SONIA TONGAMANA
Redbank,QLD
Summary
I am a friendly and dedicated individual with strong work ethics and a fastidious attention to detail. Bringing joy in being on the frontline of service and assisting others. I am eager to utilize proven skills and knowledge to meet industry needs. I thrive on learning and embracing challenges, always ready to adapt to any situation given. I am confident in potential to become a valuable asset for your company.
Overview
3
3
years of professional experience
Work History
Retail Assistant
KMART
09.2023 - 01.2024
- Picking Customer orders for Click and Collect.
- General stocktaking
- Usage of a PDT scanner (portable data terminal)
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Managed efficient cash register operations.
- Manual and heavy lifting up to 25kg
Customer Service Representative
STARTRACK EXPRESS
05.2023 - 09.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service and phone manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organizing collection and delivery of freight.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Worked with Peoples Software and Salesforce System.
Operational Clerk
ATLAS INT. FREIGHT
01.2022 - 05.2023
- Operation using Cargo Wise system
- Administration and Data Entry
- Importing and exporting Air and Sea freight.
- Handling Dangerous Goods and proceeding paperwork for cargo.
- Packed items to meet shipping requirements.
- Verified and noted count and condition of cargo received.
- Maximized cargo integrity by securely packaging items according to specific guidelines for each type of product handled.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Heavy lifting up to 25kgs
- Adhering to Health and Safety policies
Customer Service Representative
VOCUS GROUP
02.2021 - 01.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service and phone manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Upsell product of Mobile and Broadband
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Education
Graduated -
Tangaroa College
Auckland NZ12-2006
Skills
- Effective Multitasking
- Experienced with Microsoft Office Suite
- Effective Communication
- Analytical Problem Solving
- Thorough Quality Assurance
- Professional Phone Etiquette
- Lifting Up to 25kg
- Order Fulfillment
- Ability To Stand For Extended Periods
Timeline
Retail Assistant
KMART
09.2023 - 01.2024
Customer Service Representative
STARTRACK EXPRESS
05.2023 - 09.2023
Operational Clerk
ATLAS INT. FREIGHT
01.2022 - 05.2023
Customer Service Representative
VOCUS GROUP
02.2021 - 01.2022
Graduated -
Tangaroa College
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