Summary
Overview
Work History
Skills
Skills
Timeline
Generic

Sonia Veeraragoo

Woodridge,WA

Summary

Always dedicated to the job. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. With an outgoing and bubbly personality and as a receptionist - it is very important to look welcoming to help delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

6
6
years of professional experience

Work History

Office Coordinator

H&r Block
05.2023 - 10.2023
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Facilitated positive work environment by addressing employee concerns and providing support when needed.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Maintained strict confidentiality of sensitive information, upholding at the highest level of professionalism at all times.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Organized company meetings and scheduling for 6-employee team.

Administration Assistant

Nationwide Training
08.2022 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Executed record filing system to improve document organization and management.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.

Administrative Assistant

Vicinity Centres
05.2022 - 06.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Hospitality/General Cleaner

Cosy Clean Perth
07.2019 - 04.2022
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Labourer

Bilco Company
01.2019 - 03.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Sales Executive/Receptionist

ENL Packaging
12.2017 - 01.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Managed over 60 calls per day- including resolving of issues an complaints

Skills

  • Site Inspection
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Client Representation
  • Positive Attitude and Energetic
  • Computer Proficiency
  • Data Research and Analysis
  • Visitor and Customer Relations
  • Customer Complaint Resolution
  • Call Answering and Routing

Skills

  • Site Inspection
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Client Representation
  • Positive Attitude and Energetic
  • Computer Proficiency
  • Data Research and Analysis
  • Visitor and Customer Relations
  • Customer Complaint Resolution
  • Call Answering and Routing

Timeline

Office Coordinator

H&r Block
05.2023 - 10.2023

Administration Assistant

Nationwide Training
08.2022 - 02.2023

Administrative Assistant

Vicinity Centres
05.2022 - 06.2022

Hospitality/General Cleaner

Cosy Clean Perth
07.2019 - 04.2022

Labourer

Bilco Company
01.2019 - 03.2019

Sales Executive/Receptionist

ENL Packaging
12.2017 - 01.2019

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Sonia Veeraragoo