Sonia Bhardwaj
Ellenbrook ,W.A
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Personal Care Attendant
Irene Hollister
08.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Baking Assistant
Donut King Ellenbrook
03.2018 - 11.2021
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Customer Service Representative
Stanley
12.2014 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Aged Care
Stanley College
Perth, WA11.2014
Bachelor of Arts - Language Arts Teacher Education
Punjab University
Punjab ,India04.2011
Skills
- Store Maintenance
- Report Creation
- Recordkeeping Strengths
- Customer Consulting
- Problem-Solving Ability
- Retail Sales Customer Service
- Quality Control
Timeline
Personal Care Attendant
Irene Hollister
08.2021 - Current
Baking Assistant
Donut King Ellenbrook
03.2018 - 11.2021
Customer Service Representative
Stanley
12.2014 - 10.2017
Aged Care
Stanley College
Bachelor of Arts - Language Arts Teacher Education
Punjab University