Sonia Sabharwal
Brisbane,QLD
Summary
Project Management | Body Corporate Manager | PRINCE2 | PMP | Agile |
As a highly skilled Body Corporate Manager in the Property industry, Sonia excels in financial management, budget creation, facility oversight, and project management to achieve outstanding results. Renowned for high qualifications and organizational skills, Sonia is recognized for unwavering reliability and dedication to the profession. Currently pursuing Project Management, Sonia is committed to delivering exceptional management services. Setting me apart is a proven ability to identify and secure new business, complemented by exceptional communication skills. I take pride in cultivating open and positive relationships with internal and external stakeholders, looking to utilize strong multi-tasking skills to help the senior team align project objectives with the strategy and ethics of the organization as a Project Manager.
Overview
13
13
years of professional experience
Work History
Strata Manager
Strata Title Administration Ltd
01.2022 - 01.2023
- Managed a portfolio of 35 projects including Residential, commercial, and Industrial units varying each unit from 5-to150 lots with value of a maximum of $5 million and above.
- Handling day-to-day inquiries and maintaining good working relationships with chairpersons, committees, building managers, and suppliers.
- Schedule, chair, and take minutes of Body Corporate meetings, including where required committee meetings and extra-ordinary General meetings.
- Having asound understanding of the Budget and ensuring all meeting disbursements have been charged.
- Provide interpretation of the Unit Titles Act and the Regulations 2017 and liaise with solicitors and owners on Body Corporate maintenance and financial matters.
- Develop and maintain general knowledge of the Building Act and Resource Management Act and assist in ensuring all relevant.
- Preparation of compliance documents, such as Pre-Contract & Pre-Settlement Disclosure Statements.
- Working with the Assistant to ensure that insurance valuations, renewals, and claims are promptly actioned.
- Arranging and organizing contractors and onsite facilities management, ensuring maintenance is completed in a reasonable timeframe and to Body Corporate satisfaction.
- Enhanced property value by implementing comprehensive maintenance plans and addressing repair needs promptly.
- Streamlined communication processes for increased efficiency in addressing clients' concerns and inquiries.
- Ensured that monthly Body Corporate financials were prepared and issued accurately and within legislative timeframes, approving all invoices within allocated budgets.
Property Manager
Barfoot and Thompson
01.2019 - 01.2021
- Managing 110 Properties and keeping them occupied with qualified tenants through advertising, lead follow-up, and property showings for prospective tenants.
- Develop rental agreements, select qualified tenants, collect deposits and rents, enforce terms of rental agreements, resolve tenant complaints, and oversee eviction proceedings if necessary.
- Schedule maintenance and repairs, negotiate contracts with vendors, regularly inspect the property to ensure it is in good working order, and quickly resolve emergency maintenance issues.
- Keep financial records from property operations and create monthly financial reports for the property owners.
- Keep an open dialogue with the property owners on vacancies, tenants, the physical condition of the property, and financial issues.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Successfully achieved a 94% occupancy rate within ten months and maintained it while minimizing owner expenses, avoiding late payments, and keeping tenant and owner complaints to a minimum.
Property Manager
Alpha Property Management Ltd
01.2018 - 01.2019
- Managed a portfolio of around 200 properties and established and strengthened relationships with contractor partners and ensured documentation, such as rental agreements and building assessments, were compliant with RTA regulations.
- Developed and implemented new marketing strategies to promote vacant properties and improve occupancy rates.
- Ensure tenant's requests are attended to promptly and serviced professionally and capably.
- Ensure the constant high level of maintenance and presentation of all properties during quarterly inspections.
- Undertake financial analysis of proposed leases and determine the terms and conditions to be offered to prospective tenants.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Preparation of monthly and quarterly reports and forecasting on property performance against budget.
- Working knowledge of Palace PM Software, Gateway, IRE, Renti, and MS Office.
Business Sales and Retention Specialist
Business Growth Hub, IAG NZ Ltd
01.2017 - 01.2018
- Work with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage by reviewing products, and benefits, and/or solving service and claims issues.
- Develop marketing strategies to compete with other individuals or companies who sell insurance.
- Explain the features, advantages, and disadvantages of various policies to promote the sale of insurance plans.
- Explain necessary bookkeeping requirements for customers to implement and provide package insurance discounts.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including commercial vehicles, Business assets, Business interruption, liability, income protection, Transit cover, Contract work, and Farm Insurance.
- Contact the underwriter and submit forms to obtain binder coverage.
- Assist clients by matching our products with the needs of the client
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Assist in the collection of current and past-due premiums.
- Check the status of all policy changes on existing customers.
- Contact all renewals to discuss rate changes, coverage, and additional insurance needs of the customer.
- Handles policy changes for the customer.
- Identifies additional opportunities with existing customers for other lines of insurance.
- Run cancellation audits weekly and contact the customer for resolution/options.
Business Retention and Sales Specialist
Vodafone NZ Ltd
01.2015 - 01.2017
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problem-solving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Implemented CRM tools(SAAS, Siebel) to track client interactions, optimizing follow-up procedures for better results.
Complaints Specialist
Vodafone NZ Ltd
01.2012 - 01.2015
- Answers inquiries by clarifying desired information, researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Fulfill requests by clarifying desired information, completing transactions, and forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts, and explaining new features.
- Maintains call centre database by entering information.
- Keeps equipment operational by following established procedures, and reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances the organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Determines requirements by working with customers.
- Self-motivated, with a strong sense of personal responsibility.
Insurance Broker
Combined Insurance NZ Ltd, Insurance
01.2010 - 01.2011
- Responsibilities of an independent contractor include handling queries regarding health policies, selling and renewing insurance coverage, getting signed on the company's behalf in exchange for policy documents, and solving issues like policies, procedures, and endorsement.
- And to calculate the premium, and customize the insurance programs, which also covered a variety of risks and helped the clients.
- Key role was to sell various types of insurance to individuals and families and to develop and maintain new client relationships.
- Responsibilities include calling policyholders, fixing appointments, and meeting them on behalf of the company's corporate image to explain the terms and conditions of the policies.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Resolving the customer claims issue by giving it a priority.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- To ensure that the requirements are fulfilled.
Education
Project Management
Project Management Institute
USA06.2024
Level IV Certification - Property Management
Real Estate Institute of New Zealand
Auckland, New Zealand2019
Bachelor of Science - Interior Design
Annamalai University
India2009
Associate Degree - Architecture
Punjab Technical University
India2005
Skills
- Budgeting and Financial Forecast
- PRINCE2 Methodology
- Stakeholder Management
- Project Planning
- Diary Management
- Microsoft Office Suite
- Facilities Management
- Business Strategy
- Relationship Building
- CAPM
- Prince2:Project Management Overview
Timeline
Strata Manager
Strata Title Administration Ltd
01.2022 - 01.2023
Property Manager
Barfoot and Thompson
01.2019 - 01.2021
Property Manager
Alpha Property Management Ltd
01.2018 - 01.2019
Business Sales and Retention Specialist
Business Growth Hub, IAG NZ Ltd
01.2017 - 01.2018
Business Retention and Sales Specialist
Vodafone NZ Ltd
01.2015 - 01.2017
Complaints Specialist
Vodafone NZ Ltd
01.2012 - 01.2015
Insurance Broker
Combined Insurance NZ Ltd, Insurance
01.2010 - 01.2011
Project Management
Project Management Institute
Level IV Certification - Property Management
Real Estate Institute of New Zealand
Bachelor of Science - Interior Design
Annamalai University
Associate Degree - Architecture
Punjab Technical University
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