Sonia Gowni
Alkimos,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
EG FUEL GROUP
03.2015 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Retail Assistant
Woolworths Group
11.2011 - 03.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
FASHION RETAIL MANAGER
Fashion Sizzle
01.2011 - 01.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
ASSISTANT MERCHANDISER
Duke Fashion
06.2008 - 11.2009
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Anticipated consumer buying patterns to create purchase and inventory plan.
QUALITY CONTROLLER AND ASSISTANT MERCHAHOISER
OCTAVE GROUP
05.2006 - 02.2007
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed and implemented quality assurance improvements.
- Inspected set sample of products for defects and compliance with design standards.
- Performed continuous reviews of quality management system.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods and procedures to meet compliance requirements.
Education
Bachelor Of Arts - Political Science
GNDU
India 03.2006
Diploma Of Fashion Design -
Internation Institute of Fashion Design
India02.2005
Skills
- Performance Monitoring and Evaluation
- Sales Promotion
- Sales Tracking
- Records Organization and Management
- Hiring and Training
- Shift Scheduling
- Problem Anticipation and Resolution
- POS Systems
- Leadership
Timeline
Assistant Store Manager
EG FUEL GROUP
03.2015 - Current
Retail Assistant
Woolworths Group
11.2011 - 03.2015
FASHION RETAIL MANAGER
Fashion Sizzle
01.2011 - 01.2013
ASSISTANT MERCHANDISER
Duke Fashion
06.2008 - 11.2009
QUALITY CONTROLLER AND ASSISTANT MERCHAHOISER
OCTAVE GROUP
05.2006 - 02.2007
Bachelor Of Arts - Political Science
GNDU
Diploma Of Fashion Design -
Internation Institute of Fashion Design
Similar Profiles
Simran TyagiSimran Tyagi
Customer Representative Team Member at EG Fuel GroupCustomer Representative Team Member at EG Fuel Group
Rajesh KanikantiRajesh Kanikanti
Retail Supervisor at EG Fuel GroupRetail Supervisor at EG Fuel Group
Pritie KalraPritie Kalra
Soft Skills Trainer at FUEL group of managementSoft Skills Trainer at FUEL group of management