Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Sonia Mcwhirter

Michinbury,NSW

Summary

Efficient Secretary with proven track record in office management and task execution. Expertise in scheduling, document preparation, and data entry, ensuring seamless daily operations. Strong communication and problem-solving skills enhance team collaboration and project success. Committed to maintaining confidentiality and professionalism in all interactions.

Creative Web Content Writer known for high productivity and efficient task completion. Possess specialized skills in SEO optimization, compelling storytelling, and content management systems. Excel at time management, adaptability, and collaboration to meet tight deadlines and work effectively with teams. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Secretary

Eastern Creek pioneers Netball club
Michinbury, NSW
01.2019 - Current
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Organized and maintained filing systems for important documents.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Handled confidential documents with discretion.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.

Secretary

Blacktown pony club
Shanes Park, NSW
01.2013 - Current
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Organized and maintained filing systems for important documents.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Handled confidential documents with discretion.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Coordinated with vendors to provide necessary services such as catering, audio and visual equipment, décor and entertainment.
  • Facilitated communication between various parties involved in planning process.
  • Oversaw all aspects of event setup including layout of tables and chairs, decorations and audiovisual equipment setup.
  • Organized transportation arrangements for speakers or guests attending the event.
  • Monitored event progress by tracking costs and ensuring adherence to deadlines.
  • Responded promptly to inquiries from clients regarding their events.
  • Ensured compliance with legal requirements related to online privacy policies, terms and conditions.
  • Provided technical expertise and support for website design, development and implementation.
  • Reported regularly on website analytics such as page views, unique visitors, bounce rate.
  • Coordinated communications between stakeholders regarding progress toward goals outlined in approved grants.
  • Collaborated with staff members to gather information about programs and services for inclusion in the proposal narrative.

Web Content Manager /Inside Sales Representative

Dayview Textiles
Michinbury, NSW
02.2003 - Current
  • Utilized social media platforms as a way of driving traffic back to our websites.
  • Collaborated with design teams to create compelling visuals for web pages.
  • Researched emerging technologies that could be used to enhance the user experience on our websites.
  • Worked closely with marketing teams in order to develop targeted campaigns that drive more qualified visitors towards our websites.
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Provided administrative support to the executive team.
  • Drove customer feedback to deliver information to management for corrective action.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Identified customer needs and offered appropriate solutions to meet those needs.
  • Followed safety guidelines while operating machinery in the facility.
  • Inspected returned merchandise for damages before restocking shelves properly.
  • Provided general administrative support when necessary including filing paperwork, answering phones.
  • Performed regular cycle counts to ensure accuracy of inventory levels.
  • Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
  • Assisted with physical inventories as needed.
  • Loaded and unloaded trucks with hand truck or pallet jack.
  • Stocked shelves with received products in designated areas.
  • Identified, counted and verified stock items.
  • Examined packages and goods for damage and notified vendors of replacement needs.

Education

High School Diploma -

LURNEA HIGH SCHOOL
LURNEA NSW
12-1988

Skills

  • Invoice processing
  • Document organization
  • Data entry
  • Event coordination
  • Confidential document handling
  • Customer service
  • Time management
  • Problem solving
  • Microsoft Office
  • Communication skills
  • Office administration
  • Reception functions
  • Filing experience
  • Appointment scheduling
  • Database management
  • Phone reception
  • Sales support
  • Meeting coordination
  • Customer relationship management
  • Networking
  • Follow-up communications
  • Flexible schedule

Affiliations

  • Working with clubs, both Pony Club and netball, in a volunteer position of secretary, which includes working with the parents, committees, and children involved, as well as working with coaches and managers, and helping them with roles in the clubs
  • FULLTIME MOTHER AND GRANDMOTHER

Accomplishments

  • I have achieved life memberships in clubs I have been involved in, and I have also been asked to become part of the Sport and Recreations Committee for Blacktown Council, which is an honor in itself
  • I have been nominated numerous times for awards in Blacktown councils in regard to my sports involvement
  • i HAVE ALSO BEEN NOMINATED FOR volunteer AWARD FOR pony CLUB Australia

Certification

  • Full driving license
  • WORKING WITH CHILDREN CERTIFICATE

Languages

English
Professional

Timeline

Secretary

Eastern Creek pioneers Netball club
01.2019 - Current

Secretary

Blacktown pony club
01.2013 - Current

Web Content Manager /Inside Sales Representative

Dayview Textiles
02.2003 - Current

High School Diploma -

LURNEA HIGH SCHOOL

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Sonia Mcwhirter