Summary
Overview
Work History
Education
Skills
References
DATE OF BIRTH
Accomplishments
Certification
Awards
Timeline
Generic

SONIA SHARMA

Sydney

Summary

LEADER

As a-Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems.
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment. Agile and adaptable team leader with stellar 10 year history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking

Overview

24
24
years of professional experience
1
1
Certification

Work History

Concessions Manager

Country Road Group
06.2021 - Current
  • Increased overall customer satisfaction by implementing efficient service standards and streamlining concession operations.
  • Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
  • Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
  • Developed marketing strategies to promote special offers and drive foot traffic to the concessions stand.
  • Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
  • currently we are ahead of season /year

Multi-Store Manager

Tommy Hilfiger, Calvin Klein -PVH Brands Australia
10.2019 - 04.2021
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Stocked merchandise , clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Simplified shipping and receiving processes, which boosted productivity
  • Managed scheduling and task delegation for 40+ member store team.
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
  • Increased overall store performance by implementing effective sales strategies and staff training programs.
  • Managed timely and effective replacement of damaged or missing products.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Trained new employees on proper protocols and customer service standards.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Store Manager

Van Heusen, PVH Brand Australia
10.2017 - 10.2019
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Increased profits through effective training and troubleshooting profit loss areas.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.

Store Manager

Rivers
03.2016 - 07.2017
  • Promoted from small store manager to tier 1Manager within 8 months because of my organizational and management skills .
  • Looked after 8-10 stores in area manager\'s absense.
  • Trainee manager for new store managers and assistant store managers
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 15 sales associates, assistant managers,
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.

STORE MANAGER

Rivers Australia
07.2015 - 03.2016
  • Managed staff of 12 sales assistants and assistant managers.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the Area manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.

PART TIME RETAIL ASSISTANT

Rivers Australia
11.2010 - 07.2015
Responsible for all operating activities including supervision of 2-3 three person staff; Greeted customers warmly acknowledging regular clientele, and encouraging price-saving promotions and new products.Resolved customer concerns while maintaining a calm attitude even during high-volume times and challenging circumstances Responspible for counting cash drawers and ensuring accuracy of money count.
  • Responisible for Banking and cashup and contents of safe each night.

    • LINE LEADER

    Lipa Pharmaceutical PTY Ltd.
    01.2005 - 01.2009
    • Worked as line leader in LIPA PHARMACEUTICALS, MINTO.
    • Main duties and responsibilities were to check for new batches.
    • Finish the paper work for batches.
    • Record of all used and return products.
    • Product sampling.
    • Record of manpower used.
    • arrange duties for 8-10 people every day.
    • Arrange their breaks.
    • Worked as assistant group leader and QA assistant for few months.

    OFFICE AND ADMINISTRATION

    VSE international
    01.2002 - 01.2004
    • Worked as a packer and office and admin assistant in Rich Products Australia, Mascot.
    • Duties include; making roasters, manage the packing department, packing lot of food products for international airlines and hotels.
    • Prepare computer labels, and making delivery charts were some of the responsibilities.
    • Sorting of customers according to area and temperature preferences .

    PROJECT ASSISTANT

    Central Scientific Instrument Organization,
    01.2000 - 01.2001
    • Worked as Apprentice in Central Scientific Instrument Organization, India.
    • Main duties and responsibilities were making project reports.
    • Research for projects, dealing with customers and internal staff members.

    Education

    Diploma - Electronics & Communication Engineering

    NITS
    1999

    Bachelor of Arts -

    PUNJAB UNIVERSITY
    2001

    Diploma - Computer Applications

    PUNJAB UNIVERSITY
    2001

    Diploma - Frontline Management

    -
    2010

    Skills

    • TEAM PLAYER
    • ALWAYS A LEADER NEVER A BOSS
    • Excellent customer service skills
    • Hourly shift management
    • POS systems
    • Personnel development
    • Customer relations
    • Merchandising
    • Goal-oriented
    • Store displays
    • Detail-oriented
    • Strategic thinker
    • Staff training and development
    • Opening and closing procedures
    • Customer-oriented
    • Managerial finance
    • Store display creation
    • Store appearance and merchandise
    • Store merchandising

    References

    ON REQUEST

    DATE OF BIRTH

    31-07-1980

    Accomplishments

    • Supervised team of 40staff members.


    • Collaborated with team of 6 in the development of saving our environment.

    Certification

    • Management Training - part time for 5 months in head office

    Awards

    When i started with van heusen i was given 6 months time to turn the store sales around because the store was least performing in the country . Within two months my team and i turned the store around and sales went up by 26% percent and with in 6 months times i won every single competiton .

    1. first big award was after 6 month my store won best performing store in the country in yearly manager's conference

    2. I won the best manager award for FY'18 -FY'19 and won the trip to new york and visit to PVH headquarters where i get to meet the pvh officials and it was a great honour for me .

    * condition for the competition

    1. Must over achieve FY' 18 sales and GP$ budget

    2. wage % & $ must be within budget

    3.VIP target must be achieved (60% conversion)

    My team and i worked really hard and our store was really successful because of that our company decided to open tommy hilfiger and calvin klein store for one year in the centre as popup stores . I was given the opportunity to run both store .we performed so well within one year that company decided to expand us to permanent and three times bigger stores. both store were 15-16 million in sales per year 

    Timeline

    Concessions Manager

    Country Road Group
    06.2021 - Current

    Multi-Store Manager

    Tommy Hilfiger, Calvin Klein -PVH Brands Australia
    10.2019 - 04.2021

    Store Manager

    Van Heusen, PVH Brand Australia
    10.2017 - 10.2019

    Store Manager

    Rivers
    03.2016 - 07.2017

    STORE MANAGER

    Rivers Australia
    07.2015 - 03.2016

    PART TIME RETAIL ASSISTANT

    Rivers Australia
    11.2010 - 07.2015

    LINE LEADER

    Lipa Pharmaceutical PTY Ltd.
    01.2005 - 01.2009

    OFFICE AND ADMINISTRATION

    VSE international
    01.2002 - 01.2004

    PROJECT ASSISTANT

    Central Scientific Instrument Organization,
    01.2000 - 01.2001

    Diploma - Electronics & Communication Engineering

    NITS

    Bachelor of Arts -

    PUNJAB UNIVERSITY

    Diploma - Computer Applications

    PUNJAB UNIVERSITY

    Diploma - Frontline Management

    -

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