Summary
Accomplishments
Work History
Education
Skills
Generic
Sonia Lynch

Sonia Lynch

Client Account HR Lead
Tanawha,QLD

Summary

A highly motivated, pragmatic and commercially focused Senior HR professional with significant experience. A strong problem solver with a successful track record of driving major organisational change. Resilient and tenacious in approach and driven to achieve results.

Accomplishments

In role as Client Account HR Lead to the largest Account in the ANZ

  • Supported the Account during rapid growth in FY21
  • Implemented Employee Engagement Forums to give a voice to innovation and change on the Account
  • Achieved a 96% completion rate for the Gallup Survey launched just as COVID pandemic started
  • Achieved a 92% completion rate for the Gallup Survey launched in November 2020
  • Created a communication campaign 'You said, We did', to highlight the actions that teams were taking to address the areas for improvement from the the Gallup Survey
  • Created an Account on-boarding experience for all new people (graduates, experience hires, contractors) in which the DCAL and various members of the leadership team presented
  • All senior managers and MD's completed the LDNA multi-rater assessment in order to get a true evaluation of their performance from the people in the Account
  • Collaborated with other CAHRL's to establish a Diamond Account Women's Network to support women's development

Work History

Client Account HR Lead – ATO & CA Account

Accenture
09.2019 - Current
  • Responsible for developing a Talent Strategy for the largest Account in the ANZ.
  • Developing the employee experience to allow for people to continually grow and develop.
  • Designing programs to improve employee engagement across the account including building a strong account employee brand, driving leadership capability, creating opportunities for innovation through inclusion of employees in the design of solutions.
  • Developing a strong sourcing strategy to support the account growth and increase in demand for skilled resources.
  • Implementing engagement champions and obtaining a 96% response rate on the Gallup Q12 engagement survey.
  • Building strong relationships with key stakeholders including Accenture Leadership, Account Leadership, and HR colleagues.

Head of People & Culture

Epicon IT Solutions
Canberra, ACT
09.2016 - 09.2019
  • This role was responsible for establishing the HR function and the HR strategy for this rapidly expanding IT company.
  • Implementing the HR infrastructure for aggressive growth including policies and procedures, WHS, employee branding, employee engagement, talent management, performance management, HR technology, organisational design based on AGILE principles.
  • Building the employee value proposition.
  • Implementing employee engagement feedback, forum and opportunities for innovation lead by employees.
  • Development of a new career paradigm not based on hierarchy but skills development.
  • Trusted confidante of CEO, coach to the senior leadership team.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

HR Manager

Bradley Allen Love
Canberra, ACT
09.2015 - 09.2016
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Implemented a balance scorecard performance management system for the lawyers that lead to an improvement in billable hours and improved aged debt.

Education

Bachelor of Arts Degree -

Leicester University

Certified HR Practitioner – - undefined

Australian Human Resource Institute

No Degree - Certification in Human Resource Management

Chartered Institute of Personnel & Development
London
09.2004 - 09.2007

Skills

Certified Practitioner of the Australian Human Resource Institute (AHRI)undefined

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Sonia LynchClient Account HR Lead