SONIA VOZLIC
Wangaratta,VIC
Summary
I am very keen and eager to obtain employment. I possess a friendly attitude, have a great outlook on life, motivated and enthusiastic person. My employment history has been from machinist, courier, handy person, waitress, food perpetration, cash handling, cleaning, farm hand, truck driver, merchandising, managers positions, housekeeping supervisor, roustabout and stablehand.
Diligent with comprehensive background in hotel management, ensuring smooth operations and guest satisfaction. Proven track record in optimizing hotel services, enhancing guest experiences, and leading high-performance teams. Demonstrated expertise in conflict resolution and staff development.
Experienced with managing hotel operations and elevating guest experiences.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hotel Manager/Housekeeping Manager
Hotel Pension Grimus
04.2025 - 08.2025
- Oversaw daily hotel operations, ensuring exceptional guest experiences and adherence to service standards.
- Developed and implemented strategic marketing plans to enhance brand visibility and attract new clientele.
- Managed staff recruitment, training, and performance evaluations to cultivate a high-performing team culture.
- Streamlined operational processes, improving efficiency in front desk management and housekeeping services.
Lodge Manager
Hotel Pension Grimus
01.2025 - 04.2025
- Oversaw daily lodge operations, ensuring guest satisfaction and efficient service delivery.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
- Developed and implemented operational policies to streamline processes and improve guest experiences.
- Coordinated maintenance schedules and vendor relationships for facility upkeep and repairs.
Housekeeping Supervisor
Hotel Pension Grimus
03.2024 - 09.2024
- Supervised daily housekeeping operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff in cleaning techniques and equipment usage.
- Implemented efficient scheduling processes to optimize workforce productivity.
- Conducted regular inspections of guest rooms and public areas for cleanliness.
- Collaborated with management to establish standard operating procedures for housekeeping tasks.
- Monitored inventory levels of cleaning supplies, coordinating timely replenishment orders.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Resolved guest complaints promptly, improving overall satisfaction ratings.
- Developed training materials to enhance team performance and service quality.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeping Supervisor
Hotel Pension Grimus
03.2023 - 09.2023
Stablehand
Aaron road racing stables
09.2022 - 03.2023
- Managed daily feeding and care routines for thoroughbreds, ensuring optimal health and performance.
- Maintained stable cleanliness and organization, promoting a safe environment for horses and staff.
- Assisted in grooming and saddling horses, preparing them for training sessions and races.
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Worked with ranch hands to clean stables and riding areas.
- Enhanced horse care by implementing efficient grooming and feeding routines.
Housekeeping supervisor
Hotel pension grimus
03.2022 - 09.2022
Roustabout
Dookie
10.2021 - 01.2022
Housekeeping supervisor
Hotel pension grimus
04.2021 - 10.2021
Housekeeping supervisor
Hotel pension grimus
05.2020 - 09.2020
Motel Manager
Moody's Motel
11.2019 - 04.2020
- Oversaw daily operations, ensuring high standards of guest service and satisfaction.
- Implemented cost-effective strategies to enhance operational efficiency and reduce expenses.
- Developed staff training programs, improving team performance and guest relations.
- Managed budgeting processes, aligning financial goals with operational needs.
- Coordinated maintenance schedules, ensuring facility upkeep and compliance with safety regulations.
- Analyzed guest feedback to drive continuous improvement in services offered.
- Established partnerships with local businesses to enhance customer experience and promote the motel.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
Housekeeping supervisor
Hotel pension Grimus
04.2019 - 10.2019
Housekeeping supervisor
Hotel Pension Grimus
05.2018 - 10.2018
Housekeeping
Adelaide Inn
10.2016 - 02.2018
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained clean workspaces adhering strictly to housekeeping guidelines promoting overall workplace safety.
- Maintained inventory of housekeeping supplies, placing orders as needed to avoid shortages or delays.
- Streamlined room inspection processes for improved housekeeping and overall cleanliness.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
- Performed general housekeeping duties and kept warehouse areas, loading docks, and trailers clear and clean.
- Managed housekeeping, supplies and operational reporting for [Type] facility.
Cleaner & Office Worker
Calder Tourist Park
08.2010 - 03.2015
Cleaner/ Reception
Mildura Motor Inn
03.2011 - 07.2011
Housekeeper
Parkview Motor Inn
03.2008 - 01.2009
Hospitality Traineeship
Switch Café & Bar
07.2008 - 08.2008
Cleaner/ receptionist/manager
Calder Caravan Park
01.2005 - 01.2007
Cleaner
De Garis Pre-School
01.2004 - 01.2006
Contract Cleaner
Donegal Furniture Mart
01.2002 - 01.2005
House Maid
Mildura Motor Inn
01.2001 - 01.2002
Merchandising
FACTS Merchandising
10.1999 - 01.2001
Education
No Degree - Year 10
Myrtleford High School
Myrtleford, VIC12-1985
Skills
- Proficient in cleaning diverse accommodations
- Operate commercial cleaning machinery
- Residential cleaning
- Inventory management for linens and toiletries
- Gardening expertise
- Customer service expertise
- Cash management expertise
- Customer bookings management
- Collaborate with suppliers
- Food preparation and service
- Barista
- Waitressing
- Business initiation and conclusion
- Routine cleaning tasks
- Cash handling and reconciliation
- Phone ordering stock
- Chainsaw maintenance
- Proficient in power tools
- Automotive maintenance
- Crane operation experience
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
Certification
- Full Drivers license
- Heavy Rigid Truck License
- Stablehand licence
- Certificate II in Hospitality (Food handlers Cert)
Languages
English
Timeline
Hotel Manager/Housekeeping Manager
Hotel Pension Grimus
04.2025 - 08.2025
Lodge Manager
Hotel Pension Grimus
01.2025 - 04.2025
Housekeeping Supervisor
Hotel Pension Grimus
03.2024 - 09.2024
Housekeeping Supervisor
Hotel Pension Grimus
03.2023 - 09.2023
Stablehand
Aaron road racing stables
09.2022 - 03.2023
Housekeeping supervisor
Hotel pension grimus
03.2022 - 09.2022
Roustabout
Dookie
10.2021 - 01.2022
Housekeeping supervisor
Hotel pension grimus
04.2021 - 10.2021
Housekeeping supervisor
Hotel pension grimus
05.2020 - 09.2020
Motel Manager
Moody's Motel
11.2019 - 04.2020
Housekeeping supervisor
Hotel pension Grimus
04.2019 - 10.2019
Housekeeping supervisor
Hotel Pension Grimus
05.2018 - 10.2018
Housekeeping
Adelaide Inn
10.2016 - 02.2018
Cleaner/ Reception
Mildura Motor Inn
03.2011 - 07.2011
Cleaner & Office Worker
Calder Tourist Park
08.2010 - 03.2015
Hospitality Traineeship
Switch Café & Bar
07.2008 - 08.2008
Housekeeper
Parkview Motor Inn
03.2008 - 01.2009
Cleaner/ receptionist/manager
Calder Caravan Park
01.2005 - 01.2007
Cleaner
De Garis Pre-School
01.2004 - 01.2006
Contract Cleaner
Donegal Furniture Mart
01.2002 - 01.2005
House Maid
Mildura Motor Inn
01.2001 - 01.2002
Merchandising
FACTS Merchandising
10.1999 - 01.2001
No Degree - Year 10
Myrtleford High School
HOBBIES AND INTERESTS
I enjoy outdoor activities, gardening, chainsaw carving, computers and life in general.