Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sonia Gujjar

Schofields,NSW

Summary

Energetic Sales Support Specialist with 6 + years of experience, focused on enabling strong sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. Strongly committed to raising productivity and service quality via strategic planning as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.



Overview

6
years of professional experience

Work History

Gallup

Administrative Coordinator /Executive Assistant
06.2023 - 11.2023

Job overview

  • Coordinated and scheduled meetings and appointments for executives and coordinated availability of conference rooms for participants.
  • Created presentations and other materials to support various teams and activities.
  • Kept detailed track of sales and customer information in company system.
  • Provided various reports from Dynamics, internal platforms etc., collated and provided analyses on reports as required.
  • Booking Travel, itinerary, agenda for travel.
  • Expenses claim, payments receivables and office management.
  • Event organizing, team lunches and venue booking etc.

Mfs International

Sales Coordinator
07.2022 - 04.2023

Job overview

  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Compiled client profiles and entered information into operating system.
  • Provide Administrative and sales support to the team located in Sydney and Melbourne
  • Co-ordination briefs and reports to various teams and stakeholders.
  • Dairy Management, client presentation, and financial book management collating.
  • Provide various reports from Rainmaker, DMI tool, SFDC, Tableau, etc.
  • Conducting sales meetings, taking minutes of the meeting, Assisting the team by providing a range of secretarial and administrative services, including coordinating meetings for the Director and team members, preparing agendas, meeting documentation, and other tasks to support program management delivery.
  • Coordinating various teams across the globe to source reports, financial reports, and materials as required through, email, teams, phone, etc.

AccessEAP

Sales Operations Lead
03.2021 - 08.2022

Job overview

  • Provided administrative and operational support to various teams Services Operations, sales, customer service, and Marketing teams on the availability and interpretation of data to enable team members to close more sales.
  • Trained team members on accurate data entry and contract execution within available electronic tools and platforms (Salesforce, sales navigator, internal platforms ACE, Tableau, Myplace, etc)
  • Created and updated learning, process flow, procedure documents including share point
  • Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
  • Evaluated performance of products and sales campaigns through review of data, identifying trends, and applying lessons learned to future initiatives.
  • Collaborated with Director, Projects and Innovation and Corporate Services team to identify and close any quality gaps in end-to-end business operations processes by being part of new process development and process improvement projects, and other ad hoc projects.

Clarivate Analytics

Support Coordinator
12.2019 - 01.2021

Job overview

  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Coordinated meetings and events for internal and external groups.
  • Scheduled appointments and meetings for director and member team.
  • First point of contact for clients, sales manager and various teams across the globe through calls, emails and in person to assist them with administrative and account related queries which included: New Business/Amendments/Cancellations/Renewals calls and meetings.
  • Ensuring customer relationship management tools are updated on time and are of excellent quality,
  • Publishing weekly, monthly reports to teams, Generate and distribute reports and requested financial analysis metrics.
  • Assist sales team with special projects, preparation of presentations, and custom reports.
  • Assisting in Onboarding new clients, compiling and tracking compliance on monthly basis.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs by planing and managing self to ensure the timely completion of tasks, whilst ensuring correct processes and compliance are adhered to.

Sales/Customer Service Officer

AAP Medianet
10.2017 - 11.2019

Job overview

  • First point of contact for clients through calls, email, chat and in person.
  • Conducted training on services and products via phone or web-based meetings.
  • Updating client contracts, calls and information In CRM (Salesforce), processing their payments, supporting accounts team in chasing outstanding payments.
  • Wide range of administrative support functions including, service contracts, records management, data entry, daily diary publishing troubleshooting problems, filing accurate and appropriate document compilation and submitting them to right team, also undertake other administrative functions as and when desired by the management.
  • · Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Education

Sikkim Manipal University

MBA
2012

Osmania University

BBA
2009

Skills

  • Report Analysis
  • Data Collection
  • Salesforce Development
  • Financial Recordkeeping
  • Staff Coaching and Training
  • Financial Forecasting
  • Administrative support
  • Contracts Customer relationship management
  • Presentations
  • Problem-solving skills
  • Sales support
  • File and records management
  • Lifecycle management
  • Collaboration, Scheduling
  • Coordinating meetings and taking meeting minutes
  • Computer skills

Timeline

Administrative Coordinator /Executive Assistant

Gallup
06.2023 - 11.2023

Sales Coordinator

Mfs International
07.2022 - 04.2023

Sales Operations Lead

AccessEAP
03.2021 - 08.2022

Support Coordinator

Clarivate Analytics
12.2019 - 01.2021

AAP Medianet

Sales/Customer Service Officer
10.2017 - 11.2019

Sikkim Manipal University

MBA

Osmania University

BBA

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Sonia Gujjar