Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Sonia Singh

South Brisbane,Australia

Summary

Dynamic and results driven professional with extensive experience in reconciliations and project leadership. Proven ability to enhance operational efficiency through effective communication and advance data management skills. Adept at identifying process improvements, ensuring accuracy in financial reporting and fostering collaborations across teams.

Overview

25
25
years of professional experience

Work History

Cash Management Team Member

ALH Group Pty Ltd
04.2024 - 10.2024
  • Completion of Bank Statement Reconciliation
  • Investigate exceptions/variances and Communicate variances to the appropriate internal personal/teams
  • Assistance with other cash-related balance sheet reconciliations
  • Assistance with End of Month journalling and reporting
  • Maintenance of Cheque Signatories Register
  • Investigation of bank-initiated queries – Merchant chargeback
  • Assistance in the management of email inbox General/Ad hoc
  • Investigate and follow-up issue in a timely manner
  • Assistance with other ‘business as usual’ activities as required across the Group Processing team (may include Accounts Payable, Accounts Receivable, Projects)
  • Cover ‘business as usual’ activities for periods of staff leave across the team
  • Planning and prioritising workload to meet deadlines and requirements.
  • Communicate with IT regarding transaction data is not appearing
  • Contract

Finance Officer – Private Hospitals Bank Reconciliation Officer

ST Vincent’s Health Australia – Private Hospitals
11.2022 - 03.2024
  • Completion of Cashflow, daily and monthly projections
  • Completion of Bank Statement Reconciliation, daily basis for 9 Private Hospitals
  • Prepare mid-month and end of month General Ledger Journals to Balance Sheet, Payroll Clearing & other clearing accounts.
  • End Of Month Final Reconciliation of Bank Statements
  • Communicate with Private Hospital Financial Accountants regarding unknown amounts.
  • Communicate with the Private Hospital Finance / Administration Staff regarding misallocation of receipts, variances and amounts older than 30 days.
  • Communicate with Payroll Dept when Salary, Superannuation and Smart Salary payments bounce back.
  • Communication with Accounts Payable regarding Patient Refunds and Creditor payments that have bounced back.
  • Communicate with IT regarding transaction data is not appearing
  • Contract

Finance Officer

BPQ Group Pty Ltd
06.2022 - 10.2022
  • Daily Bank Statement receipting/allocation
  • Daily Data Entry
  • Liaising, providing support to the Financial Controller
  • Liaising with the Chief Executive Officer, Chief Operating Office, Property Manager, Assistant property Manager
  • Financial Management, IT Dept, web developers & APAC Team
  • Daily Banking
  • Monthly Reconciliation of Bank Statements
  • Tenant Reconciliations
  • Monthly BAS / GST Checking
  • Assist external Agents with Trust Account Audits
  • Set up and Maintain New Portfolio’s
  • Utilising MRI & Pulse System, REAS Portal and training, Microsoft (emails), Excel, Word & internet
  • Contract

Reconciliation and Fixed Asset Officer

Busy Bees
02.2022 - 06.2022
  • Daily bank receipting and allocations
  • Monthly revenue postings
  • Preparation of monthly revenue reconciliations
  • Reconciliation of enrolment advances
  • Review inactive debtors on a monthly basis.
  • Reconciliation of childcare subsidies
  • Work closely with operations in relation to childcare subsidies and parent accounts
  • Payment of family refunds on a weekly basis
  • Maintenance of fixed assets registers including additions and disposals
  • Depreciation of fixed assets on a monthly basis
  • Fixed Asset reconciliation on a monthly basis
  • Assist in preparation for month end and year end
  • Contract

Finance Officer

Bolton Clarke
09.2021 - 02.2022
  • Daily bank receipting and allocations
  • Daily Refunds processed.
  • Reconciliation of Resident Accounts
  • Setup New residents and process charges
  • Close Resident accounts that have discharged
  • Liaise with on-site staff.
  • Investigate and respond to email and phone queries.
  • Maintaining company process & procedure documents
  • General Accounts Data Entry
  • Ad-hoc administration tasks as directed by Team Leader
  • Contract

Accounts Receivable / Collections Officer

Elevare Pay Easy Pty Ltd
07.2021 - 09.2021
  • Daily customer bank Reconciliations
  • Reviewing the company debtor list
  • Contacting customers and informing them of their overdue bills
  • Advising customers on their payment options and suggesting methods of payments
  • Negotiating suitable payment plans
  • Maintaining customer payment records
  • Writing final notice warnings to customers when payments are not being made.
  • Liaising with Company lawyers to institute legal action when customers fail to pay their debt.
  • Responding to customer queries
  • Maintaining company collection process documents
  • General Accounts Data Entry
  • Backup for Reception / Service Support
  • Ad-hoc administration tasks as directed by CEO & Operations Manager
  • Contract

Production Operations – Senior Processing & Reconciliation Project Lead Officer

Global Payments Australia/New Zealand (eWAY, Ezidebit, Storman and Sentral)
10.2016 - 01.2021
  • Daily processing on payments platforms according to business KPI’s with team members
  • Daily reconciliation of bank statements and merchant settlements
  • Identified, investigate and report all exception items from Reconciliation.
  • Report and escalate operational issues impacting processing to senior leaders.
  • Identify opportunities for improvement around execution and delivery, driving these to completion by working effectively with others across the business.
  • Ensure timely responses top enquiries related to processing and processing activities.
  • Communicate openly and consistently with co-workers, clients and mangers to keep them informed and drive improvements. Meaning tailoring of communication and approach depending on the stakeholder
  • Maintain procedures for daily processing and bank reconciliations inline with Global Payments documentation framework and standards.
  • Document work arounds for known issues to minimise repeat services disruptions or delays.
  • Translate processing problems or ideas into User Stories or BAU fixes and manage their priority via the Product & tech backlog streams.
  • Ensure there are sufficient controls and that enhancements are made to minimise manual workarounds and exceptions to improve efficiently and transaction integrity with the Reconciliation.
  • Collect and monitor data to measure processing performance.
  • Perform application, system and regression testing as a secondary activity.
  • Provide support to processing team members and ensure processing SLAs are met.
  • Contract

Credit Department – Banking Administration Officer

ERM Power Business Energy Pty Ltd
12.2015 - 09.2016
  • Customer Service
  • Daily EFT, BPAY, Cheque and Credit Card allocations
  • Liaise with and support the Credit team.
  • Setup Direct Debit request for Customers
  • Attend to queries (phone/email) from Customers, Account Managers, and Operations team.
  • Customer Account Reconciliations
  • Review and update Process/Procedures documents
  • Finalising of Closed Customer Accounts (liaise & organise refund)
  • General administration Support
  • Contract

Accounts Receivable - Reconciliations

Ingenia Communities
11.2015 - 12.2015
  • Account/Ledger Reconciliations
  • Collating Aged Arrears (write off, follow up, current)
  • Liaise with Accountants and Financial Controller
  • General administration Support to Finance team
  • Contract

Accounts Receivable - Allocations and Reconciliations

Transpacific Industries Group Ltd
07.2015 - 11.2015
  • Customer Service
  • Daily EFT, BPAY, Cheque and Credit Card allocating
  • Customer Account Reconciliations
  • Liaise with and support the Allocation team.
  • Liaise with Accounts Receivable Team Leader
  • Liaise with and support the banking team.
  • Attend to queries (phone/email) from the branches and Collections teams.
  • General administration Support
  • Contract

Senior Accounts Receivables - Real Estate Accounting Services

CBRE Pty Ltd
03.2010 - 05.2015
  • Customer Service – Daily Bank Statement receipting/allocation - Daily Data Entry – Liaising, providing support to the Property Managers, Assistant property Manager, Portfolio Directors, Financial Management, IT Dept, web developers & APAC Team - Daily Banking - Monthly Reconciliation of Bank Statements – Tenant Reconciliations – Monthly BAS / GST Checking – Assist external Agents with Trust Account Audits - Set up and Maintain New Portfolio’s – Utilising MRI & Pulse System, REAS Portal and training, Microsoft (emails), Excel, Word & internet – Assist in training of new team members – Assisting the (Australia & India based) team where needed – General administration Support
  • MRI

Daily Accounts Administration

RPData Services Pty Ltd
01.2010 - 03.2010
  • Reporting to Team Leader - Customer Service - Daily Data Entry - Daily drawing of cheques - Daily Electronic Transfers payments - Daily Banking - Monthly Reconciliation of Bank Statements - Use of Microsoft (emails), Word Processing & internet - Use of Supervisor system - Use of ACT (Update of client details & notes) - Use of Management Point (scan of data entry paperwork)
  • Contract

Accounts Administration - Reconciliation

Thiess Services
12.2009 - 01.2010
  • Reporting to Team Leader - Customer Service - Daily Data Entry - Daily drawing of cheques - Daily Electronic Transfers payments - Daily Banking - Monthly Reconciliation of Bank Statements - Use of Microsoft (emails), Word Processing & internet - Use of Supervisor system - Use of ACT (Update of client details & notes) - Use of Management Point (scan of data entry paperwork)
  • Contract

Daily Accounts Administration

Supercorp Australia
04.2009 - 11.2009
  • Reporting to Team Leader - Customer Service - Daily Data Entry - Daily drawing of cheques - Daily Electronic Transfers payments - Daily Banking - Monthly Reconciliation of Bank Statements - Use of Microsoft (emails), Word Processing & internet - Use of Supervisor system - Use of ACT (Update of client details & notes) - Use of Management Point (scan of data entry paperwork)
  • Contract

Accounts Receivables

Henley Properties (QLD) Pty Ltd
08.2007 - 03.2009
  • Reporting to Financial Controller - Customer Service - Use of Equity (accounting) system IV Aug-Nov 07 - Use of Dynamics (accounting) system IV Nov 07 - present - Use of Framework System - Use of Excel Spreadsheets, Word processing & internet - Allocation of new jobs/clients. - Allocation of cash, cheques, credit card & direct payments - Daily banking of Cheques, Cash & Credit Card payments. - Daily Reconciliation of Bank Statements - Accurately invoicing stage claims for each construction client - Daily analysis of overdue accounts - Timely response to internal and external phone invoice and account queries - Liaising with 25 Site Supervisors, 3 Construction Manager

Account Receivables

Avalon Property Group Pty Ltd
11.2005 - 08.2007
  • Reporting to the Head Accountant - Use of Timberline System - Use of Framework - Use of excel spreadsheets, word processing & internet - Accurate and timely data entry according to sub-contractor and supplier invoices - Liaising with site supervisors to ensure invoices are correctly coded - Timely response to internal and external phone invoice and account queries - Allocation of cash, cheques, credit card & direct payments - Daily banking of Cheques, Cash & Credit Card payments. - Daily Reconciliation of Bank Statements - Liaising daily with Accountant and Financial Controller - Liaising with 25 Site Supervisors, Construction Manager & Workflow Manager - Accurately Invoicing stage claims for each construction client - Timely preparation of invoices for Inter Company Charges - Daily Communications with Finance Lenders (banks) - Daily analysis of overdue accounts - Developed & implemented Daily Banking spreadsheet, which could be viewed by Financial Controller and Accountants for reporting basis without having to enquiry on what was banked on what day.

Accounts Receivables

Mercure Hotel, Ibis Hotel & Novotel, Brisbane QLD
04.2004 - 11.2005
  • Reporting to the Financial Controller - Liaise with Financial and Assistant Financial Controller - Timely preparation of invoices & statements - Reconcile bank statements and balance of credit card & cheque payments - Inputting and processing of Frequent Flyer Points - Regular analysis of accounts to identify outstanding accounts - Distribute departmental mail, organise and frank outgoing mail - Photocopy, file and archive invoices (daily & monthly) - Maintain petty cash for Mercure Hotel and Hotel Ibis - Handle, investigate and resolve guest invoices and credit card disputes - Use of QuickBooks - paying off invoices - Use of Sun System 5 - data entry and printing of cheques - Maintain stationary stock, cleanliness of work area and department - Undertaking administrative tasks, data entry and end of month reporting.

Receptionist, Night Auditor, Reception Supervisor

Mercure Hotel, Ibis Hotel & Novotel, Brisbane
07.2001 - 04.2004
  • Customer Service - Use of LAN mark (old system) - Use of Fidelio (new system) - Attend to switchboard and Reservations enquiries - Check-in and Checkout of guests - Updating Guest folio and history - Organise and book transports and tours for guests - Handle guest complaints - Reconcile and Batch Credit Card terminals - Audit and enter figures for end of day reports - Maintain General cleanliness of Reception desk and foyer - Organise and run monthly reception meetings - Schedule of staff rosters and maintain timesheets - Implement new Policy and Procedures (Fidelio) - Interview, Select and train new Employees - Liaise with Management on a daily basis - Maintain and control stock and stationary - Maintain all communication with tour and transport Operators - General Reception duties

Room Attendant

Hyatt Regency Sanctuary Cove, Sanctuary Cove
10.2000 - 05.2001
  • Customer Service - Clean and service of guest rooms and balcony area - Charging and restocking of mini bar - Nightly turndown service - Maintain stock in storerooms - Reporting any maintenance required in rooms

Room Attendant

Hayman Island, Whitsundays, North Queensland
09.1999 - 10.2000
  • Customer Service - Clean and service of guest rooms and balcony area - Nightly turndown service - Training of new staff - Maintain stock level in storerooms - Reporting any maintenance required in rooms

Education

Certificate - Transport and Logistics

University Of Sydney & NSW Transport
10.2014

Certificate 4 - accounting

Managed Corporate Outcomes
04.2013

Skills

  • Non-Technical Skills: Strong Customer Service Focus, Written and Verbal communication, Time Management, Priorities and work to deadlines, work well under pressure, Work Independently & Team Player, with a flexible and “can do “attitude
  • Computer Skills: MS Excel; Intermediate, MS Word; Intermediate

Hobbies and Interests

Playing and watching sports such as touch football, hockey, netball, swimming. Spending time with family and friends, travelling, meeting new people, enjoy genres of music and watching movies.

Timeline

Cash Management Team Member

ALH Group Pty Ltd
04.2024 - 10.2024

Finance Officer – Private Hospitals Bank Reconciliation Officer

ST Vincent’s Health Australia – Private Hospitals
11.2022 - 03.2024

Finance Officer

BPQ Group Pty Ltd
06.2022 - 10.2022

Reconciliation and Fixed Asset Officer

Busy Bees
02.2022 - 06.2022

Finance Officer

Bolton Clarke
09.2021 - 02.2022

Accounts Receivable / Collections Officer

Elevare Pay Easy Pty Ltd
07.2021 - 09.2021

Production Operations – Senior Processing & Reconciliation Project Lead Officer

Global Payments Australia/New Zealand (eWAY, Ezidebit, Storman and Sentral)
10.2016 - 01.2021

Credit Department – Banking Administration Officer

ERM Power Business Energy Pty Ltd
12.2015 - 09.2016

Accounts Receivable - Reconciliations

Ingenia Communities
11.2015 - 12.2015

Accounts Receivable - Allocations and Reconciliations

Transpacific Industries Group Ltd
07.2015 - 11.2015

Senior Accounts Receivables - Real Estate Accounting Services

CBRE Pty Ltd
03.2010 - 05.2015

Daily Accounts Administration

RPData Services Pty Ltd
01.2010 - 03.2010

Accounts Administration - Reconciliation

Thiess Services
12.2009 - 01.2010

Daily Accounts Administration

Supercorp Australia
04.2009 - 11.2009

Accounts Receivables

Henley Properties (QLD) Pty Ltd
08.2007 - 03.2009

Account Receivables

Avalon Property Group Pty Ltd
11.2005 - 08.2007

Accounts Receivables

Mercure Hotel, Ibis Hotel & Novotel, Brisbane QLD
04.2004 - 11.2005

Receptionist, Night Auditor, Reception Supervisor

Mercure Hotel, Ibis Hotel & Novotel, Brisbane
07.2001 - 04.2004

Room Attendant

Hyatt Regency Sanctuary Cove, Sanctuary Cove
10.2000 - 05.2001

Room Attendant

Hayman Island, Whitsundays, North Queensland
09.1999 - 10.2000

Certificate 4 - accounting

Managed Corporate Outcomes

Certificate - Transport and Logistics

University Of Sydney & NSW Transport

Similar Profiles

CREATE PROFILE
Sonia Singh