Sonia Negi
Virginia,India
Summary
Hospitality graduate with a post graduate degree in Human Resources. Have worked in hospitality, luxury retail, manufacturing and public relations industry. Multi-dimensional experience into Human Resources. Currently pursuing Bachelors of Law(Honours) from University of Sunshine Coast, Australia. Open to work across profiles and industries.
Overview
16
16
years of professional experience
Work History
Office & HR Administrator
Commit Works
05.2023 - 01.2024
- Handling Human Resources ,office management and administration tasks for the organisation
- Handling of on-boarding of new hires
- Supporting teams based across various locations of the world to achieve highest efficiency
- Handling the job boards and initial recruitment stages for the candidates
Restaurant Manager
Lilypad Espresso Bar
01.2023 - 05.2023
- Championed 100% guest satisfaction by providing excellent dining experience.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Estimated supply requirements based on historical needs and projected business levels.
- Minimised loss and misuse of equipment through proper supervision and staff training.
Human Resources Manager
El Sol Strategic Consultants
09.2022 - 01.2023
- Liaised with owner, created and amended company policies, suggesting improvements, implementing strategic planning and improving overall productivity
- Boosted staff morale by resolving personnel and management inquiries
- Handling administrative requirements
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations
- Managed hiring processes by creating job descriptions, advertising on various portals and interviewing candidates and closing offers
Co-Owner
Nish-Nush: Cakes Redefined
12.2021 - 08.2022
- Handling the outlet as a Store Manager, handling sales, upselling and suggestive selling
- Directed daily operations with strong focus on efficiency and resource management.
- Supported employee morale and retention through regular staff events and team-building activities.
- Reviewed inventory and sales reports to inform purchasing strategy and replenishment needs.
- Coordinated employee schedules to provide adequate shift coverage.
- Delivered innovative marketing campaigns through email newsletters, mailings and social media.
Deputy Manager-Human Resources
Greenlam Industries Limited
01.2021 - 12.2021
- At Greenlam Industries, I was responsible for handling the training domain
- Worked under the guidance of the Head Human Resources to carry out various training activities in the organization, PAN India and across other countries
- Supported recruitment activities, inducting new hires into the system
- Instrumental in streamlining the onboarding trainings, mandatory trainings and launch of the online training platform and navigating from manual training records to training platform
- Ensuring that regular plant visits along with the in-person trainings of the staff was conducted across levels to keep them abreast with the latest selling trends, while maintaining equal balance across the various domains of the business
- Actively involved in the employee engagement activities in the organization as well.
- Managed training calendar for entire fiscal year.
- Analyzed each department's training needs and developed new training programmes based on analysis.
Manager- Recruitments
Bequest Group(Luxury Retail)
10.2018 - 06.2020
- Was initially onboarded for recruiting fresh talent across profiles for the organization, the role later grew into a full- fledged human resources personnel role. Responsible for the entire Human Resources and Administration function at Bequest Group of over 120 employees
- Responsible for the HR function for 7 Luxury Retail Stores, 13 Technology Stores and 2 Audio Visual Stores
- Actively involved in recruitment, manpower planning, HR branding, and supporting stores and Head Office in administrative matters and advising and collaborating with the owners for matters related to the employees.
- Led monthly staff meetings for teams to communicate updates, process improvements and shifting business priorities.
Assistant Human Resources Manager
Intercontinental Hotels Group
05.2017 - 09.2018
- Recruitment: Responsible for the complete recruitment cycle for all the positions vacant in the organization
- Employee Engagement: In charge of all the employee engagement activities in the hotel, along the initiatives driven by IHG such as IHG Foundation Week, IHG Winning Ways celebrations etc
- CSR: Responsible for tying up with various NGOs and driving the CSR for the organization
- HR Generalist operations: Employee Grievance Handling, HR Record Management, Facility Management.
Human Resources Manager
Polka Cakes 'n' Snacks
09.2015 - 04.2017
- Monitored and reported on service effectiveness, improving company efficiency.
- Investigated and managed grievance, disciplinary and employee relation meetings, quickly resolving and finding appropriate solutions.
- Provided staff with resources for ongoing professional development and organised training courses, increasing company productivity.
- Worked with department managers to assess needs.
- Streamlined onboarding process by developing and implementing employee orientation programme.
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
Assistant Manager-Human Resources
Anya Hotels & Resorts
09.2013 - 09.2015
- Was responsible for the complete cycle of recruitment.
- Effectively handled conflict management
- Meeting with the owners on a daily basis to review the current organizational trend and identifying patterns, trends and root causes for making recommendation(s) to management to improve motivation, decrease attrition and efficiency of employees.
- Implementation of employee friendly HR Policies including Induction, People Engagement Practices, Attrition Management, Employee MIS Generation, Employee Grievance Handling etc. to ensure smooth functioning of the organization and to ensure togetherness and “WE” feeling.
- Organizing staff welfare activities like Theme Lunches, Diwali Bash, Face Painting, Inter- team competitions.
- Recruitment-Naukri,Times Job and LinkedIn.
- Payroll Management- Alif Systems.
Human Resources Executive
EROS Group
01.2013 - 09.2013
- Recruitment: Sourcing candidates from Naukri and LinkedIn and coordinating the interviews for the same
- Training: Conducting on-boarding schedules for the new joiners and completion of the joining formalities and property tour
- File Management: Maintaining, updating and auditing the personal files for the employees and industrial trainees
- Industrial Training: In charge of the industrial trainees for the proper training in all the departments and training project.
Quality Analyst
Bank of America
11.2009 - 10.2012
- Joined the team as a part of MBNA-UK collections at the post of Team Member
- Was promoted as a Quality Coach for the same process
- Was the Human Resources SPOC for the team, and worked closely with the Human Resources Manager for the implementation of the HR policies and procedure
- Acted as the first point of contact for any grievances and suggestions/feedback
- Kept a track of the general feeler of the team, to curb negative grapevines at the root level.
Industrial Trainee
The Oberoi
10.2007 - 03.2008
- Got an exposure into the industry by being a part of the top hotel in the capital, The Oberoi, New Delhi
- Worked in the major department i.e
- Food Production, Housekeeping, Front Office and F&B Service
- Spent majority time in Human Resources department supporting the team during the OCLD (Top Management Training programme of Hotel Industry)
- Co-ordinated for the interview line-up, various rounds
- Was appreciated for the efforts put in, by the management
Education
Bachelors of Law Honours - Law
University of Sunshine Coast
Sunshine Coast, QLD2026
PGCGHRM - Human Resources
Symbiosis Centre of Distance Learning
Delhi2012
Bachelors of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Gurdaspur, Punjab2009
Skills
- Operations management
- Managing strategic relations with business partners
- Workflow planning
- Human Resources Management
- Training management
- Retail management
- Recruitment
- Employee engagement
- In-depth product knowledge
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Office & HR Administrator
Commit Works
05.2023 - 01.2024
Restaurant Manager
Lilypad Espresso Bar
01.2023 - 05.2023
Human Resources Manager
El Sol Strategic Consultants
09.2022 - 01.2023
Co-Owner
Nish-Nush: Cakes Redefined
12.2021 - 08.2022
Deputy Manager-Human Resources
Greenlam Industries Limited
01.2021 - 12.2021
Manager- Recruitments
Bequest Group(Luxury Retail)
10.2018 - 06.2020
Assistant Human Resources Manager
Intercontinental Hotels Group
05.2017 - 09.2018
Human Resources Manager
Polka Cakes 'n' Snacks
09.2015 - 04.2017
Assistant Manager-Human Resources
Anya Hotels & Resorts
09.2013 - 09.2015
Human Resources Executive
EROS Group
01.2013 - 09.2013
Quality Analyst
Bank of America
11.2009 - 10.2012
Industrial Trainee
The Oberoi
10.2007 - 03.2008
Bachelors of Law Honours - Law
University of Sunshine Coast
PGCGHRM - Human Resources
Symbiosis Centre of Distance Learning
Bachelors of Science - Hospitality & Hotel Administration
Institute of Hotel Management
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