Sonia Sabha
Brisbane,Australia
Summary
Results-driven Strata Manager with extensive experience at Strata Title Administration Ltd, specializing in budgeting, financial forecasting, and stakeholder engagement. Achieved a remarkable 94% occupancy rate through effective facilities management and strategic business initiatives. Proficient in PRINCE2 methodology and Microsoft Office Suite, enabling streamlined project planning and execution.
Overview
13
13
years of professional experience
Work History
Strata Manager
Strata Title Administration Ltd
Christchurch, New Zealand
08.2022 - 11.2023
- Possessing extensive experience in managing a diverse portfolio of properties, including residential, retail, and commercial, ensuring smooth operations and effective facilities management.
- Handling day-to-day inquiries and maintaining good working relationships with chairpersons, committees, building managers, and suppliers.
- Schedule, chair, and take minutes of Body Corporate meetings, including, where required, committee meetings and extraordinary General meetings.
- Having a sound understanding of the budget ensures that all meeting disbursements have been charged.
- Interpret the Unit Titles Act and the Regulations 2017, and liaise with solicitors and owners on Body Corporate maintenance and financial matters.
- Develop and maintain a general knowledge of the Building Act and Resource Management Act, and assist in ensuring all relevant regulations are followed.
- Preparation of compliance documents, such as Pre-Contract and Pre-Settlement Disclosure Statements.
- Working with the Assistant to ensure that insurance valuations, renewals, and claims are promptly actioned.
- Arranging and organizing contractors and on-site facilities management, ensuring maintenance is completed in a reasonable timeframe, and to Body Corporate satisfaction.
- Maintaining good contractor relationships.
- Ensured that monthly Body Corporate financials were prepared and issued accurately, and within the legislative timeframes, approving all invoices within allocated budgets.
Property Manager
Barfoot and Thompson
Auckland, New Zealand
06.2019 - 11.2021
- Marketing: Successfully maintained a 94% occupancy rate within a portfolio of 110 properties through effective marketing strategies.
- Tenant relations: Managed tenant relations, including rental agreements, tenant selection, rent collection, and addressing tenant inquiries.
- Facilities management: Oversaw property maintenance and repairs, coordinated with contractors, and ensured properties were well-maintained.
- Financial reporting: Maintained accurate financial records and provided regular financial reports to property owners.
- Owner relations: Built and maintained strong relationships with property owners, providing regular updates and addressing their concerns.
- High Occupancy: Successfully maintained a 94% occupancy rate across 110 properties while optimizing owner expenses, ensuring timely rent collection, and achieving high tenant and owner satisfaction.
Property Manager
Alpha Property Management Ltd
Auckland, New Zealand
02.2018 - 05.2019
- Portfolio management: Managed a portfolio of 200 properties, ensuring compliance with RTA regulations and maintaining strong relationships with contractors.
- Marketing and Occupancy: Developed and implemented marketing strategies to optimize occupancy rates and minimize vacancy periods.
- Tenant and Property Management: Responded promptly to tenant requests, ensured properties were well-maintained, and conducted regular inspections.
- Facilities management: Ensure the constant high level of maintenance and presentation of all properties during quarterly inspections
- Financial analysis and reporting: Conducted financial analysis of lease agreements and prepared monthly and quarterly financial reports.
- Working knowledge of Palace PM Software, Gateway, IRE, Renti, and MS Office
Business Sales and Retention Specialist
Business Growth Hub, IAG NZ Ltd
Auckland, New Zealand
02.2017 - 02.2018
- Client Management & Retention: Proactively managed client relationships by contacting renewals, discussing rate changes and coverage options, and identifying opportunities to expand insurance portfolios.Resolved customer inquiries and concerns, minimizing policy cancellations and maximizing retention.
- Sales and New Business Development: Generated new business by developing and implementing marketing strategies, networking to identify prospective clients, and selling a diverse range of insurance policies to businesses and individuals. Successfully promoted insurance plans by explaining their features, advantages, and disadvantages and assisted clients with understanding bookkeeping requirements for package discounts.
- Policy Management: Managed policy renewals, changes, and cancellations, ensuring accurate and timely processing.
- Marketing and Client Development: Developed marketing strategies to attract new clients and expand the customer base.
- Policy Administration: Efficiently handled policy changes, renewals, and cancellations.Conducted weekly cancellation audits to identify and address potential issues. Liaised with underwriters and submitted necessary documentation to secure binder coverage.
Business Retention and Sales Specialist
Vodafone NZ Ltd
Auckland, New Zealand
05.2015 - 02.2017
- Sales & Customer Retention: Achieved and exceeded monthly sales and renewal targets by effectively promoting and selling telecommunication products and services to new and existing customers. Built and maintained strong customer relationships to maximize retention.
- Customer Relationship Management: Utilized CRM systems to track customer interactions, manage sales pipelines, and provide efficient and personalized service. Proficiently navigated billing and tracking systems to address customer inquiries and resolve account issues.
- Product Knowledge & Professionalism: Maintained up-to-date knowledge of the latest telecommunication products, services, and technologies. Adhered to company sales guidelines and upheld the highest standards of integrity and customer service.
Complaints Specialist
Vodafone NZ Ltd
Auckland, New Zealand
05.2012 - 04.2015
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information, researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
- Fulfills requests by clarifying desired information, completing transactions, and forwarding requests
- Sells additional services by recognizing opportunities to up-sell accounts, and explaining new features
- Maintains call center database by entering information
- Keeps equipment operational by following established procedures, and reporting malfunctions
- Updates job knowledge by participating in educational opportunities
- Enhances the organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Insurance Brokerage
Combined Insurance NZ Ltd
Auckland, New Zealand
07.2010 - 07.2011
- Responsibilities of an independent contractor include handling queries regarding health policies, selling and renewing insurance coverage, getting signed on the company's behalf in exchange for policy documents, and solving issues like policies, procedures, and endorsements.
- And to calculate the premium and customize the insurance programs, which also covered a variety of risks and helped the clients.
- The key role was to sell various types of insurance to individuals and families and to develop and maintain new client relationships.
- Responsibilities include calling policyholders, fixing appointments, and meeting with them on behalf of the company's corporate image to explain the terms and conditions of the policies.
- Also, resolving the customer claims issue by giving it a priority.
Education
PRINCE2 Foundations Certification -
02.2025
PRINCE2 Practitioner Certification -
02.2025
PRINCE2 Agile Certification -
02.2025
Project Management Professional -
Project Management Institute
02.2025
Level IV Certification - Property Management
Real Estate Institute of New Zealand
01.2019
Bachelor of Science - Interior Design
Annamalai University
India01.2009
Associate Degree - Architecture
Punjab Technical University
India01.2005
Skills
- Budgeting and financial forecast
- PRINCE2 Methodology
- Documentation and reporting
- Project Planning
- Microsoft Office Suite
- Facilities Management
- Business strategy and relationship building
- Salesforce management
- Stakeholder management
References
Available upon request
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Strata Manager
Strata Title Administration Ltd
08.2022 - 11.2023
Property Manager
Barfoot and Thompson
06.2019 - 11.2021
Property Manager
Alpha Property Management Ltd
02.2018 - 05.2019
Business Sales and Retention Specialist
Business Growth Hub, IAG NZ Ltd
02.2017 - 02.2018
Business Retention and Sales Specialist
Vodafone NZ Ltd
05.2015 - 02.2017
Complaints Specialist
Vodafone NZ Ltd
05.2012 - 04.2015
Insurance Brokerage
Combined Insurance NZ Ltd
07.2010 - 07.2011
PRINCE2 Foundations Certification -
PRINCE2 Practitioner Certification -
PRINCE2 Agile Certification -
Project Management Professional -
Project Management Institute
Level IV Certification - Property Management
Real Estate Institute of New Zealand
Bachelor of Science - Interior Design
Annamalai University
Associate Degree - Architecture
Punjab Technical University
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