Sonia Saliba
Plumpton,NSW
Summary
Results-driven Managing Supervisor with extensive experience in staff training, process improvement, and compliance monitoring. Proven ability to enhance service delivery and coordinate projects effectively. A strong foundation in team supervision and customer relations. Skilled in driving efficiency optimisation and developing training programs that foster employee growth. Committed to improving operational performance and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Managing Supervisor
CLEAN IMAGE CLEANING
parramatta, NSW
01.2005 - Current
- Supervised daily operations and ensured efficient workflow among team members.
- Coordinated project timelines and resources to meet departmental goals.
- Developed training materials and conducted workshops for new staff members.
- Implemented process improvements to enhance service delivery and quality.
- Managed inventory levels and ensured timely replenishment of supplies.
- Collaborated with cross-functional teams to resolve operational challenges.
- Monitored compliance with safety regulations and company policies consistently.
- Assisted in budget management and resource allocation for projects effectively.
- Resolved conflicts between staff members in a timely manner.
- Interfaced with customers to address any complaints or concerns regarding products and services provided by the company.
- Created and enforced policies to ensure compliance with safety regulations.
- Supervised day-to-day operations of the department, delegating tasks as necessary.
- Led team in daily operations ensuring efficiency and compliance with company policies.
- Managed project schedules and resource allocation to meet organizational goals.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Some College (No Degree) - Certificate of Design
TAFE NSW
Granville, NSWSkills
- Compliance monitoring
- Staff training
- Process improvement
- Project coordination
- Customer relations
- Resource allocation
- Team supervision
- Service delivery
- Safety management
- Conflict resolution
- Leadership development
- Efficiency optimisation
- Quality assurance
- Budget oversight
- Supply ordering
- Problem solving
- Performance monitoring
- Strategy development
- Workload prioritization
- Scheduling
- Health and safety
- Room inspection
- Sanitation standards
- Safety training administration
- Staff evaluations
Certification
WWC0414047E
Timeline
Managing Supervisor
CLEAN IMAGE CLEANING
01.2005 - Current
Some College (No Degree) - Certificate of Design
TAFE NSW