Sonia Dina
Greenacre,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarket
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cash handling
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Store Front Staff Member
Zistis Poultry
01.2016 - Current
- Maintained cleanliness of store by sweeping, dusting and removing trash.
- Operated cash registers, accepting payment and making change.
- Greeted guests and answered questions about merchandise.
- Helped set up displays and arranged merchandise to promote sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
Student Counselor
HBD Services Ltd
01.2012 - 05.2016
- Advised students on educational, career and social opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Delivered supportive and knowledgeable counselling to students with academic or personal concerns. c3we2wsx~
- Empowered students through counselling and skill-building exercises.
Education
Master of Arts - Communication And Media Studies
University of Development Alternative
Dhaka, Bangladesh01.2007
Bachelor of Arts - Communication And Media Studies
University of Development Alternative
Dhaka, Bangladesh01.2001
Arts - Arts
Higher Secondary Certificate
Viquarun Nisa Noon School01.1999
Skills
- Report Generation
- Data Collection
- Complaint Resolution
- Consultative Sales
- Paperwork Processing
- Appointment Scheduling
Timeline
Customer Service Representative
Woolworths Supermarket
10.2020 - Current
Store Front Staff Member
Zistis Poultry
01.2016 - Current
Student Counselor
HBD Services Ltd
01.2012 - 05.2016
Master of Arts - Communication And Media Studies
University of Development Alternative
Bachelor of Arts - Communication And Media Studies
University of Development Alternative
Arts - Arts
Higher Secondary Certificate
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