- Adventure Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Participating in cultural exchange programs and homestays
Sonita Rai
Darwin,Australia
Summary
A well organized and highly motivated individual with outgoing and bubbly personality, possessing 5 years of customer service experience of resolving complex customer service enquiries and bringing enthusiasm with dedication. Passionate about building strong customer relation, driving brand loyalty and bringing customer engagement. Proven ability to listen attentively, solve problem quickly and efficiently and create high value professional relationships. Well organized and proactive in providing timely, efficient and accurate support to the senior management and other departments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Hilton Garden Inn
Darwin, Australia
03.2023 - Current
- Best Performer of the month
- Actively participated in various hotel promotions and in house training
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Engaged in suggestive selling and other sales techniques
- Greeted customers and provided menus upon arrival to dining room
- Answered customer questions about food and beverage items and assisted with menu selections
- Greeted and seated guests to provide friendly and welcoming experience
- Trained new staff members on company policies and procedures
- Update bookings in the hotel website
- Give follow up with the upcoming events in the hotel
- Operating online reservation system
Food And Beverage Attendant
The Rydges Palmerston
Palmerston, Australia
10.2023 - 11.2024
- Trained new staff members on company policies and procedures
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Answered customer questions about food and beverage items and assisted with menu selections
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
Graduate Accountant
eTax Accountant
Upper Mount Gravatt, Australia
02.2024 - 08.2024
- Consistently achieved a high level of client and employees satisfaction by exhibiting a Positive attitude, high level of commitment and excellent time management skills
- Assisted with the review of individual online tax returns prior to Lodgement using Etax in-house tax accounting software
- Applied technical knowledge to all areas of individual tax return topics
- Provided tax advice and guidance to clients on various tax issues, explained complicated tax legislation and implications in simple terms via numerous communication mediums, including telephone, live chat or web messages
- Assisted clients during ATO audits while maintaining quality assurance standards and ensure exemplary customer service is always maintained
- Liaised with ATO to follow up on clients’ tax refunds and where applicable, arranging payment plan on behalf of the clients
- Applied code of ethics in relevant situations
- Ability to engage multiple clients in a fast paced, professional environment using multi-tasking skills while ensuring daily set targets are achieved
- Ability to work autonomously and as part of a team to reach company goals and expectation
- Reconcile clients accounts, Handle Account queries, Provide assistance to branch management
- Identified areas for cost reduction through comprehensive financial analysis, leading to significant savings for the company.
- Collaborated on cross-functional teams to improve overall business performance through strategic financial planning.
FOH, Food and Beverage Team Member
The Groove Train
Casuarina, Australia
09.2022 - 03.2023
- Established welcoming atmosphere by greeting each guest warmly
- Answered customers' questions, recommended items, and recorded order information
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Helped guests at tables when in need of assistance
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications
- Greeted customers and answered inquiries regarding menu items and specials
- Utilized POS system to receive and process food and beverage orders
- Stored food in designated containers and storage areas to prevent spoilage
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks
Sales Assistant
The Fashion Valley
Palmerston, Australia
11.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites
- Assisted customers with prompt and polite support in-person and via telephone
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Established rapport with customers using active listening and interpersonal skills
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers
- Used in-store system to locate inventory and place special orders for customers
Front Office Receptionist
NB Automotive
Darwin, Australia
09.2022 - 12.2022
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Answered central telephone system and directed calls accordingly
- Maintained confidentiality of information regarding clients and company
- Responded to inquiries from clients seeking information
- Resolved customer problems and complaints
- Filing and Scanning the documents
- Data Entry in the Company’s online system
Food and Beverage Attendant
Rialto Intercontinental
Melbourne, Australia
03.2019 - 04.2020
- Administering the basic day-to-day food and beverage service duties
- Answering calls, updating the bookings in the system
- Communicate food orders with short order cooks to ensure meals are cooked as ordered and are grouped by customers
- Responsible for handling all cash and credit card transactions for all food and beverage purchases
- Assist with replenishing stock to ensure the prompt delivery of service to required levels
- Maintain a working knowledge of beverages offered and how to prepare and serve them
- Accurately answer customers’ questions and provide information on food and beverage procedures, when needed
- Maintain a working knowledge of beverages offered and how to prepare and serve them
- Maintain a memorized knowledge of the menu, prices and ingredients; keep abreast of modifications as necessary
- Provide assistance with tournament set up and break down
- Perform other duties as assigned or required by upper management
Front of the house
Big Belly Asian Restaurant
Melbourne, Australia
03.2019 - 11.2021
- Greet and assist customers in a friendly and professional manner
- Take customer orders accurately and efficiently
- Prepare food and drinks according to company standards
- Maintain a clean and organized dining area
- Handle cash and credit card transactions accurately
- Make drinks and serve
Education
MPA - Master’s In Professional Accounting
Melbourne Institute of Technology (MIT)
Melbourne, VICBBS - Bachelor’s In Business Studies
Tribhuvan University (TU)
Skills
- Conflict Resolution
- Time Management
- Team Leadership
- Teamwork and Collaboration
- Friendly with Opera and Front Desk Anywhere
- Excellent customer service skills
- Administrative skills
- Managing work deadlines
- Ability to work under pressure
- High attention to detail
- Multitasking
- Confidentiality
- Knowledge of Microsoft Office (Outlook, Word, Excel, Publisher)
- Proficient user of XERO Accounting
- Learner of new system
Certification
- Capstone Project: Cost control system for a construction project (IT Total Solutions)
- MIT Senior buddy program
- CPA Associate Member
- XERO Accounting
Accomplishments
- Completed overtime and earned a 15% bonus at the end of each year.
- Completing two university projects under a week that required 7000 words.
Visa Condition
491 BRIDGING VISA A
Interests
Timeline
Graduate Accountant
eTax Accountant
02.2024 - 08.2024
Food And Beverage Attendant
The Rydges Palmerston
10.2023 - 11.2024
Food and Beverage Attendant
Hilton Garden Inn
03.2023 - Current
Sales Assistant
The Fashion Valley
11.2022 - 01.2023
FOH, Food and Beverage Team Member
The Groove Train
09.2022 - 03.2023
Front Office Receptionist
NB Automotive
09.2022 - 12.2022
Food and Beverage Attendant
Rialto Intercontinental
03.2019 - 04.2020
Front of the house
Big Belly Asian Restaurant
03.2019 - 11.2021
BBS - Bachelor’s In Business Studies
Tribhuvan University (TU)
MPA - Master’s In Professional Accounting
Melbourne Institute of Technology (MIT)