assistant
Palgong Tea
11.2023 - Current
Private Music Tutor
Self Employed
03.2020 - Current
Bachelor of Science - Immunology And Physiology
Monash University
High School Diploma -
The Mac Robertson Girls High School