Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Pizzimento

Sydney,NSW

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

22
22
years of professional experience

Work History

NSW Cluster Manager

Scanlan Theodore
NSW Cluster, NSW
01.2025 - Current
  • Managed daily operations across multiple retail locations.
  • Trained staff on customer service and sales techniques.
  • Coordinated inventory management to ensure product availability.
  • Implemented visual merchandising standards to enhance store presentation.
  • Assisted in scheduling staff shifts to optimize coverage and efficiency.
  • Analyzed sales data to identify trends and improve performance.
  • Facilitated regular team meetings to communicate goals and updates.
  • Supported marketing initiatives to promote new products and events.
  • Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
  • Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.

NSW State Manager

SHEIKE
Sydney, NSW
02.2021 - 06.2024
  • Responsible for over 250 employees across NSW, with 7 direct reports, 4 Regional Managers, and 3 visual merchandisers.
  • Supervised regional sales teams, providing training and support as needed, fostering accountability, and performance goals.
  • Evaluated employee performance on an ongoing basis, providing feedback as needed,
  • Implemented new processes designed to improve operational efficiency, supporting businesses' ongoing financial targets.
  • Reviewed performance metrics across the state on a weekly basis to identify areas of opportunity for improvement that would support weekly, monthly, and yearly targets.
  • Conducted interviews with potential candidates for open positions within the state.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • KPI focuses on team personal productivity, UPT, and conversion to increase revenue week on week across the state.
  • Collaborated with the visual merchandise team on a weekly basis to drive the commercial footprint and results across the state, contributing to the state's results.

NSW Regional Manager

Alice McCall
Sydney, NSW
03.2017 - 02.2021
  • Led regional team to implement strategic initiatives across multiple locations.
  • Managed budget planning and resource allocation for regional operations.
  • Oversaw recruitment and retention strategies for regional talent acquisition efforts.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Managed regional operations, including inventory control, staffing levels, and customer service.
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Resolved conflicts between customers and employees within the region.
  • Successfully led the business to financial targets.

Director/Co-founder

Dragonfly Boutique PTY LTD
Sydney, NSW
11.2003 - 05.2007
  • Dragonfly Boutique was born with a vision to support young, upcoming talent within the Australian fashion designer industry.
  • The vision for the business was to curate refined collections from an array of the best Australian designers at the time.
  • Through media exposure, I was able to build a VIC client base, inviting our clients on a regular basis to view and purchase new collections. This resulted in consistent sales and increased awareness for the business.
  • I was responsible for the sourcing of products/collections locally and internationally, consistently introducing new products to the business and clients.
  • My business successfully supported current, established Australian designers, Lover the Label, Ginger & Smart, and Nudie Jeans & Co.
  • Dragonfly was voted number one boutique in Sydney, mentioned in all media platforms at the time: Harper's Bazaar, Shop 'til You Drop magazine, and Vogue.
  • Dragonfly successfully sold pre-orders of collections over a three-year period, contributing to financial success and client loyalty.

Education

Diploma of Business - Business Administration

TAFE NSW
NSW
02-1996

Skills

  • Sales data analysis
  • Visual merchandising
  • Inventory management
  • Budget management
  • Employee training
  • Operational efficiency
  • Customer relationship management
  • Team leadership
  • Effective communication
  • Strategic planning
  • Problem-solving
  • Relationship building
  • Sales strategy

Languages

English
Professional
Italian
Professional

Timeline

NSW Cluster Manager

Scanlan Theodore
01.2025 - Current

NSW State Manager

SHEIKE
02.2021 - 06.2024

NSW Regional Manager

Alice McCall
03.2017 - 02.2021

Director/Co-founder

Dragonfly Boutique PTY LTD
11.2003 - 05.2007

Diploma of Business - Business Administration

TAFE NSW

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Sonia Pizzimento