Sonia Parker
Tarragindi,Australia
Summary
Accomplished Resource Coordinator with a proven track record at Qantas Airways, specializing in optimizing manpower and enhancing operational efficiency. Demonstrates exceptional problem-solving abilities and interpersonal skills, ensuring compliance and staff development. Achieved significant improvements in resource forecasting and training coordination, directly contributing to streamlined operations and elevated team performance.
Overview
32
32
years of professional experience
Work History
Resource Coordinator - Base Maintenance
Qantas Airways
Brisbane, Queensland
03.2021 - Current
- Responsible for efficient planning and allocation of resources.
- Manage timely arrangements for training sessions, compliance activities, and operational duties.
- Optimize manpower resources by continually refining schedules to meet training and logistical needs.
- Strategically design solutions addressing potential challenges.
- Monitor compliance with regulatory, statutory, and industrial award obligations.
- Evaluate and compile comprehensive reports on daily operational performance.
- Manage team performance by identifying and addressing mentoring requirements.
Resource Coordinator - Airports & Ground Operation
Qantas Airways
Brisbane, Queensland
05.2016 - 03.2021
- Coordinate day-to-day activities of customer and ramp services at Brisbane Airport.
- Oversaw and updated dynamic worksheet of aircraft and staff movements to ensure operational efficiency.
- Managed personnel gaps by implementing efficient approaches for sick leave coverage.
- Ensured adherence to Qantas business rule across all levels by liaising with operational supervisors and managers.
Workforce Planner - Airports & Ground Operation
Qantas Airways
Brisbane, Queensland
05.2016 - 01.2018
- Scheduled tasks for Airport and ground handling a week in advance, with final refinements on the preceding day.
- Liaised continuously with operational managers for informed decision-making regarding resource demands and changes.
- Fulfilled training and meeting obligations alongside addressing staffing shortages.
- Revised shift timings in compliance with EBA constraints for optimal staffing.
Operational Trainer
Qantas Airways
Brisbane, Queensland
02.2014 - 05.2016
- Conduct initial and recurrent training on aerobridge operations.
- Designed comprehensive training curriculum for client airline, Hawaiian.
- Evaluated staff capabilities to ensure competency.
- Participated in 'train the trainer' courses to develop training models meeting stakeholder needs.
- Approved staff completion of training requirements.
Team Leader Concourse and Check in
Qantas Airways
Brisbane International Airport , Queensland
01.2006 - 12.2014
- Coordinated rotational responsibilities in fast-moving airport locations.
- Coordinated timely staffing for all movements and maintained accountability.
- Coordinated services for customers with special needs efficiently.
- Ensured compliance with customs and immigration policies.
Customer Service Agent - Airports
Qantas Airways
Brisbane, Queensland
01.2001 - 12.2006
- Performed check-in duties, guaranteeing accuracy of each customer's process.
- Handled efficient despatching procedures for aircraft operations.
- Provide high-quality assistance to special needs customers and cabin crew requests.
Reservations Agent
Qantas Holidays
Brisbane, Queensland
01.1993 - 12.2001
- Managed customer inquiries by booking flights and holidays promptly.
- Ensured customer satisfaction by addressing flight and holiday requirements with professionalism.
Education
High School Diploma -
St Francis College
Brisbane, QLD12-1992
Skills
- Resource forecasting
- Training coordination
- Interpersonal skills
- Problem - solving abilities
- Staff development
- Effective communication
Hobbies and Interests
- Cooking
- Pairing wines with foods
- Holistic health and exercise influencer
References
- Steven Barnes, Manager Operations Delivery Base Maintenance Qantas, 0427669232
- Guy Robinson, Manager Operations and Systems (former Manager), 0415428510
- Peter Venardos, Port Coordinator Brisbane Airport, 0414865865
Timeline
Resource Coordinator - Base Maintenance
Qantas Airways
03.2021 - Current
Resource Coordinator - Airports & Ground Operation
Qantas Airways
05.2016 - 03.2021
Workforce Planner - Airports & Ground Operation
Qantas Airways
05.2016 - 01.2018
Operational Trainer
Qantas Airways
02.2014 - 05.2016
Team Leader Concourse and Check in
Qantas Airways
01.2006 - 12.2014
Customer Service Agent - Airports
Qantas Airways
01.2001 - 12.2006
Reservations Agent
Qantas Holidays
01.1993 - 12.2001
High School Diploma -
St Francis College
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