Sonia Choudhary
Bellbird Park, Ipswich, Qld 4300,QLD
Summary
From my previous job experienced, I learned customer loyalty through empathetic complaint resolution and upselling techniques. Skilled in Microsoft word , Excel and PowerPoint. I significantly contributed to sales growth and operational efficiency. Ensuring high-quality service and consistency.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
7 Eleven Store
Brassall, Ipswich
12.2022 - Current
- Ordering and Reduced waste
- Making roster
- Banking
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat customer.
- Contributed to sales growth by upselling products.
Cafe Manager
Shingle Inn
Toowoomba, QLD
03.2017 - 10.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Certificate III In Community Services - Community Services
Tafe
Springfield, QLDMasters In Business Administration - Finance
Icfai
05.2008
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Decision-making
- Cash handling
- Budgeting and finance
- Verbal and written communication
Additional Information
- Driver's licence
- Own car
- Paid Blue card
- Availability on call , weekdays and weekends
- First aid and CPR certificate
- Applied for current police check
Timeline
Customer Service Manager
7 Eleven Store
12.2022 - Current
Cafe Manager
Shingle Inn
03.2017 - 10.2019
Certificate III In Community Services - Community Services
Tafe
Masters In Business Administration - Finance
Icfai