Sonia Uttreja
Canberra,ACT
Summary
Accomplished Childcare Director at Edge Early Learning Higgins, I leveraged program assessment and staff management skills to enhance educational quality and operational efficiency. My strategic initiatives led to significant improvements in parent satisfaction and staff professional development, showcasing my problem-solving abilities and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Assistant Director
Edge Early Learning Higgins
05.2024 - Current
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Conducted regular safety audits, ensuring a secure environment for children and staff alike.
- Developed staff training programs for effective team collaboration and increased service excellence.
- Implemented comprehensive health policies aligned with CDC guidelines to minimize illness outbreaks within the facility.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Spearheaded marketing efforts to increase awareness of the center''s services within the community.
- Coordinated special events and field trips that enriched children''s learning experiences outside the classroom setting.
- Enhanced childcare quality by implementing innovative educational programs and activities.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
- Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Improved parent satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
- Developed relationships with community organizations to provide additional resources and services to families.
- Analyzed enrollment data to identify trends, optimize staffing levels, and inform future program development.
- Streamlined administrative processes through the adoption of new software systems, enhancing efficiency across the organization.
- Attended approved training and continuing education courses to maintain certifications.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Collaborated with local schools to coordinate seamless transitions for children entering kindergarten.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Mentored team members to foster professional growth and enhance overall staff performance.
- Partnered with external organizations such as libraries or museums to broaden children''s educational exposure beyond traditional settings.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Facilitated ongoing professional development opportunities for staff members to ensure adherence to industry best practices.
- Organized successful fundraising events to support center programs and resources enhancement.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Stayed current on guidelines to maintain compliant program operations.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Lead Educator - Prechool
Edge Early Learning Higgins
05.2023 - 04.2024
- Collaborated with colleagues to create interdisciplinary units, enhancing students'' critical thinking skills across multiple subjects.
- Implemented innovative teaching strategies, leading to improved retention rates and overall academic success for students.
- Utilized various assessment tools to monitor student progress throughout the school year, informing instructional decisions and enabling timely interventions when needed.
- Promoted a culture of collaboration among staff members by actively participating in team meetings and contributing constructive ideas for improving teaching practices across all grade levels.
- Participated in professional development opportunities to stay current with latest educational research and best practices, translating findings into actionable improvements for the classroom.
- Assessed student progress regularly, using data-driven instruction to guide future lesson planning and targeted support.
- Managed classroom effectively to maximize instructional time, ensuring an optimal learning environment for all students.
- Served as a mentor for new teachers, sharing best practices and providing guidance on classroom management techniques.
- Adapted teaching strategies to accommodate diverse learners, differentiating instruction based on individual student needs and abilities.
- Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.
- Viewed as a leader within the school community by consistently demonstrating professionalism in all aspects of the role – from interactions with colleagues to parent-teacher conferences.
- Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
- Organized extracurricular activities and clubs, fostering a positive school culture and promoting social-emotional growth among students.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
Childcare Educator
Edge Early Learning Higgins
02.2022 - 04.2023
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Communicated with parents and other staff about student progress.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Promoted sensory development by providing access to different textures.
- Addressed behavioral and learning issues with parents and daycare management.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Utilized various assessment tools to track student progress over time accurately, allowing for adjustments in instructional approaches as needed.
- Screened applicants for developmental milestones and prepared children for enrollment.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Managed behavior issues effectively using appropriate techniques such as redirection or time-out methods when necessary.
- Contributed to the development of age-appropriate curriculum materials that aligned with state standards for early childhood education programs.
- Organized fun field trips and outings, exposing children to new experiences while reinforcing educational concepts.
Customer Service Assistant
IGA Supermarket
04.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Receptionist
Strathfield College
03.2020 - 03.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Software Developer
Bombardier Transportation
08.2017 - 10.2019
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Developed software for desktop and mobile operating systems.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- .Achieved faster development cycles using Agile methodologies, including Scrum or Kanban processes.
- .Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects.
- Updated old code bases to modern development standards, improving functionality.
- Documented technical workflows and knowledge to educate newly hired employees.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Designed reusable and reliable code for use within distributed cloud environments.
- .Facilitated seamless system integrations by working closely with third-party vendors to ensure compatibility between applications.
- Designed customized solutions for proposals to potential customers.
- .Expanded client offerings by staying current with industry trends, learning new programming languages, frameworks, and technologies as needed.
- Translated customer requirements into written use cases.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- .Boosted customer satisfaction rates through timely resolution of reported technical issues during the support phase of projects.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Education
Diploma - Early Childhood Education
Goldcoast Institute
Gold Coast, Australia09.2023
Master of Science - Computer Science
PEC University of Science And Technology Chandigar
India07.2017
Bachelor of Science - Computer Science
GJU of Science And Technology Hisar
India07.2015
Skills
- Child development expertise
- Program assessment
- Regulatory knowledge
- Curriculum Planning
- Staff Management
- Professional ethics
- Safety regulations compliance
- Administrative Functions
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Decision-Making
- Team Collaboration
- Effective Communication
- Time management abilities
- Professionalism
- Interpersonal Skills
- Documentation and Recordkeeping
- Reliability
- Team building
- Analytical Thinking
- Task Prioritization
- Written Communication
- Analytical Skills
- Interpersonal Communication
- Regulatory Compliance
- Program Development
Additional Information
Have sound knowledge of Microsoft tools, Publisher, Kidsoft, UKG, LineLeaderCRM, InnerRangeReception, Database, C, C++, HTML.
Timeline
Assistant Director
Edge Early Learning Higgins
05.2024 - Current
Lead Educator - Prechool
Edge Early Learning Higgins
05.2023 - 04.2024
Childcare Educator
Edge Early Learning Higgins
02.2022 - 04.2023
Customer Service Assistant
IGA Supermarket
04.2021 - 12.2021
Receptionist
Strathfield College
03.2020 - 03.2021
Software Developer
Bombardier Transportation
08.2017 - 10.2019
Diploma - Early Childhood Education
Goldcoast Institute
Master of Science - Computer Science
PEC University of Science And Technology Chandigar
Bachelor of Science - Computer Science
GJU of Science And Technology Hisar
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