Sonia Cinicola
Kingsgrove,NSW
Summary
Dynamic professional with over 20 years experience in Finance and a background in Payroll. Demonstrates strong analytical skills, attention to accuracy, and adaptability to work in fast-paced environments. Known to be reliable, trustworthy and committed to both the success of a team and business.
Overview
30
30
years of professional experience
Work History
Cash Controller - NSW
DHL Express Pty Ltd
09.2017 - Current
- Accurate and timely recording of all NSW and ADL daily credit card / cash transactions.
- Action DHL Customer Service Retail Team emails and booking enquiries.
- Investigate and follow up payment discrepancies.
- Follow up and successfully resolve declined credit card payments .
- Monitor payment activities and report fraudulent transaction activities.
- Resolve payment disputes and refunds in a timely and professional manner.
- Prepare, review and issue tax invoices to customers.
- Conduct shipment weight review and identify discrepancies.
- Communicate with customers and follow up shipment extra weight payment.
- Accurate entry of payments into Adyen and IXOPAY systems.
- Ensure confidentiality of personal and sensitive customer information.
- Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
- Daily Reporting
Data Entry Administrator
DHL Express Pty Ltd
02.2006 - 09.2017
- Possess a thorough understanding and knowledge of DHL's products and procedures.
- Accurately input, update, and maintain data in various systems and databases .
- Understand and follow commodity requirements, including dangerous goods, biological substance and embargoed shipments.
- Thrive in a high-pressure, fast-paced warehouse environment while consistently meeting strict deadlines and flight cutoff times.
- Possess a clear understanding of dangerous goods, biological substance and embargoed shipments.
- Maintain clear communication with various departments, staff and comply with Customs regulations.
- Follow warehouse and security procedures at all times.
- Daily Reporting
Payroll / Accounts Administrator
Bankstown Group Training
09.1999 - 08.2004
- Responsible for accurate and efficient end-to-end payroll processing for 160, Exempt and Non Exempt employees.
- Verify employee onboarding information and ensure all necessary documentation is received.
- Understand and comply with various trade awards.
- Provide effective and accurate recording of information into the payroll system.
- Display high level of accuracy in processing payroll and managing records
- Maintain payroll records for audit purposes
- Display effective verbal and written communication skills
- Prepare cheques and deposit for payroll processing and banking
- Assist with payroll enquires, reporting and audits.
- Ensure confidentiality of personal and payroll records for all employees.
- Responsible for all Accounts Receivable functions, reconciliations, banking, book keeping and general accounts duties as requested by Management.
Accounts Administrator
Marsh Limited
09.1995 - 08.1999
- Responsible for all Accounts receivable functions.
- Provide accounts administration support to Sydney office and liase closely with Corporate Office Finance.
- Display high level of accuracy and efficiency
- Assist Treasury and provide settlement figures for daily investments.
- Liaise with banks for daily exchange rates
- Assist Insurance Brokers with client reconciliation
- Perform Daily Banking of cash and cheques
Education
Certificate In Transport & Logistics
NSW02-2012
Certificate In Accounting
TAFE NSW
NSW07-1997
Traineeship Business Studies
PROFESSIONAL NBUSINESS COLLEGE OF AUSTRALIA
10-1993
Certificate of Business Studies
METROPOLITAN BUSINESS COLLEGE
12-1992
Skills
- Capable to work and across multiple departments
- Strong analytical skills and high attention to detail
- Proficient written and verbal communication skills
- Strong customer focus
- Excel, Word, Accounting Software - SAP, Global CAA, Adyen and IXOPAY, Data Entry - DCVS
- DHL - SSE Reception Duties
- Fluent in English and Italian
CAREER OBJECTIVE
Throughout my career, I have gained extensive experience in finance, payroll, and general accounting. I would like to further enhance my career through the many skills I have developed. I am highly motivated and enjoy achieving a high level ov efficiency and productivity in the roles I undertake. My objective is to apply my skills and make a significant impact to any team that is both challenging and rewarding.
Timeline
Cash Controller - NSW
DHL Express Pty Ltd
09.2017 - Current
Data Entry Administrator
DHL Express Pty Ltd
02.2006 - 09.2017
Payroll / Accounts Administrator
Bankstown Group Training
09.1999 - 08.2004
Accounts Administrator
Marsh Limited
09.1995 - 08.1999
Certificate In Transport & Logistics
Certificate In Accounting
TAFE NSW
Traineeship Business Studies
PROFESSIONAL NBUSINESS COLLEGE OF AUSTRALIA
Certificate of Business Studies
METROPOLITAN BUSINESS COLLEGE
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