Summary
Overview
Work History
Skills
Timeline
Generic

Sonia Flower

Sydney,NSW

Summary

Dedicated professional focused on customer satisfaction, actively listening to needs and resolving issues efficiently. Strong communication skills and empathy foster positive customer experiences and loyalty. Committed to continuous improvement and accountability, consistently striving to exceed expectations.

Overview

22
22
years of professional experience

Work History

Relationship Manager

AMP Bank
Sydney, NSW
01.2017 - Current
  • Cultivated strong client relationships through effective communication and personalized service.
  • Managed client portfolios, addressing inquiries and resolving issues promptly.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Developed financial plans tailored to client needs and goals.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed strategies to attract new customers while retaining existing ones.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.

Business Banker

Westpac
Sydney, NSW
01.2011 - 01.2017
  • Built strong relationships with clients through regular communication.
  • Identified opportunities for cross-selling products and services to existing customers.
  • Assisted in the development of business plans, loan applications, cash flow projections, and other financial documents.
  • Provided training sessions on basic banking principles such as budgeting, savings accounts.
  • Executed transactions related to loans including origination, closing, disbursement and servicing activities.

Practice Manager - Medical

Waratah Medical Services
Wyong, NSW
01.2004 - 01.2011
  • Managed daily operations of medical practice and ensured efficient workflow.
  • Coordinated staff schedules to optimize patient care and office productivity.
  • Facilitated training sessions for new employees on office procedures and systems.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.

Skills

  • Client portfolio management
  • Cross-selling strategies
  • Business development
  • Effective communication
  • Conflict resolution
  • Customer relationship management
  • Leadership skills

Timeline

Relationship Manager

AMP Bank
01.2017 - Current

Business Banker

Westpac
01.2011 - 01.2017

Practice Manager - Medical

Waratah Medical Services
01.2004 - 01.2011

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Sonia Flower