Sonia Rossello
Narara,New South Wales
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Biltwel Aka Central Coast Kitchens and Bathrooms
Mark And Sonia Rossello
11.2017 - Current
- Answering all telephone enquires
- Organising quotes logistically
- Maintaining xero employee details are up to date
- Working out leave loading
- reconciling of accounts
- Liaise with customers about pending jobs
- Run payroll
- All admin duties
- Organising over 20k contract signage from customers (icare)
- Organising the work calendar
- Invoicing
- Liaise with council if needed
Mathers Sales Assistant
Mathers Shoes
05.2013 - 01.2014
- Clarks fitting specialist
- Back to school promos
- Assist with customer service
- Close end of day
- Open up shop
- Banking
- Put stock into system
- Stocktake
- Special orders
Shop Assistant
Diana Ferrari
02.2011 - 12.2012
- Recommend shoes with matching attire
- Customer service
- Open and close shop
- Banking
- Stocktake
- Visual merchandising
- Update store discounts
Education
Diploma of Xero - Accounting
Career Academy
Sydney01.2015
Diploma of Event Management - Event Management
TAFE
Rhodes, NSW07.2006
Skills
- Assessment skills
- Motivational Interviewing
- Client Confidentiality
- Teamwork and Collaboration
- Group facilitation
- Analytical Skills
- Written Communication
- Adaptability
- Active Listening
- Organizational Skills
- Problem-solving aptitude
- Excellent Communication
- Problem-Solving
- Analytical Thinking
- Self Motivation
- Referral Coordination
Timeline
Biltwel Aka Central Coast Kitchens and Bathrooms
Mark And Sonia Rossello
11.2017 - Current
Mathers Sales Assistant
Mathers Shoes
05.2013 - 01.2014
Shop Assistant
Diana Ferrari
02.2011 - 12.2012
Diploma of Xero - Accounting
Career Academy
Diploma of Event Management - Event Management
TAFE
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