Sonia Undzillo
Doonside,NSW
Summary
Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
Overview
32
32
years of professional experience
Work History
Pet Care Manager
Family Pet Minding
Sydney, NSW
02.2007 - Current
- Supervised and managed a team of pet care professionals to ensure quality customer service and safety standards were met.
- Performed daily health checks on pets to identify potential health issues or concerns.
- Organized and conducted regular meetings with staff to discuss operational procedures, customer feedback, and areas for improvement.
- Maintained comprehensive records of all pet-related activities, including medical treatments, vaccinations, grooming appointments, and boarding reservations.
- Ensured the facility was properly maintained by scheduling periodic cleaning services and repairs as needed.
- Conducted research into new products and services that could benefit customers' pets.
- Communicated regularly with customers to answer questions about their pets' needs or provide updates on their progress.
- Coordinated transportation of pets between facilities when necessary, ensuring safe delivery of each animal while adhering to all local laws and regulations.
- Handled emergency situations involving pets in a calm, professional manner while taking appropriate action according to established protocols.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between customers or staff members in a timely fashion using effective communication techniques.
- Monitored inventory levels of food, supplies, medications., placing orders as required.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Performed basic grooming services such as brushing fur, trimming nails, cleaning ears.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Discussed behavioral issues with clients in order to develop strategies for resolving them effectively.
- Bathed and groomed pets using gentle techniques.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Provided companionship to animals by playing with them or providing belly rubs.
Teacher
WSU Nirimba and Campbelltown
Sydney
02.2018 - 08.2020
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Participated in workshops, trainings and conferences to improve educational skills.
- Remained calm and patient in student interactions to support individual growth and development.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Facilitator
ICS Learning Group
Sydney, NSW
11.2014 - 02.2015
- Facilitated group discussions and activities to ensure successful outcomes.
- Assessed participant learning needs in order to tailor sessions accordingly.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Organized materials and resources required for each session in advance.
- Encouraged collaborative problem solving through active listening techniques.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
- Maintained records of attendance, participation, and other relevant information.
- Resolved conflicts between participants using effective communication skills.
Food Techology/VET Hospitality Teacher
Emmaus Catholic College
St Marys, NSW
01.2005 - 12.2008
- Created instructional materials such as handouts, presentations, and job aids to facilitate learning.
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Created and maintained an environment conducive to learning and promoting excellent student behavior.
- Assessed, monitored, and documented student progress on a regular basis.
- Provided individualized instruction to struggling students through small group activities.
- Encouraged creativity by developing innovative teaching strategies and approaches.
- Utilized technology such as multimedia presentations to enhance lessons.
- Instructed classes in accordance with established curricula guidelines.
- Maintained accurate records of attendance, grades, and other required information in an organized manner.
- Integrated effective use of technology into daily classroom instruction.
- Facilitated meaningful discussions among students about topics covered in class materials.
- Advised students regarding academic decisions or career paths related to their educational goals.
- Conducted parent-teacher conferences when needed to discuss student progress or issues concerning school policies.
- Served as an advisor for extracurricular clubs such as drama club or debate team.
- Reviewed textbooks and other instructional materials regularly to ensure they are up-to-date with current content standards.
- Implemented positive reinforcement techniques such as rewards systems or recognition programs for exemplary behavior.
- Monitored student growth and academic process.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Talked with students needing extra attention and made plans to assist with problems.
- Identified students' needs and cooperated with other professional staff members to develop solutions for health, behavioral and learning challenges.
- Reviewed academic records to develop complete understanding of each student's abilities and initiated learning solutions to address areas of concern.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Developed innovative lesson plans to introduce students to the basics of business technology.
- Created interactive classroom activities and assessments to evaluate student understanding of course material.
Casual Relief Teacher
John Paul 11 Senior High School
Quakers Hill, NSW
05.2000 - 12.2002
- Developed lesson plans and activities to meet the needs of a diverse student population.
- Assisted with classroom management and provided support for students who needed extra attention.
- Established positive relationships with students, staff, and parents.
- Encouraged critical thinking through open-ended discussions and problem solving activities.
- Ensured that all safety regulations were followed during classroom activities.
- Integrated technology into instruction as appropriate for subject matter being taught.
- Created an environment conducive to learning by displaying enthusiasm and energy in the classroom.
- Used diverse technologies to help students grasp materials and enhance overall education.
- Engaged students in discussions to promote interest and drive learning.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
CSIRO Officer Level 2 (Trainee)
CSIRO AUSTRALIA
North Ryde, NSW
02.1993 - 07.1994
- Developed and implemented research protocols to identify novel compounds with specific characteristics.
- Conducted laboratory experiments to evaluate the efficacy of various compounds in a range of applications.
- Prepared detailed reports on research findings for presentation to management or external funding sources.
- Designed and maintained databases to store experimental results, analyze trends, and facilitate future research efforts.
- Performed literature reviews to stay abreast of current developments in the field of research science.
- Collaborated with other researchers from different departments within the organization to develop more effective strategies for conducting experiments.
- Researched new technologies that could be used to improve existing processes or create new products.
- Managed inventory levels of supplies needed for laboratory operations.
- Evaluated test results against established standards before making recommendations regarding further action or analysis.
- Collaborated with undergraduate and graduate students to provide research guidance and supervision.
- Maintained field equipment and performed troubleshooting techniques to keep tools fully operational.
- Developed reports and recommendations regarding research outcomes.
- Applied knowledge of mathematics, physics, chemistry and biology to support research and experiments.
- Created and implemented new research methods to explore mechanisms of biological processes.
- Supported organization in maintaining work environment focused on scientific integrity and quality while fostering learning, open communication, collaboration and teamwork.
Education
Postgraduate Certificate in Education -
University of South Queensland
Toowoomba, QLD07.2013
Certificate II in Hospitality (Operations) -
TAFE NSW
Newcastle, NSW12.2005
Bachelor of Teaching (Secondary) -
University of Western Sydney
Nepean09.2004
Certificate IV Assessment & Workplace Training -
Northwest Community College
Castle Hill, NSW12.2002
Bachelor of Applied Science (Science And Technology) -
University Western Sydney
Richmond, NSW10.2002
Associate Diploma of Applied Science - Biological & Chemical Technology
University of Western Sydney
Richmond, NSW05.1994
High School Diploma -
St. John Paul II Catholic College
Quakers Hill, NSW12.1990
High School Diploma -
NirimbaNagle College
Blacktown, NSW12.1988
Skills
- Team Building
- Customer Service
- Staff Management
- Emergency Response
- Schedule Management
- Business Administration
- Training and Development
- Documentation and Reporting
- Good Judgment
- Complex Problem Solving
- Problem Resolution
- Sales and Marketing
- Idea Development and Brainstorming
- Task Delegation
- Team Leadership
- Professional and Courteous
Languages
English
First Language
Polish
Limited
English
Native/ Bilingual
Additional Information
- WIRES NORTHWEST - Bird Coordinator Volunteer
Hobbies
- Cooking, Gardening, Mindfulness, Meditation
References
- Upon Request
Timeline
Teacher
WSU Nirimba and Campbelltown
02.2018 - 08.2020
Facilitator
ICS Learning Group
11.2014 - 02.2015
Pet Care Manager
Family Pet Minding
02.2007 - Current
Food Techology/VET Hospitality Teacher
Emmaus Catholic College
01.2005 - 12.2008
Casual Relief Teacher
John Paul 11 Senior High School
05.2000 - 12.2002
CSIRO Officer Level 2 (Trainee)
CSIRO AUSTRALIA
02.1993 - 07.1994
Postgraduate Certificate in Education -
University of South Queensland
Certificate II in Hospitality (Operations) -
TAFE NSW
Bachelor of Teaching (Secondary) -
University of Western Sydney
Certificate IV Assessment & Workplace Training -
Northwest Community College
Bachelor of Applied Science (Science And Technology) -
University Western Sydney
Associate Diploma of Applied Science - Biological & Chemical Technology
University of Western Sydney
High School Diploma -
St. John Paul II Catholic College
High School Diploma -
NirimbaNagle College
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