Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Timeline
Generic
Sonia Srsan

Sonia Srsan

Administration and Reception
Perth,Wa

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. Results-driven excelling in fast-paced office environments with strong client relations skills and ability to resolve conflicts and issues.

Overview

4
4
years of professional experience

Work History

Administration & Personal Assistant

Blue Sky
10.2020
  • First point of contact with correspondence and telephone calls
  • Calendar and diary entries of appointments, meetings, tasks and other business requirements
  • Accounts payable and receivable as well as EOM
  • Reports, correspondence and other administrative tasks.

AIN

Bolton Clarke Pty Ltd
05.2019 - 10.2020
  • Built patient trust through consistently compassionate care with necessary physical and emotional support
  • Upheld meticulous levels of cleanliness for optimal hygiene levels in line with health and safety guidelines
  • Handled the day-to-day running of specific cottages and wings, ensuring high levels of care for each resident
  • Concurrent with Australian Legislation /Guidelines.

AIN

Saint Mary's Pelican Waters & Coolum
10.2018 - 03.2019
  • Built patient trust through consistently compassionate care with necessary physical and emotional support
  • Cared for patients in high and low care as well as the dementia closed wing
  • Upheld meticulous levels of cleanliness for optimal hygiene levels in line with health and safety guidelines, policies and procedures
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Ensured all ADL's were carried out per each residents treatment plan and nurse directives
  • Current CPR and First Aid Training
  • Use of mobility aids and devices dependant on care plan and treatment.

Receptionist

1800 Compliance Services
05.2018 - 10.2018
  • Answer Inbound & Outbound calls, transfer to Departments, adhere to emails, mail & scanning
  • Providing support to Accounts with invoices, duplicate payments, subscriptions and renewals
  • Providing support to Scheduling, taking phone calls, scheduling dates and times of services with Agencies and Tenants, supporting Technicians on the field
  • Provide support to Electrical and Invoicing, create invoices and send accordingly to the Agencies And owners
  • Provide Ad Hoc Duties such as support to the Operations Manager and Team As a whole to ensure that all Departments work cohesively and that customer (Tenant & Agency) queries are dealt with in a timely fashion
  • Add New Clients to the data base, raise work orders and answer general queries of Compliance the service packages for both Agents and Private Rentals
  • Proficient use in Microsoft Suite and the Agency Portal created By the company
  • Skills of time-management, customer service, problem-solving skills, Customer resolution, analytical thinking, friendly and Empathetic personality, approachable And see my self as the 'First of Impressions'.

Customer Service Representative

Lendlease Pty Ltd
08.2016 - 01.2018
  • Work in a team environment at the Sunshine Plaza Customer Service Desk where I provide information and answer customer queries in regards to the centre
  • I liaise with contractors, tenants, security, centre management, maintenance, Security, and the integrated service team
  • Answer telephone calls, emails, organise and diarise appointments with prospective tenants and clients for Centre Management Sta
  • Replenish and order magazines, bus timetables, maps, newspapers, marketing, and promotional activities within the centre
  • Facilitate and diarise bookings and hiring of mobility equipment
  • Process gift cards, activation of POS terminals within the centre as well start of day and end of day procedures including till reconciliations
  • Facilitate and co- ordinate lost property and found register and organise the collection of goods
  • Assist Marketing with ad-hoc duties such as gifts with purchase, digital billboards, and Promotions within the centre.

Education

Bachelor of Counselling -

University of the Sunshine Coast
12.2021

Certficiate in Individual Care III -

Daisy Learning
10.2018

Diploma of Retail & Business Management -

TAFE Southbank
01.2006

Skills

  • Ability to Work Under Pressure
  • Interpersonal Communication
  • Effective Time Management
  • Flexibility and Adaptability
  • Diplomacy
  • Discretion
  • Knowledge of Office Systems
  • Knowledge of Regulations and Compliance
  • Accounts Payable
  • Accounts Receivable
  • First Aid & CPR

Personal Information

Title: Administration/Receptionist

Hobbies and Interests

  • Reading
  • Surfing
  • Mountain Climbing
  • Trekking

Timeline

Administration & Personal Assistant

Blue Sky
10.2020

AIN

Bolton Clarke Pty Ltd
05.2019 - 10.2020

AIN

Saint Mary's Pelican Waters & Coolum
10.2018 - 03.2019

Receptionist

1800 Compliance Services
05.2018 - 10.2018

Customer Service Representative

Lendlease Pty Ltd
08.2016 - 01.2018

Bachelor of Counselling -

University of the Sunshine Coast

Certficiate in Individual Care III -

Daisy Learning

Diploma of Retail & Business Management -

TAFE Southbank

Similar Profiles

CREATE PROFILE
Sonia SrsanAdministration and Reception