Sonia Ghosn
Yagoona,NSW
Summary
Dynamic Practice Manager with extensive experience in Practice Management, excelling in patient care and hospital coordination. Proven ability to enhance operational efficiency and deliver exceptional patient care and customer service. Skilled in venepuncture for PRP injections and adept at managing sensitive patient inquiries with compassion and professionalism.
Overview
28
28
years of professional experience
1994
1994
years of post-secondary education
Work History
Practice Manager
Dr Xxxxx Xxxxxxx
Sydney, NSW
07.2021 - 07.2025
- Managed daily operations of a busy medical practice.
- Oversaw scheduling and patient flow for optimal service
- Coordinated hospital booking processes to ensure seamless scheduling and patient satisfaction.
- Process accounts, including invoicing, receipting, and Medicare/private health claims/Eclipse
- Managed PRP injection procedures to enhance patient care and treatment outcomes.Took blood from patients and prepared plasma injection for Doctor to administer in patient knee or hip.
- Performed post-operative suture removal and provided comprehensive wound care.
- Responded promptly to patient emails and phone calls, ensuring seamless communication and patient satisfaction.
- Implemented office policies to enhance patient care and satisfaction.
- Resolved patient inquiries and concerns to ensure positive experiences.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
Practice Manager
Professor Craig Waller
Darlinghurst
04.2009 - 07.2021
- Managed daily operations and workflow within the practice.
- Coordinated schedules for staff and patient appointments.
- Oversaw billing processes and insurance claims submissions.
- Managed hospital admissions, ensuring efficient patient intake and seamless coordination with medical staff.
- Implemented office policies to enhance efficiency and compliance.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Provide high-level secretarial and administrative support to a team of specialist Doctors
- Provide excellent customer service to our patients, ensuring a positive experience throughout their interactions with the practice
- Manage incoming calls and patient enquiries with sensitivity and discretion
- Efficiently manage patient bookings
- Liaise professionally with hospitals, referring doctors, and allied health professionals
- Process accounts, including invoicing, receipting, and Medicare/private health claims/Eclipse
- Sort, scan, and distribute email, results, and clinical documentation as required.
- PRP injections and Wound care dressing and post op and sutures removal.
- Blood taking for PRP injections
Practice Manager
Dr Catherine Tiernan
Kogarah
02.2008 - 02.2009
- Provide high-level secretarial and administrative support to the team and Doctor.
- Provide excellent customer service to our patients, ensuring a positive experience throughout their interactions with the practice
- Manage incoming calls and patient enquiries with sensitivity and discretion
- Efficiently manage patient bookings
- Liaise professionally with hospitals, referring doctors, and allied health professionals
- Process accounts, including invoicing, receipting, and Medicare/private health claims/Eclipse
- Coordinate hospital admissions and theatre bookings for both obstetric and gynaecological procedures
- Welcome and assist patients at reception, ensuring a warm and professional experience
- Sort, scan, and distribute email, results, and clinical documentation as required
Practice Manager
Dr William Ryman
11.2003 - 04.2007
- Provide high-level secretarial and administrative support to a team of specialist Doctors and the Practice Manager
- Provide excellent customer service to our patients, ensuring a positive experience throughout their interactions with the practice
- Manage incoming calls and patient enquiries with sensitivity and discretion
- Efficiently manage patient bookings
- Liaise professionally with hospitals, referring doctors, and allied health professionals
- Process accounts, including invoicing, receipting, and Medicare/private health claims/Eclipse
- Coordinate in-hospital admissions and theatre bookings for MOHS Surgery.
- Welcome and assist patients at reception, ensuring a warm and professional experience
- Sort, scan, and distribute email, results, and clinical documentation as required
Practice Manager
Dr Michael Steiner
Auburn
03.1997 - 07.2003
- Managed daily operations of a busy medical practice.
- Oversaw scheduling and patient flow for optimal service delivery.
- Managed hospital booking processes efficiently.
- Managed administrative tasks including filing, scheduling appointments, and scanning documents to ensure seamless office operations.
- Implemented office policies to enhance patient care and satisfaction.
- Maintained financial records and managed billing processes accurately.
- Resolved patient inquiries and concerns to ensure positive experiences.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Ordered supplies needed and kept tabs on inventory levels.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Coordinated staff recruitment, training, and scheduling activities.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
Education
Bankstown Girls High School
Bankstown Skills
- Venepuncture/Blood taking for PRP injections
- Wound Dressing/Suture Removals for post ops
- Hospital and Surgery Coordinator
- Patient Care
- Fast learner
- Reliable
- Attention to Detail
- Competent
- Confident
Timeline
Practice Manager
Dr Xxxxx Xxxxxxx
07.2021 - 07.2025
Practice Manager
Professor Craig Waller
04.2009 - 07.2021
Practice Manager
Dr Catherine Tiernan
02.2008 - 02.2009
Practice Manager
Dr William Ryman
11.2003 - 04.2007
Practice Manager
Dr Michael Steiner
03.1997 - 07.2003
Bankstown Girls High School
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