Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Reberger

Griffith,Australia

Summary

Multi-talented Administration Officer successful at stepping into many different roles each day. Well-versed in driving advancements in quality control, team productivity and customer service.

Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances

Knowledgeable Administration Officer with remarkable skills in communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Reliable Support Worker offering 5-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

Overview

13
13
years of professional experience

Work History

NDIS Support Worker 93279936

Hayes Group self owned ABN 641 653 17 813
Griffith
2023.09 - Current
  • Provided emotional and practical support to vulnerable adults.
  • Organised leisure activities for clients in the community.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Assisted clients with personal care, such as showering and dressing.
  • Developed positive relationships with service users and maintained professional boundaries at all times.

Village Caretaker /Administration Officer

Eureka Villages
Griffith , NSW
2021.11 - Current
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Organized and maintained documents, files and records.
  • Managed and updated company physical filing systems and computer database.
  • Managed real estate transactions from initiation to closing.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Called or emailed lapsed clients to inquire about continuing needs.

Caretaker

Eureka villages
Griffith , NSW
2021.11 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assisted clients with daily personal care activities.
  • Transported clients to doctor's appointments and errands.
  • Interacted with clients to offer companionship by leading engaging conversations and activities.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Established safe and clean area for patient by organizing personal items and removing trash and waste.
  • Assisted patients with personal care to alleviate burden on family members.

Leasing Manager

Coolahtuckshop
Griffith , NSW
2011.10 - 2023.07
  • Built partnerships and strategic alliances to extend organization's brand and increase avenues of support.
  • Developed comprehensive business development plan to achieve sustainability and annual budget goals.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Receptionist Manager

John Smith
Griffith , NSW
2015.10 - 2017.11
  • Organized and maintained documents, files and records.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Completed basic bookkeeping and document filing.
  • staying over night caretaking

Education

High School Diploma -

Griffith High School
Griffith, NSW
11.1999

Skills

  • Database Administration
  • Recordkeeping and File Management
  • Timesheet Processing
  • Customer Service
  • Employee Supervision
  • Goal Setting
  • Honest and Ethical
  • Personable and Approachable
  • Supplies Ordering
  • Work Planning and Prioritization
  • Attention to Detail
  • Emotional Support
  • Life Skills Development
  • Meal Planning and Preparation
  • Personal care assistance
  • Daily living assistance

Timeline

NDIS Support Worker 93279936

Hayes Group self owned ABN 641 653 17 813
2023.09 - Current

Village Caretaker /Administration Officer

Eureka Villages
2021.11 - Current

Caretaker

Eureka villages
2021.11 - Current

Receptionist Manager

John Smith
2015.10 - 2017.11

Leasing Manager

Coolahtuckshop
2011.10 - 2023.07

High School Diploma -

Griffith High School

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Sonia Reberger